Audience

Organizations that want a social customer service messaging platform

About Crisp

Give your customer messaging experience a human touch. Increase customer satisfaction using a live chat. Beyond chat software, Crisp simplifies your customer support by unifying all the channels of your customer relationship. Your customers benefit from an incredible shared inbox experience. Respond to your website visitors from one solution and reduce your costs thanks to our live chat app! Statistics show that website visitors who receive assistance through a chat are more likely to make a purchase. With our free chat solution, you can send automated messages that create a proactive customer service which converts visitors into opportunities. Think CRM software is about contact management? Think again. Crisp CRM has much more to offer than a simple CRM software. Crisp comes with dedicated features that will help small businesses to automates repetitive tasks to let them close more deals. Get more hot leads straight into your pipeline.

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Pricing

Starting Price:
$25.00 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Crisp offers API access
See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Crisp
Founded: 2015
France
crisp.chat/en/

Videos and Screen Captures

Play Video Crisp Screenshot 1 Crisp Screenshot 2
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Live Online
Support
Phone Support
24/7 Live Support
Online

Crisp Frequently Asked Questions

Q: What kinds of users and organization types does Crisp work with?
Q: What languages does Crisp support in their product?
Q: What kind of support options does Crisp offer?
Q: What other applications or services does Crisp integrate with?
Q: Does Crisp have an API?
Q: Does Crisp have a mobile app?
Q: What type of training does Crisp provide?
Q: Does Crisp offer a free trial?
Q: How much does Crisp cost?

Crisp Product Features

CRM

Territory Management Not Supported
Quotes / Proposals Not Supported
Lead Scoring Not Supported
Call Logging Not Supported
Social Media Integration Not Supported
Segmentation Not Supported
Document Storage Not Supported
Email Marketing Not Supported
Calendar/Reminder System Not Supported
Task Management Not Supported
Internal Chat Integration Not Supported
Mobile Access Not Supported
Marketing Automation Integration Not Supported

Chatbot

Prediction Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Context and Coherence Not Supported
Payment Integration Not Supported
Call to Action Not Supported
Inline Media / Videos Not Supported
Social Media Integration Not Supported
Sentiment Analysis Not Supported
Reporting / Analytics Not Supported
Human Takeover Not Supported
Ready-made Templates Not Supported

Knowledge Management

Self Service Portal Not Supported
Collaboration Not Supported
Discussion Boards Not Supported
Cataloging / Categorization Not Supported
Full Text Search Not Supported
Content Management Not Supported
Knowledge Base Management Not Supported
Decision Tree Not Supported
Artificial Intelligence (AI) Not Supported

Live Chat

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Crisp Additional Categories

Crisp Verified User Reviews

Write a Review
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Solution for Live chat customer support"

    Posted 2020-07-15

    Pros: #1- Instant live supports solution for business.
    #2- It also integrates with the Slack app, gives the best platform to manage everything within a single app.
    #3- Very easy to install and implement on business.

    Cons: #1- We had an overall positive experience with it.

    Overall: Crisp is an excellent live customer support tool. We used and had an overall positive experience with it. it provides us an effortless platform to stay connected with customers using its live chat feature. It improves business and customer relationships.

    Read More...
  • Chet N.
    CEO
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Easy and works"

    Posted 2020-04-25

    Pros: Super easy livechat to use and set up for any company website. Never had an issue and is very user friendly.

    Cons: Nothing I dislike about Crisp live chat to be honest.

    Overall: Overall it's a great and free option for any business to use on their website to engage with consumers.

    Read More...
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