Audience
For online stores and etraders looking for e-commerce customer service plus software
About ROBIN
Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.
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Pricing
Free Trial:
Free Trial available.
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Company Information
ROBIN
Founded: 2011
Netherlands
www.robinhq.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
ROBIN Frequently Asked Questions
ROBIN Product Features
Customer Service
Knowledge Base
Live Chat
Performance Metrics
Virtual Assistant
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Workflow Management