Fastcall vs. Oki-Toki Comparison


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About Fastcall is a cloud-based phone and messaging application built for Salesforce teams. It brings inbound and outbound calling into Salesforce, letting sales and service users place and receive calls, use click-to-call, and associate call activity with Salesforce records. Features include call routing, queues, IVR, recording, voicemail, monitoring, reporting, and automated activity logging; availability depends on plan and setup. Fastcall also supports business texting and messaging, including documented WhatsApp capabilities. Administrators configure users, numbers, and call flows in Salesforce, while agents work through Salesforce desktop and mobile experiences. It is designed for organizations seeking telephony and contact-center functions connected to Salesforce CRM, including sales teams, service departments, and contact-center operations.	About Oki-Toki Cloud Contact-Center is an all-in-one solution for contact centers of any size and industry, equipped with the entire arsenal a modern contact center needs to be in the top three leaders. The Cloud Contact-Center includes: - Launch of any inbound, outbound, or blended project in minimal time thanks to the Low-Code approach. - Ability to share agents between projects, teams, and companies. - Integration of Toll-free, local, and non-geographic SIP numbers. - Handling missed calls with a specialized Callback mode. - An employee motivation system with automatic calculation of bonuses and penalties. - Automated KPI tracking, integrated with speech analytics and evaluation sheets. - Dynamic conversation scripts that simplify the training of new employees, standardize responses, and automate triggers. - Performance analysis of each agent, team, and the entire contact center. Additional features available to extend the CC include: Chats, WFM, CRM, Dialer, voice broadcasts.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Sales and service teams, Salesforce administrators, and contact-center operations seeking calling and messaging workflows connected to Salesforce CRM.	Audience A solution for any size call center, whether operating in one or multiple industries
Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $30/user/month Monthly billing is $30 per user per month; annual billing is $24 per user per month. A 10-user minimum applies. Additional usage charges may apply to calling and messaging. Free Version Not Supported Free Trial Supported	Pricing $30/user/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Fastcall Founded: 2007 United States fastcall.com	Company Information Oki-Toki Founded: 2015 United Kingdom www.oki-toki.cloud/
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Salestrail Liid	CallTools
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Categories Call Tracking Supported Telephony Supported	Categories Auto Dialer Supported Call Center Supported Contact Center as a Service (CCaaS) Supported Sales Dialers Supported
	Show More Features Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported
Integrations Salesforce Supported Slack Supported WhatsApp Supported Asterix Not Supported Bitrix24 Not Supported Dropbox Not Supported Drupal Not Supported Facebook Not Supported Facebook Groups Not Supported FreeSWITCH Not Supported Google Drive Not Supported Instagram Not Supported Joomla! Not Supported Odoo Not Supported Telegram Not Supported Twilio Supported Yahoo! Mail Not Supported Zadarma Not Supported Zoho CRM Not Supported Zoho CRM Plus Not Supported Show More Integrations View All 4 Integrations	Integrations Salesforce Supported Slack Supported WhatsApp Supported Asterix Supported Bitrix24 Supported Dropbox Supported Drupal Supported Facebook Supported Facebook Groups Supported FreeSWITCH Supported Google Drive Supported Instagram Supported Joomla! Supported Odoo Supported Telegram Supported Twilio Not Supported Yahoo! Mail Supported Zadarma Supported Zoho CRM Supported Zoho CRM Plus Supported Show More Integrations View All 26 Integrations
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