Alternatives to vBrowse
Compare vBrowse alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to vBrowse in 2024. Compare features, ratings, user reviews, pricing, and more from vBrowse competitors and alternatives in order to make an informed decision for your business.
-
1
ConnectWise ScreenConnect
ConnectWise
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required. -
2
Kasm Workspaces
Kasm Technologies
Kasm Workspaces streams your workplace environment directly to your web browser…on any device and from any location. Kasm uses our high-performance streaming and secure isolation technology to provide web-native Desktop as a Service (DaaS), application streaming, and secure/private web browsing. Kasm is not just a service; it is a highly configurable platform with a robust developer API and devops-enabled workflows that can be customized for your use-case, at any scale. Workspaces can be deployed in the cloud (Public or Private), on-premise (Including Air-Gapped Networks or your Homelab), or in a hybrid configuration. -
3
LogMeIn Rescue by GoTo, is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs. Help agents and employees get more done. With features like system info, scripting, and unattended access, help desk technicians can identify and solve problems – even on inactive devices – without interrupting employees. Your remote access software should never compromise your safety. Rescue keeps users and your business equally protected with banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, and more. Plus, with features like permission-based security, SSO, password policies, and IP login restrictions, you can ensure security across the board.Starting Price: $108.25 per month
-
4
TeamViewer
TeamViewer
TeamViewer is a popular remote access and support software that enables users to connect to and control computers and devices from anywhere in the world. It is widely used for troubleshooting technical issues, managing IT services, and providing customer support. The software allows for secure file sharing, real-time collaboration, and remote desktop access across different platforms, including Windows, macOS, Linux, iOS, and Android. TeamViewer's security features include end-to-end encryption and two-factor authentication, ensuring safe and reliable remote connections. It is used by individuals, IT professionals, and large organizations to enhance productivity, offer remote support, and manage devices efficiently.Starting Price: $24.90 per month -
5
Talisma Chat & Co-browse
Talisma
Talisma Chat and Co-browse enables organizations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing. Agents can interact concurrently with multiple visitors while delivering personal and immediate attention to enhance the visitor’s online experience. With Talisma Chat and Co-browse, employees have single-click access to a unified view of all previous customer interactions from any communication channel and quickly respond to enquiries using a knowledgebase of FAQs, response templates, Web links, and documents. Talisma DCEP chat is designed to trigger chat sessions based on a pre-defined set of visitor behaviour. This means your web visitors get a chat invitation when they land on your site or display certain browsing traits. It helps improve customer experience, reduce operational costs attached to customer service, reduces instances of shopping cart abandonment, and increases conversions. -
6
eGain Cobrowse
eGain
Wouldn’t it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business’ answer to exactly that need. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, realtime support. By offering assistance exactly at the time of need, your business can convert website visitors, customers and prospects, into profitable, long-term customers. Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity. -
7
Talkative
Talkative
Embedded live video chat with mobile support and recording, fully customizable to meet your contact center's needs. Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview. Secure browsing and screen sharing for embedded customer support and sales. Live voice calls, web callbacks, and PSTN capabilities for real-time communication. Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp. Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement. Businesses of all sizes use Talkative to accelerate sales, drive customer engagement, and reduce operational costs. Bring the in-store experience online with live video chat to increase sales and deliver personalized customer service. Offer convenient customer contact across channels to boost service and support digital funnels. -
8
Pega Co-Browse
Pega
There are no downloads, no installations, no plug-ins. Just tag your website with a single line of Javascript and customers can share their browser with a single click. With Pega Co-Browse, you can highlight and direct customers easily to the information they need. You can ask the customer to allow you to control their page and guide them or use highlighting features and or visual cues like arrows to point them in the right direction. With Pega Co-Browse, you can specify the sensitive information to be masked with HTML elements or form fields. All masked elements never leave the customer’s browser and are never seen by the representative. Pega Co-Browse provides a no code solution to mask or hide text fields or images. This allows companies to only show the agent the information they want the agent to view. With Pega Co-Browse, you can integrate with Pega Chat or your own chat platform. You can also integrate chat within your Pega Customer Service application. -
