ASCASC Technologies
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Related Products
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About
With the advanced solutions from ASC, users can increase their service quality, protect their assets and react optimally in emergencies. Challenges of this kind are part of daily business for companies and public safety organizations. With ASC at their side, they benefit from the practice-oriented approach of ASC to not only capture communications streams, but also to structure this flood of data into valuable information which enhances productivity and decreases costs. ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics. We address all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. We record, analyze and evaluate interactions across all media, including fixed line and mobile voice, chat, video, screen and SMS or Microsoft Teams Meetings.
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About
MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale.
MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them.
MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses that want to increase their service quality
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Audience
Contact Centers, Telecom Service Providers
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Not Supported
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Company InformationASC Technologies
Founded: 1964
Germany
asctechnologies.com/english/
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Company InformationMiaRec
Founded: 2007
United States
www.miarec.com
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Categories |
Categories |
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Call Recording Features
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
Event Triggered Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
On-Demand Recording
Supported
Recording Bookmarking
Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Supported
Video Call Recording
Supported
Call Tracking Features
Call Log
Not Supported
Call Recording
Supported
Call Routing
Not Supported
Caller Identification
Not Supported
Campaign Management
Not Supported
Conversion Tracking
Not Supported
CRM
Not Supported
IVR / Voice Recognition
Not Supported
Keyword Tracking
Supported
Customer Experience Features
Action Management
Not Supported
Analytics
Supported
Customer Segmentation
Not Supported
Dashboard
Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Sentiment Analysis
Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Supported
Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Reporting Features
Customizable Dashboard
Supported
Data Source Connectors
Not Supported
Drag & Drop
Not Supported
Drill Down
Supported
Email Reports
Not Supported
Financial Reports
Not Supported
Forecasting
Not Supported
Marketing Reports
Not Supported
OLAP
Not Supported
Report Export
Supported
Sales Reports
Not Supported
Scheduled / Automated Reports
Supported
Speech Analytics Features
Automatic Transcription
Supported
Call Center Management
Not Supported
Call Recording
Supported
Customer Experience Management
Not Supported
Data Security
Supported
Natural Language Processing
Supported
Predictive Analytics
Not Supported
Self-Service Search
Supported
Sentiment Analysis
Supported
Surveys & Feedback
Not Supported
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Integrations
Avaya Aura
Not Supported
Azure Marketplace
Supported
Charge-off Loan Tracker
Supported
Cisco Jabber
Not Supported
Cisco Unified Communications Manager
Not Supported
Cisco Webex Calling
Not Supported
Classter
Supported
Cloudya
Supported
Creovai
Supported
Five9
Not Supported
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Integrations
Avaya Aura
Supported
Azure Marketplace
Not Supported
Charge-off Loan Tracker
Not Supported
Cisco Jabber
Supported
Cisco Unified Communications Manager
Supported
Cisco Webex Calling
Supported
Classter
Not Supported
Cloudya
Not Supported
Creovai
Not Supported
Five9
Supported
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