Alternatives to ResolveGrid
Compare ResolveGrid alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to ResolveGrid in 2026. Compare features, ratings, user reviews, pricing, and more from ResolveGrid competitors and alternatives in order to make an informed decision for your business.
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1
Atera
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. -
2
Robin by Atera
Atera
Robin by Atera is an autonomous IT support agent designed to automatically diagnose and resolve technical issues across devices and cloud environments. The system acts as an AI-powered IT assistant that manages support requests from start to finish without human intervention. Robin receives requests from platforms such as Slack, Microsoft Teams, email, and IT service management tools, verifies the user’s identity, and gathers technical context to understand the problem. It can then perform approved actions on devices, networks, or cloud systems to resolve the issue. By automating troubleshooting and IT support workflows, Robin helps organizations reduce downtime and improve support efficiency. -
3
ConnectWise ScreenConnect
ConnectWise
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.Starting Price: $27 per month -
4
LogMeIn Rescue
GoTo
LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.Starting Price: $109 per month -
5
VSight Remote
VSight
The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training. Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses. Some of the key capabilities: - Annotation on live video streams - Collaboration on pdf manuals, and images - Visualization of 3D objects in a real work environment - Recording and archiving of sessions with all chat, shared documents, and user activity logs - Freeze live view and annotate on it Some of the benefits: - Eliminate unnecessary traveling and associated costs - Troubleshoot faster, reduce downtime and losses - Increase expert utilization rate - Build a knowledge base for training -
6
Plutomen Connect
Plutomen Technologies
Plutomen Connect is a remote visual assistance solution that empowers frontline workers to seamlessly transfer knowledge throughout your operations and makes it even more convenient to solve issues remotely with HD video streaming. Experts can connect remotely with one click, diagnose technical issues at hand, and resolve them instantly. When paired with smart glass like RealWear, Plutomen Connect enhances remote assistance experience for frontliners as they can collaborate with each other remotely and diagnose issues with both hands. Get real-time visual guidance for daily MRO through real-time AR annotations on images & video recordings, a private encrypted chat module, intelligent analytics, an admin dashboard - complete digitalized self-help manuals and workflows with company's SOPs. The solution can be integrated seamlessly with various industry-grade smart glasses and accessed on browser, smart android phones, iPhones, and tablets. -
7
Librestream
Librestream Technologies
Librestream offers innovative industrial digital assistant solutions that leverage AI to improve workforce productivity and operational efficiency. Their platform, including the Onsight NOW and Remote Expert tools, enables businesses to provide real-time remote assistance, work instructions, and visual support to field service teams. This reduces downtime and improves first-time fix rates by connecting workers with experts instantly via secure video calls. With a focus on preserving organizational knowledge and enabling seamless collaboration, Librestream helps industries like manufacturing, oil and gas, and aerospace optimize maintenance, training, and troubleshooting processes in real-time. -
8
AR Genie
AR Genie
AR Genie is a prominent provider of B2B Service Support, offering an inventive software solution that completely transforms the way technical problems are resolved. Our state-of-the-art software integrates augmented reality (AR), artificial intelligence (AI), and video assistance to deliver unmatched training and remote support. With AR Genie, you can effectively resolve intricate technical issues, provide remote assistance, and empower both customers and technicians through an engaging and interactive encounter. Benefits: - Cost and Time Savings - Improved Efficiency and Productivity - Reduced Training Time - Safety and Risk Mitigation - Enhanced Customer Experience - Data Collection and Analysis -
9
TechSee
TechSee
Deploy a unified platform to augment your organization with visual knowledge and automate processes over time. TechSee’s platform creates a single picture of customer issues across the organization, allowing warm transfer between channels and leveraging visual data to deliver AI-powered automation. The platform is proven to support large departments and tens of thousands of reps, with the ability to support more agents, technicians and end users in new geographic locations, without impacting availability or performance. The platform leverages visual data to automate processes using Computer Vision AI, including real-time decision support for agents and self- service for customers. A full record of the visual session history of each customer provides the organization with the context of each contact. This information can also be leveraged for internal collaboration, aligned with privacy policy.Starting Price: $29.99/month/user -
10
Help me Fix
Help me Fix