9
Live Assist for Microsoft Dynamics 365
Communication Business Avenue
With our secure co-browsing solution you can interact with your customers while having an audio & video conversation directly from your website or app. Increasing customer satisfaction has never been easier. With co-browsing you can show your users how to navigate your site or app, make a purchase, help them fill in a form, give suggestions and much more with audio & video capability. Users won’t need to install any plugins or software. Together with our partner LivePerson, we now have a new type of engagement called Messaging which takes Live Chat to the next level, adding flexibility. We have integrated popular 3rd party channels like Twilio SMS, Facebook Messenger, Instagram, Twitter, WhatsApp, Apple Business Chat and more, agents can receive these Messaging engagements right inside Dynamics 365!Starting Price: $49 per month -
10
Samesurf
Samesurf
Cobrowse rich content at ultra high speeds without enduring installs. Deploy Samesurf out of the box without writing or including code. Enjoy the cobrowse experience from any mobile device or browser. Share crystal clear content in real time without latency or pixelation. Pass control within the same page without taking over the desktop. Protect sensitive data via single tab sharing, redaction & field blocking. Embed Samesurf within any website, application or user experience. Use the only collaboration platform backed by five co-browsing patents. Empower sales and support teams to meaningfully engage your clients and prospects in real-time. Start or join instant meetings and webinars with nothing more than a standard web browser. Infuse visual context into every online interaction via our robust and install-free cobrowse platform. Deliver seamless presentations and demos from any device without the hassles of screen sharing.Starting Price: $10 per month -
11
Cobrowse
Cobrowse
Knock down communication barriers and increase your customer loyalty and agent success at the same time. In today’s world, your brand’s digital experiences across mobile and web are core to your customer experience. These channels enable self-service, facilitate transactions, and drive customer loyalty. During critical moments, your loyal customers expect you to be there for them when they need you most. Cobrowse enables you to collaboratively browse and navigate your digital channels with your customers in real-time. In a perfect world, customers can solve their issues quickly, and be left with a strong brand experience that will drive their loyalty for years to come. Empower your agents to delight customers, and increase agent satisfaction at the same time. Customer loyalty is determined by the strength of your relationship, and how you perform during a few, critical moments.Starting Price: $18 per month -
12
Glia
Glia
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently. -
13
Unblu
Unblu
Unblu is a privately held Swiss company founded in 2008 that provides financial institutions with the best technology to enrich the digital experience of their customers by extending their customers’ touch points and collaboration capabilities. The Unblu Conversational Platform enables client service agents and visitors to engage, converse, browse & collaborate. Unblu's technology has passed rigorous security reviews and penetration tests at many leading global banks and financial services institutions. Unblu’s Secure Instant Messaging solution help banks provide a WhatsApp experience while remaining compliant. Live Chat is an effective way to provide outstanding customer care and support in real-time. Unblu’s HD Video and Voice solution provides a personalized service that clients will love. Co-Browsing software let agents and advisors collaborate in real-time with customers to discuss opportunities, fill out forms or purchase products online. -
14
Surfly
Surfly
Create collaborative and fully compliant digital journeys on your platform without changing a single line of code or installing software. Surfly helps thousands of AXA agents sell faster by digitally recreating the in-person sales experience on their platform. Agents and customers collaborate remotely to choose a policy, e-sign documents, and make their first payment. Surfly Co-browsing is faster, safer, and easier to use than screen sharing tools like Zoom, Google Meet, or Microsoft Teams. It enables active, secure, and compliant two-way collaboration that can never be replicated with screen sharing. Why use multiple external tools like Zoom and Docusign when you can just do everything in one Surfly Session? Upload, review, annotate, and e-sign any document without ever leaving your own website or portal. Surfly’s solution is flexible enough to work on the fly without any integrations as a virtual layer on top of your existing platforms.Starting Price: Available on request -
