Fullview ROBIN

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Fullview:

About

Next-Gen Cobrowsing For Customer Support Teams Fullview reduces support times by offering instant context on customer issues through cobrowsing and session replays, eliminating the need for extensive explanations or screenshots. Start cobrowsing sessions with a single click, share screens, and control the user's screen for collaborative problem-solving without requiring downloads or links. Access real-time console data for efficient troubleshooting. Quick and easy to set up, Fullview is GDPR compliant and and offers customizable privacy settings to protect sensitive information.
ROBIN:

About

Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.
Fullview:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ROBIN:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Fullview:

Audience

We empower customer support and product teams to create better customer experiences.
ROBIN:

Audience

For online stores and etraders looking for e-commerce customer service plus software
Fullview:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
ROBIN:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Fullview:

API

Offers API Supported
ROBIN:

API

Offers API Not Supported
Fullview:

Screenshots and Videos

ROBIN:

Screenshots and Videos

Fullview:

Pricing

$50 per month
Free Version Supported
Free Trial Supported
ROBIN:

Pricing

No information available.
Free Version Not Supported
Free Trial Supported
Fullview:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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ROBIN:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Fullview:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
ROBIN:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Fullview:

Company Information

Fullview
Founded: 2019
Denmark
www.fullview.io
ROBIN:

Company Information

ROBIN
Founded: 2011
Netherlands
www.robinhq.com
Fullview:

Alternatives

ROBIN:

Alternatives

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Sign In Solutions

2.0 out of 5 stars
Fullview:
ROBIN:
Flexwhere

Flexwhere

Dutchview
4.2 out of 5 stars
Fullview:
Surfly

Surfly

5.0 out of 5 stars
ROBIN:
UnSpot

UnSpot

5.0 out of 5 stars
Fullview:
ROBIN:
Fullview:
ROBIN:
Fullview:

Categories

Co-Browsing Supported
Remote Support Supported
ROBIN:

Categories

Co-Browsing Supported
Customer Service Supported
Fullview:

Remote Support Features

Diagnostic Tools Not Supported
File Transfer Not Supported
Live Chat Supported
Real-time Chat Not Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Not Supported
ROBIN:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Not Supported
Fullview:

Integrations

Intercom Supported
Jira Supported
OneShot Supported
Voyced Not Supported
Zendesk Supported
ROBIN:

Integrations

Intercom Not Supported
Jira Not Supported
OneShot Not Supported
Voyced Supported
Zendesk Not Supported
Fullview:
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Claim Fullview and update features and information
ROBIN:
Claim ROBIN and update features and information
Claim ROBIN and update features and information