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. Help me Fix is comprised of Aidenn, an AI repairs assistant, Help me Fix Resident, Help me Fix Engineer and our Nationwide Network of semi-retired tradespeople. Help me Fix enables residents to self-fix simple repairs using AI diagnostics, computer vision, helpful videos, video triage escalation and job reporting, and empowers contact centre operatives and internal and field technicians to help residents over video by resolving issues remotely and increasing first time fix rates.Starting Price: £100 per month -
11
Help Lightning
Help Lightning
Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance. We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world. Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems. Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products. With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.Starting Price: $75,000 per year -
12
Scope AR Worklink
Scope AR
Work instructions and remote assistance on a single AR knowledge platform. Imagine if everyone in your organization could, at any moment, access the expert guidance they need to perform any task with ease. Imagine if that expertise—live or in an AR tutorial—was highly intuitive and accessible on any device. And, imagine if each individual’s performance could be observed, measured, and improved. The Worklink platform is that reality. Worklink remote assistance provides live expert guidance and work instructions at any given moment, on any device. Start with work instructions and scale to a remote expert consultation in the same session—both in an AR rich environment. Alternatively, an expert can add AR work instructions or training content to a support call whenever it’s needed. Create step-by-step work instructions with animated AR overlays using an intuitive interface—no development experience, scripting, or coding needed. -
13
XRmeet
XRmeet
Fed-up with calls, chats, and visits? Are you looking for a one-stop augmented reality remote assistance software to assist your workforce remotely with quicker solutions and avoid unexpected downtime? Then, your solution is right here. Technicians can assess the issues with the user camera stream and guide with hand drawing, marking, or text in real-time. These AR annotations will appear over the user screen. XRmeet, helps to overcome geographical barriers in the in-situ inspections without travels, and saves time and cost. It also helps to provide accurate and assertive instructions quickly and resolves issues. XRmeet provides facility to collaborate with multiple teams together , thus enhancing the decision making quicker and easier. It helps knowledge transfer between the expert and novices without any delay and right in action. Non experts can self service and resolve issues by their own through quick remote assistance with AR support.Starting Price: $9 per month -
14
TeamViewer Frontline
TeamViewer
TeamViewer Frontline equips workers with industrial AR solutions for a faster, more straightforward workflow: It shows exactly what to do next, connects your employees with the information they need — from picking products and assembling parts to inspecting equipment and getting help from an expert. Frontline uses the power of smart glasses and mobile devices to help your on-site staff work efficiently: With our solutions, your workforce can visualize data, receive step-by-step instructions, solve specific issues, or get help from an expert, all while keeping their hands free. Frontline is about connecting your workforce with the information and expertise they need to do their job right. -
15
Viewabo
Viewabo
Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes. Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there. Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do. Freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate toward a resolution. Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently. Viewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.Starting Price: $20 per month -
16
Acty
ICONA SRL
Acty is remote video service software that supports technicians in the field in real-time to perform routine maintenance or resolve sudden breakdowns with 3D augmented reality directions, digital work instructions, and AI to answer questions on company manuals. Technicians with smartphones or smart glasses can view the machine they need to work on and receive remote instructions, including arrows, symbols, text, and 3D objects.Starting Price: $60/user/month -
17
Fieldbit
Help Lightning
Fieldbit provides industrial asset manufacturers and asset owners with an enterprise-grade, multi-source field service knowledge software platform that uses augmented reality to meet the challenges facing field service technicians as they service expensive, complex equipment in hostile environments where any amount of downtime is hugely expensive. Real-time visual collaboration lets your support engineer guide end users through problem resolution without expensive field visits, enhancing customer satisfaction and reducing service costs. Highly accurate remote diagnostics and precise visual instructions from experts to field technicians increase FTF rates and minimize costly downtime. All actions and information exchanged in a repair session are recorded and documented, preserving practical knowledge often only known by your veteran employees. -
18
Glartek
Glartek