15
ROBIN
ROBIN
Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing. -
16
Lucky Orange
Lucky Orange
Do you know why a visitor left your website before completing his or her purchase? Lucky Orange knows why. Lucky Orange is easy to use, ready to go “out of the box,” and every plan includes full access to all of our features: * Dynamic Heatmaps: Navigate through your website just like a visitor; data will be immediately populated on every element, drop-down, pop-up, and hover-over menu. Isolate certain devices, traffic sources, and visitors to identify potential pain points and problem areas. * User Recordings: Act like a DVR for your website, giving you the chance to watch recordings and see video playback of visitors and customers as they interact with your website. * Form Analytics:Learn what fields on your forms are taking too long to finish, repeated, or cause the most abandonment. * Live Chat: Respond quickly to questions and even “co-browse” with visitors * Surveys & Polls: Create pop-up poll questions for a specific page or just for targeted visitors.Starting Price: $18.00/month -
17
RedHelper
RedHelper
Online consultant to the site - a powerful solution that makes it possible to instantly communicate with the visitor. Raises sales and creates high-quality service. Simple and very effective. An annoying online consultant can easily ruin a visitor's first impression of your site. We have done everything so that your customers avoid this annoying feeling. By following the look, gestures, behavior of the visitor, an experienced sales assistant knows in advance what needs to be offered to the client. With co-browse technology, this has become possible on the Internet. Monitor your visitors and provide an unprecedented level of service. RedHelper constantly compares an employee's individual performance with the statistics of all operators working in the system to show a personal rating . The operator immediately understands when he needs to work better and more efficiently, and the element of gamification and rivalry motivates him to achieve results.Starting Price: $30.00/month/user -
18
Vergic Engage
Vergic
Companies and organizations have invested heavily digitalizing services for their customers, making it easier to access info, products and self-services. It’s used all the time and from all devises. Yet, when a customer want’s to interact or is in need of assistance, they are often forced out of their digital context into a traditional channel like phone or email. The opportunity to help the customer ‘at the moment of need’ in a digital context is then lost and money invested in digital transformation is wasted. As a company you never have to miss any opportunity to sell or serve your digital customers. No matter if your goal is on-line sales, customer support, lead generation or complex support processes; with Vergic Engage you can master the digital customer journey. Any company or organisation, no matter vertical, can define some sort of customer journey. The Vergic Engage Platform will orchestrate that journey while keeping the customer in a digital context.Starting Price: €35 per user per month -
19
Cohere
Caldera Labs
Automatically resolve common questions, eliminate manual tasks like routing and triage, and save agents time with an AI assistant, all within your existing CX stack. Delight customers with self-serve resolutions for common questions, and empower agents to drive smarter outcomes when a human touch is needed. Cohere goes beyond chatbots, it works as an automation layer across your entire CX lifecycle to automate repetitive, manual tasks, giving your agents more time to do what they do best. Automatically answer repetitive questions with the content you already have. Cut handle times by eliminating unnecessary transfers. Visually guide customers over the phone or chat. Speed up interactions with an AI copilot for your agents. Uncover and address what’s slowing down your agents. Unlike other solutions which need weeks of training and proactive maintenance, Cohere's AI platform starts working immediately without manual labeling and learns from interactions over time.Starting Price: $69 per month -
20
Crisp
Crisp
Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.Starting Price: $25.00 per month -
21
Acquire
Acquire
Realtime customer support. Your customer’s expectations are changing - exceed them with the power of co-browse and live chat. Empower your agents to resolve complex customer support issues in real time. Reach out in one touch and in real time to boost rates of conversion, on web or mobile app. Our intelligent bots help your team answer common questions instantly. Deliver faster, more personalized support with the power of co-browse and live chat. Acquire’s simple, yet powerful tools encourage customer engagement and success across the board.Starting Price: $25 per user per month -
22
RichCall
Aurus
