Audience

Organizations that want a social customer service messaging platform

About Crisp

Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.

Other Popular Alternatives & Related Software
Lime Connect
Lime Connect
4.7 out of 5 stars (94 Ratings)
Lime Connect is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate processes with Workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant software
Learn more about Lime Connect
Help Scout
Help Scout
4.6 out of 5 stars (12 Ratings)
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.
Learn more about Help Scout
Freshchat
Freshchat
4.2 out of 5 stars (4 Ratings)
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Learn more about Freshchat
Zoho SalesIQ
Zoho SalesIQ
4.8 out of 5 stars (4 Ratings)
Zoho SalesIQ is a comprehensive live chat and chatbot platform that provides businesses with website visitor tracking, lead generation, and visitor analytics. These features are all integrated into a single platform, making it a one-stop-shop for businesses looking to improve their customer engagement and overall customer experience. It comes equipped with a patented ring view for visitor identification in real time, lead scoring, built-in audio calling, screen sharing, profanity management, and different types of bots based on your business requirement. From a codeless bot builder to an advanced AI chatbot that can be integrated with OpenAI or Zia, Zoho's in-house LLM, SalesIQ has it all. The platform also includes instant messaging channels that integrate with Instagram, Telegram, WeChat, Line and more so businesses can reach prospects and customers on platforms they already use. SalesIQ is optimized to suit the customer communication needs of both B2B and B2C businesses of
Learn more about Zoho SalesIQ

Pricing

Starting Price:
$25.00 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Crisp offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews for Crisp Write a Review

Company Information

Crisp
Founded: 2015
France
crisp.chat/en/

Videos and Screen Captures

Play Video Crisp Screenshot 1 Crisp Screenshot 2
Other Useful Business Software
Our Free Plans just got better! | Auth0 Icon
Our Free Plans just got better! | Auth0

With up to 25k MAUs and unlimited Okta connections, our Free Plan lets you focus on what you do best—building great apps.

You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Try free now

Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Live Online
Support
Phone Support
24/7 Live Support
Online

Crisp Frequently Asked Questions

Q: What kinds of users and organization types does Crisp work with?
Crisp works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Crisp support in their product?
Crisp supports these languages: English.
Q: What kind of support options does Crisp offer?
Crisp offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Crisp integrate with?
Crisp integrates with: ActiveDEMAND, All-in-One Messenger, Apideck, Cloudflare, Codename One, Contractbook, Facebook Messenger, Facebook, HubSpot CRM, Joomla!, Kiflo PRM, LINE, Mailchimp, Mailshake, HubSpot Data Hub, Pipedrive, PrestaShop, Rambox, Rippling, Salesforce, Segment, Shift, Shopify, Slack, and Telegram and more.
Q: Does Crisp have an API?
Yes, Crisp has an API.
Q: Does Crisp have a mobile app?
Yes, Crisp has a mobile app for iPhone, Android, and iPad.
Q: What type of training does Crisp provide?
Crisp provides training in the form of live online.
Q: Does Crisp offer a free trial?
Yes, Crisp offers a free trial.
Q: How much does Crisp cost?
Pricing for Crisp starts at $25.00 per month.

Crisp Product Features

CRM

Territory Management Not Supported
Quotes / Proposals Not Supported
Lead Scoring Not Supported
Call Logging Not Supported
Social Media Integration Not Supported
Segmentation Not Supported
Document Storage Not Supported
Email Marketing Not Supported
Calendar/Reminder System Not Supported
Task Management Not Supported
Internal Chat Integration Not Supported
Mobile Access Not Supported
Marketing Automation Integration Not Supported

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Knowledge Management

Self Service Portal Not Supported
Collaboration Not Supported
Discussion Boards Not Supported
Cataloging / Categorization Not Supported
Full Text Search Not Supported
Content Management Not Supported
Knowledge Base Management Not Supported
Decision Tree Not Supported
Artificial Intelligence (AI) Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Crisp Additional Categories

Crisp Verified User Reviews

Write a Review
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Best Solution for Live chat customer support"

    5 out of 5 stars Posted 2020-07-15

    Pros: #1- Instant live supports solution for business.
    #2- It also integrates with the Slack app, gives the best platform to manage everything within a single app.
    #3- Very easy to install and implement on business.

    Cons: #1- We had an overall positive experience with it.

    Overall: Crisp is an excellent live customer support tool. We used and had an overall positive experience with it. it provides us an effortless platform to stay connected with customers using its live chat feature. It improves business and customer relationships.

    Read More...
  • Chet N.
    CEO
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Easy and works"

    5 out of 5 stars Posted 2020-04-25

    Pros: Super easy livechat to use and set up for any company website. Never had an issue and is very user friendly.

    Cons: Nothing I dislike about Crisp live chat to be honest.

    Overall: Overall it's a great and free option for any business to use on their website to engage with consumers.

    Read More...
  • Previous
  • You're on page 1
  • Next