Glartek is an Augmented & Connected Worker platform. Combines a customizable, no-code Connected Worker digital platform with Augmented Reality functionalities, helping improve safety and efficiency in the industry. Through digitized processes, digital work instructions, organized workflows, and 2D/AR guidance, frontline workers will be able to better perform their operations, increasing their skills, safety, and productivity. Enhance Team and Task Management, Monitoring, Analytics, Training & Skills Management, and more. Glartek focuses on continuous innovation, offering valuable add-ons to enhance your capabilities and efficiency. Virtual Remote Assistance for real-time collaboration, AI and Machine learning for data-driven insights, IoT support for seamless connectivity, 3D models for immersive visualisation, Connected Glasses to enable wearable technology integration for a hands-free experience, and enterprise features tailored to your specific needs. -
19
ServiceMax Zinc
PTC
ServiceMax Zinc is a powerful communication and collaboration platform designed to streamline and enhance the efficiency of field service teams. Integrated with existing ServiceMax tools, Zinc connects service workers, back-office teams, and experts to ensure seamless information sharing and real-time support. Features like live video calls, intelligent bots for task routing, and secure messaging enable rapid issue resolution. Zinc also offers tools for broadcasting updates, annotating videos for troubleshooting, and tracking team interactions, ultimately reducing downtime, improving first-time fix rates, and boosting customer satisfaction. -
20
Magic Leap
Magic Leap
Enable innovation, improve output, and increase ROI. Enterprise-ready solutions on Magic Leap 1 arm your employees with tools to augment and enhance their skills. Get expert remote assistance to professionals, frontline workers, and field technicians anytime they need it. Hands-free capture and live streaming keeps workers engaged and focused on task completion. Convert inefficient paper processes to digital documentation that can be shared with workers instantly and updated regularly. Track results, improve performance, and cut down on costly errors. The workplace of the (near) future is intelligent and connected. Remote collaboration and 3D visualization will combine with real-world understanding, the AR cloud, and increased connectivity to deliver information and experience right where your business needs it to be, at any scale. Leverage the capabilities of Magic Leap 1 to solve real-world problems facing industries today. -
21
Fixzy Assist
Fixzy Assist
Fixzy connects homeowners, tenants and occupants to maintenance and repair experts immediately. Using powerful AR, AI and cutting edge computer vision, Fixzy's web app provides live video and interactive tools compatible with any mobile or desktop PC. With Fixzy, property stakeholders of all kinds solve issues fast, reducing stress, damages and onsite calls wherever they are, whenever they happen. Fixzy's no-download web app enables technicians to guide occupants via their smartphone, remotely solving issues by combining revolutionary augmented reality and artificial intelligence technology. Empower occupants to share detailed measurements, damage reports and analyse problems with computer vision. Book a live video session with us to see how experts can swiftly guide your occupants using remote features such as live hand overlay, pointers, tool kits, document sharing, zoom in and translation.Starting Price: $22.84 per month -
22
Dynamics 365 Remote Assist
Microsoft Dynamics 365
Take advantage of information from Dynamics 365 Field Service or capture asset information and integrate it with Microsoft Power Platform or other enterprise applications. Avoid unnecessary travel and reduce costs and delays with remote inspections combining video, screenshots, and annotations on your devices. Launch Dynamics 365 Remote Assist mobile directly from a Field Service mobile booking and post call info to the associated work order's timeline.Starting Price: $65 per user per month -
23
TeamworkAR
CGS
TeamworkAR is an enterprise-ready augmented reality platform designed to enhance workforce interaction, training, and customer experience. It offers real-time AR collaboration tools, including shared workspaces, videoconferencing, remote guidance, and hands-free AI-based voice search, facilitating seamless communication across teams. The platform's feature-rich visualization tools, such as rotate, draw, annotate, and image recognition, create immersive environments with rich real-life visuals. TeamworkAR integrates with service ticket platforms, eLearning courseware, and learning management systems, building a dynamic platform for various enterprise needs. Its analytics capabilities allow users to save AR sessions, track timestamps for compliance, and monitor the usage status of learning materials. The platform also provides expert AR content development for end-to-end solutions without the need for additional agencies or development staff. -
24
Streem
Streem
Elevate your customer's experience and put them first at every step with Streem's AR-powered remote video and support platform. Streem's AR-powered video incorporates into any channel strategy and amplifies your teams' ability to deliver customer-first experiences by seeing a space and capturing the right information the first time. Experts can launch a live remote video session on any channel only when seeing the space is necessary. AR-powered remote video is the most effective channel when customers need to show a product or space. Data sharing breaks down silos between teams and customers securely, consistently, and reliably. Streem offers the easiest AR-powered live video experience in the market, allowing experts and customers to focus on the conversation and not on the technology. Our team of Computer Vision and AI leaders are redefining the mobile camera into the future intelligent camera. -
25