RichCall helps you sell and support remotely providing your customers with a one-touch live support option. Integrated into your website, moile app or kiosk, RichCall allows customers to establish a fully interactive, video-enabled session with a remote expert —this includes co-browsing, app sharing and other web-collaboration tools. The typical use cases for RichCall are: Click-to-call, click-to-video and co-browsing for your customers: - click-to-call with co-browsing for customer support - start a co-browsing session on the fly Mobile camera sharing for sales and support: - video sales – an agent shows a product through the shared mobile camera - customer support – a customer shares his mobile camera to show a malfunctioning device Video and collaboration for kiosks: - remote expert help with HD video, scanner and printer - live video-assistance option for your existing self-service and support kiosksStarting Price: $192 / month -
23
Channel.me
Channel.me
Software that connects people, because we believe together is better. Live chat for customer service, no more stress dealing with multiple chats at the same time. Chat software specifically designed for high-volume customer services. We also offer co-browsing for customer service. Not being able to see what a website visitor sees on their screen? Help website visitors remotely with web-based screen sharing. We integrated co-browsing into our live chat. This makes it easier to understand and help the customer. Once you are logged into live chat, visitors will be invited to chat with you automatically. Send pre-defined responses to save time and maintain consistency. Use the pause function to temporarily stop new chats from coming in per agent. Your website visitors can share their browser screen with a contact center agent. This allows the agent to see what the customer is talking about in less than 2 seconds. -
24
RemoteHQ
Mythical Labs
Work together in ways that go beyond video chat. Co-browse and co-edit any web app, share files, take notes, whiteboard, screen share, video chat, and more. All in a single browser tab. Editing a Trello board or Google doc? Web-based applications you visit using our Shared Browser can be controlled by anyone in your session. Bring your favorite web apps into your workspace, co-browse and co-edit together, in a single browser tab. Customize your workspace by adding apps to meet your needs. Want to collaborate over a file? Drop it into your workspace. Forget action items often? Launch our notes app. With RemoteHQ, you never lose track of files, notes, recordings and other session artifacts again. Forget who was part of your session? Don’t worry, we got you covered there too!Starting Price: $12.99 per month -
25
Feederloop
Feederloop
Feederloop brings video chat, screen sharing, co-browsing and session replays to your website. With Feederloop, you can have instant video calls with anyone on your website without any downloads or extra software. Feederloop is used for customer support, onboarding and sales to create an incredible near in person experience with anyone on your website or web app. Feederloop integrates with all of the major chat platforms and can also be used as a standalone widget on your website.Starting Price: $20/month/user -
26
VeriShow
HBR Labs
VeriShow by HBR Labs is an intuitive agent dashboard that is combined with an easy-to-use customer interface that induces a high level of customer satisfaction for clients. Specialize in personal engagement co-browsing solutions that enable customer services agents to interact with customers in real-time efficiently, versus the traditional 'please hold' approach. Verishow also integrates seamlessly with 3rd-party favorite brands and provides users with tools that include Contact, Content, Document, Goals & Quota, and Lead managing. By far the best solution to understand how to interact with visitors to your website, to capture more opportunities.Starting Price: $39.00/month -
27
LiveCaller
LiveCaller
Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.Starting Price: $14 per user per month -
28
CoSurfing
CoSurfing.net
CoSurfing.net is a solution for customer interaction direct from the web page. The platform helps you guide your customers through your website in easy way. Use chat, audio, video and co-browse with your customers. Our wizzard helps you set up CoSurfing.net services in 3 simple steps - Try it for free. Browse your website together with your customer. It's simple and secure. No installation required. Enter a new era of communication – use Co-Surfing. Use the most popular way of communication on the Internet – live chat. Develop customer relations easier than ever before. Receive calls from your customers via your website. Improve your communication right now! Let your customers leave you messages even when you are offline. You will read them at your convenience. Highlight the information you are talking about. Highlight the information you are talking about. Point your customer at what he is looking for. Save time and money by helping your customers.Starting Price: €190 per month per domain -
29
CXInfinity
NovelVox
Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate. A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before. Customers’ intent is visible to an agent while they are still typing. List of predetermined responses to common queries that save agent’s significant time. Add notes to the on-going conversation for future reference. Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls. Leave no customer unattended. Continue generating leads while your agents are online or away. Maximize conversion with customer’s past interaction details on a single screen. -
30
Comm100
Comm100 Network Corporation
Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform. With more than 15,000 customers worldwide over 14 years of experience, Comm100 is helping organizations such as IBM, Stanford University, HomeTrust Bank, Rackspace, Colgate, and Canadian Blood Services.Starting Price: $31.00 -
31
vScreen
Vizolution
Customers are frustrated by being left to manually join information across steps and channels and these breaks create inefficiencies for your business, causing lost sales, higher costs to convert, rushed compliance requirements, and the erosion of your brand position over time. vScreen enables you to streamline remote journeys into effortless experiences: allowing customers to do everything they could in a face-to-face interaction, simplifying journeys so they start and end in the customer’s channel of choice. Verify identity, upload and download documentation digitally in real time on the call. It links up with your back office too. Explain sophisticated products and avoid confusion by displaying digestible information on your customer’s screen. Display terms and conditions and collect esignatures, building an audit trail that guarantees compliance. -
32
Fullview
Fullview
Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.Starting Price: $50 per month -
33
Glance
Glance
Glance improves your digital customer engagements by letting your sales rep, service rep, or trainer instantly join the customer in your website or app, see their screen, and deliver human-to-human guidance.Starting Price: $149.00 per year -
34
ETOOLSET
Hom-e
Business chat application allows your clients to communicate freely with a customer service via chat or attractive form on the website. In other words it is a small window on your website that actually allows you to communicate in real time with each potential customer visiting your website or online store. But that's not all. Business chat can be combined with our another application Coobrowsing. In this way, your customers can share their desktop with you. Then you can help your customers to create new user account, make a purchase, fill out a form or find specific information. Take control over customers’ web browser regardless of its location. It is simply and modern tool.Starting Price: $6 per month -
35
Upscope
Upscope
Upscope provides the perfect tools for teams who need to communicate tricky topics online or over the phone. Like screen-sharing (but better). HelloScreen is the perfect customer experience tool for teams who need to communicate complexity online or over the phone. HelloScreen has been specifically built to modernize your CX function and take it to new heights. Advanced user management, SAML2.0 SO, granular access control, advanced reporting and audit log. HelloScreen slots seamlessly into your existing tech-stack, integrating with a number of the best live chat providers.Starting Price: $18 per user per month -
36
Pop
Pop Technologies
Blazing-fast screen sharing, multiplayer control, crystal-clear voice and high-quality video. Perfect for pair programming. Pop’s multiplayer screen sharing — where everyone controls the screen together with their own mouse and keyboard — makes it effortless to collaborate on code. Whiteboarding has never been easier. Doodle together at anytime, even from a smartphone or tablet. Simple. Fast. And you’ll never need to worry about dried-out markers. Inviting people is as easy as sending a link, and everyone can join even before registering. If you have a laptop or a smartphone, you’re in.Starting Price: Free -
37
ServiceBell
ServiceBell
Win more customers and create better support experiences with live video chat, screen takeover, and user monitoring, directly on your website. Gain insight into your customer's buying process. Get notified when your customers enter high-value pages. Go live and video chat with customers anytime. Understand how your customers found your site. Make your customers purchasing process personally, starting with their first click. ServiceBell integrates with Intercom to enable rich interactivity with video chat and screen takeover. ServiceBell integrates with Calendly so your customers can easily schedule a call with your team. ServiceBell integrates with Clearbit Reveal to alert you when high-value prospects are on your website. Request a demo today to see how ServiceBell can help empower organizations of all sizes to build better relationships with their customers. ServiceBell works on every website, regardless of framework or language.Starting Price: $500 per month -
38
CoPointer
CoPointer
Copointer is made for collaborative work, learning and leisure. Help your relative to shop online, run a virtual class, advice your colleague or gather a meeting - it’s easy now with copointer technology.Hold your virtual classes easy and efficiently with CoPointer. Invite learners in to the class with one click. Use all neсessary tools - whiteboard, broadcast / conference call, highlighting, file sharing - and beyond. Our technology, provides online meetings with teams and colleagues in different locations and devices. Room extension to 100 members, unlimited session duration, improved performance, conference calls, file sharing and on-screen highlighting tools - everything is possible. CoPointer solution allows you to get more than just a standard Support Button. With the text chat link codes which can be used on your website pages you will also get highlighting and conference calls, file sharing and site navigation. -
39
REVE Chat
REVE Chat
REVE Chat, a chat widget and live chat software online, is installable on business websites and ideal for small to mid-sized companies in different industries. REVE Chat key features include voice calls, live chat, visitor queuing, analytics, and proactive chat. With REVE Chat's proactive chat feature, users can set messages to appear from predetermined visitor actions. REVE Chat's chat window is also customizable to fit the company's branding. -
40
Median Cobrowse
Median
Turn your customers into Raving Fans with Screen Share enabled support. Reduce support time up to 82% in minutes. Increase customer satisfaction with real time resolution. Transform your support team into a profit center. Providing support is easy when you can see what your customers see and can guild them to a solution. With Median, you can watch any of your website visitors interact with your website in real time. If someone has an issue simply join their session, put your mouse on their screen, and show them the way. Save years of support time, stop asking customers to describe their problems, and prevent future support request with one click screen share. Get Started Free To make it even easier, Median is fully integrated with 12 of the most popular chat tools available. Go from chat to screen share with the click of a button. Easy, Interactive, screen share is just a click away when the Median code is installed on your website.Starting Price: $50 per month -
41
CrankWheel
CrankWheel
Share your screen instantly while on a phone call with CrankWheel for an engaging presentation. Send a link by email or with SMS and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals. CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. CrankWheel integrates easily with websites and enables users to add a Demo button for quick notifications. We show you whether they're paying attention. Over 50,000 users share their screen effortlessly with any prospect no matter their technical skill or device choice using our Chrome Extension. CrankWheel works over bad network connections, on obscure devices and old browsers. Mac, PC, iOS, Android, Internet Explorer, Blackberries - it always works!Starting Price: $29.00/month -
42
SessionStack
SessionStack
SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI and our proprietary machine-learning models are the ideal partners for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go.Starting Price: Upon request -
43
Bluescape
Bluescape
Bluescape is the platform for creative collaboration. Streamline workflows with all your ideas, assets, iterations, and entire projects into one secure virtual workspace. With built-in voice and video calling, simply gather your team in Bluescape and make quicker decisions. Reduce meetings and finish projects faster in a secure platform trusted by Fortune 100 companies, government agencies, and the world’s largest movie studios.Starting Price: Free -
44
Octocom
Octocom
Provide instant human-level conversations 24/7, in any language, on any channel. Automate customer support and sales without sacrificing customer satisfaction. Decrease costs and improve efficiency while providing instant human-level support 24/7. Handle most tickets without intervention, while handing over tougher cases to humans. Experience higher conversion rates as your customers find it easier to understand and choose the right products, much like the personal touch of a seasoned salesperson in a traditional brick-and-mortar store. Engage customers with personalized messages that get triggered by specific actions, such as add to cart, product page visits, cart abandonment, or order completion. Our bots aren't limited to a web-based chat interface. They can be deployed on any channel, including WhatsApp, Instagram, and more.Starting Price: $50 per month -
45
LaborTrack
M2SYS Technology