AIVITEX
AIVITEX
AIVITEX is a digital service and remote support tool designed to help companies offer their services online, reaching customers globally. It allows businesses to optimize employee utilization by providing digital services and remote support without the need for physical presence, thereby eliminating long trips and promoting efficient time use. This approach not only enhances sustainability by reducing energy consumption but also enables companies to stay competitive in a market where customers demand fast and digital services. AIVITEX offers a comprehensive suite of features essential for remote digital services and checks. Users can create digital sessions for each action, utilizing live video communications, documentation, photo captures, forms, checklists, and product presentations within a single session, all of which are archived for future reference. The live video functionality enables real-time interaction with customers, allowing for on-site condition assessments. -
26
XMReality
XMReality
No matter what industry your company is in - XMReality helps you turn physical visits into virtual interactions. Connect remotely, see what the other person sees, and collaborate using powerful in-call tools. XMReality includes a depth of features that provides your onsite workforce access to a remote expert to collaborate and get help and training. Switch between live video paused image or shared pictures and documents to support joint collaboration. Use the guide tools to highlight information and bridge language barriers. You can also access pre-defined, custom-made step-by-step procedures that guide you through a process and point out what needs to be done and documented. Get an automated PDF report at the end of each call - the perfect way to ensure compliant documentation. You can also record the call, take screenshots and add notes.Starting Price: $50 per user per month -
27
Apizee
Apizee
Apizee provides a remote visual support solution designed to enhance customer service and operational efficiency through live video interactions. The platform allows businesses to solve customer issues in real-time by leveraging video calls, ensuring quicker and more accurate resolutions without the need for on-site visits. Apizee's features cater to industries like insurance, retail, healthcare, and field service, helping companies reduce travel, speed up diagnostics, and improve overall customer satisfaction. With its secure and user-friendly tools, Apizee also integrates seamlessly into telehealth and customer support workflows, making it easier for businesses to stay connected with their customers.Starting Price: $11 per user per month -
28
Neuron7
Neuron7.ai
Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.Starting Price: $0 -
29
REFLEKT Remote
RE'FLEKT
Ensure business continuity, increase operations efficiency and solve talent shortages with REFLEKT Remote. Our secure and enterprise-ready Remote AR solution connects your front-line workers and service technicians with on-demand expertise. Solve problems first and fast by using live video collaboration and instantly connecting to an expert or co-worker. It’s just one click to establish a secure live session between phones, tablets, smart glasses, notebooks and desktop PCs. ABB is a leading Industry player using the white-labeled Remote Insights solution and enterprise features such as Area Management to solve issues faster and easier. ABB Ability Remote Insights© increases the service quality of ABB divisions, where users are leveraging mobile devices and Head Mounted Displays to solve complex issues. -
30
Zoho Lens
Zoho
Interactive Remote Assistance using Augmented Reality. Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen. Interact with your customer through VoIP and text chat to provide better remote assistance. Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further. Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.Starting Price: $15 per month -
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AIRe Link
AIRe Link
AIRe Link is a professional browser-based visual remote support tool developed by Konica Minolta, designed to enhance customer support by enabling remote visual assistance without the need for any app downloads. It allows support teams to see exactly what their customers see, facilitating effective troubleshooting and reducing the necessity for on-site visits. A remote assistant sends an invitation via email or SMS; the customer clicks the link to join the session instantly through their browser, eliminating the need for any application installation. Once connected, the assistant can view the customer's perspective in real time, providing immediate visual guidance. Customers can access support sessions directly through their browsers, simplifying the connection process. Support teams can see what customers see, enabling accurate problem diagnosis and guidance. The platform supports integration with RealWear smart glasses, allowing technicians to work hands-free. -
32
Dynamics 365 Field Service
Microsoft
Resolve customer issues the first time, every time. Dynamics 365 for Field Service provides clarity and transparency at every step of the process when a customer calls for help. From letting customers know their request for service has been received, to providing specific details on which technician is being dispatched and when his or her arrival can be expected, to follow-up details, and to providing confirmation when the problem is resolved. Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem. Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time. Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.Starting Price: $95 per user per month -