LaborTrack™ is a fully customizable and end-to-end, cloud-based biometric workforce management solution for organizational workforce management to accurately identify employees. Within industries that have high employee turnover rates, organizations often face difficulties in managing cross-departmental employees. In addition, enterprises that recruit new employees have a responsibility to ensure they are held accountable, maximize productivity, and can be quickly and accurately identified. Establishing accurate employee identification also helps to reduce payroll inflation and error rates and ensure compliance with labor tracking laws. M2SYS Technology offers LaborTrack™ as a flexible and accurate employee profile management and reporting solution that can be easily customized to meet the unique labor tracking needs of any business. LaborTrack™ helps to address problems that lead to workforce management inefficiencies. -
46
24sessions
24sessions
24sessions offers various ways to create an interaction. Our booking technology allows scheduled meetings, instant click to call journeys and escalation from chat. Meet customers how it suits them best. From a rich video call with screen sharing to a quick voice chat on your site or a full fletched co-browse session. On any device, including mobile, without installations. Thanks to recordings and automated transcriptions your interactions will become more effective and efficient. With our analytics suite you get insights in customer satisfaction, compliance, script adherence and goal attainment. All video calls are encrypted, take place on your own trusted domain, are accessible with a unique & temporary access link and can only be started by the assigned agent. Your data is securely stored in Europe, AES-256 encrypted and access is protected with advanced access management, audit trails and user federation. -
47
Primas CX
Primas Group
A state-of-the-art solution that overlays onto your existing premise-based call center providing true omni-channel capabilities. This revolutionary software package includes up to 20 world class CX apps that can be implemented quickly and easily in a matter of days – at a price that doesn’t break the bank. Requires only minor modifications to your existing call center. Turns voice-only agents into omni-channel agents to communicate simultaneously via voice, chat, social media, email & web. Facilitates "anytime" communication with online chat via text message, in lieu of direct contact with human agent. Follows customer journey with specialized Screen Pop that displays repeat contacts & historical view of past interactions. Greets repeat caller by name and offers to connect to agent with whom he last communicated. -
48
inQuba CX
inQuba
Your customers are giving feedback all the time. Omni-channel survey authoring and management (through inQuba’s intuitive graphical user interface) allows customers to give feedback at any stage of their journey, on their preferred channel. Every survey is highly personalized and contextual, driven by the Single View of every customer. Deliver the right insight to the right person at the right time. inQuba provides the ability to organize feedback into channels for different audiences, and escalate important issues based upon rules. This could be a low NPS score, or negative sentiment and themes discovered in the analysis of verbatim feedback. Drive issues to resolution collaboratively within SLAs and built-in workflow. Your customers’ journeys offer great insight. Model customers’ journeys with experience steps and service channels, allowing their structured and unstructured feedback to be linked to every step of their journey. -
49
Dial Once
Dial Once
DialOnce orchestrates contact journeys (voice or digital) in order to satisfy your customers’ needs by directing them to the best channel. Customer satisfaction is measured and validated by our customers and independent consulting firms. Guide to the most suitable solution to promote the First Contact Resolution. Encourage the use of digital and self-serve support channels. Omnichannel overview for real-time management of customer journeys. Optimize availability by offering a solution to 100% of your calls. Reduce your treatment costs by reducing your low value-added calls. Increase your sales productivity by allowing your resources to make outbound calls. Reduce processing costs by promoting self-serve solutions and contributing to First Contact Resolution. Orchestrate your customer relationships thanks to an omnichannel overview of contact paths which monitors the effectiveness of your solutions. -
50
Acoustic Insights
Acoustic
Leverage smarter analytics to optimize your customer experience and quickly attract, engage, and convert visitors into loyal customers. Understand customers at multiple levels, with behavior data views ranging from individual sessions to full-scale, multi-channel journeys. Visualize the cross-channel customer journey and see every touchpoint that might influence a buying decision. Learn why customers abandon pages and get recommendations on how to get them back. Collect data at the visitor, page, and session levels, showing which fields customers abandon, how much time it takes them to perform a task, how often they replicate an action, and more. Target messaging based on customers’ online behavior and guide customers with personalized, engaging experiences. Understand why a campaign is successful or unsuccessful, then quickly optimize the experience for increased engagement, instead of spending time recreating issues.