33
Hugo AI
Hugo AI
Hugo is an AI-powered customer support agent designed to be your brand’s most efficient support teammate, helping resolve tickets faster, reduce workload, automate repetitive tasks, and serve customers around the clock using real business data instead of generic responses. Built for real conversations, Hugo maintains context across interactions, connects deeply to your knowledge base, CRM, and business tools via Model Context Protocol (MCP), and can act on live data to resolve issues autonomously or smartly escalate to humans with full context. It is modular and engineered for longevity, letting teams train, configure, and deploy AI support in minutes without coding, choose the AI model that fits their business, build advanced workflows visually, and track performance, accuracy, and satisfaction in real time. Every answer is grounded in your own data for accuracy and compliance, with enterprise-grade security, GDPR compliance, and data sovereignty.Starting Price: $45 per month -
34
frontline.io
frontline.io
frontline.io is an AI-powered XR platform for machinery manufacturers that unites training, support, and operations in one workspace. The platform uses Digital Twins, AR, VR, AI guidance, and remote assistance to help teams improve workforce readiness and machine uptime. Manufacturers can convert CAD files, PDFs, Word documents, manuals, and expert knowledge into interactive workflows and guided procedures. frontline.io supports immersive training, step-by-step maintenance flows, real-time remote expert support, parts catalogs, analytics, and multilingual content translation. The platform helps teams reduce training costs, increase first-time fix rates, create content faster, and improve remote support outcomes. Built for industrial teams, frontline.io replaces static manuals with interactive Digital Twins and AI-guided workflows for field service, operations, and workforce enablement.Starting Price: $300/month/10 users -
35
SimplyVideo
SimplyVideo
SimplyVideo uses Extended Reality (XR) and spatial computing to superpower video meetings. We enable teams to work together from anywhere in the world to solve problems faster and more efficiently than ever before. Enable field workers to carry out audits, inspections, and maintenance with help from remote experts in seconds. Eliminate the need for costly downtime, save money, and help the environment. Through SimplyVideo, you have the power to bring drones into your video calls, giving you a real-time overview of your team on the ground. Take your video calls to new heights, with our new drone integration. SimplyVideo can eliminate unnecessary travel, reduce downtime, and improve health & safety. Use the power of real-time video collaboration to get a birds-ey view and share critical data with your workers while they keep their hands free. This dramatically improves efficiency, speeds tasks up, and allows you to stay connected to your colleagues easily.Starting Price: $32.78 per month -
36
Atheer
Atheer
Despite being 80% of the workforce, your front line teams have been largely overlooked by technology providers. We aim to fix this. Atheer is a fully integrated Front Line Worker Platform that intelligently connects front line teams to the assistance they need to perform their best work, safely and effectively. Atheer enables the world’s industrial leaders to reimagine the way they provide assistance to all their front line teams, wherever they might be. Help your users help themselves with contextual knowledge, documentation, resources and training. Build, deploy & optimize visual work assistance. Work instructions, inspections, checklists, guides, SOPs, and jobs. Powerful AR enabled video sessions provide remote assistance to where it is needed. Secure. Global. All devices. -
37
Kiber 3
VRMedia
Kiber3 empowers workforce providing "Instant Expertise Everywhere" where there is a need to accomplish ambitious tasks in challenging conditions. Kiber3 is a head mounted display integrated with property software for remote collaboration, that allows the consultation and sharing of real time informations and interaction between several participants through the use of Augmented Reality technology tools. Kiber3 allows remote workers to rapidly diagnose, inspect, operate and manage assets. Kiber 3 Kit, a rugged head-mounted device with a unique binocular visor, is designed to perform efficiently on the real needs of field and remote working collaboration and gets the job done, now. Interaction between people through technology is easy, safe and efficient.Starting Price: Free -
38
RemoteVS
RemoteVS
RemoteVS is an online sales service that leverages co-browsing technology to enhance customer interactions by allowing support agents to simultaneously navigate web pages with customers, facilitating real-time assistance and contract signing. The process is straightforward, customers access the service through their browser without the need for downloads, connect instantly with a support agent who initiates the remote session, and receive visual guidance through video, screen sharing, file sharing, or co-browsing. Key features include on-screen tools such as pointers and drawing utilities for annotations, file and image sharing capabilities supporting formats like PNG, JPEG, JPG, and PDF, a barcode reader for instant product information verification, automatic session recording with administrative review, and LiveView for real-time monitoring of support agents' activities and customer service statistics. -
39
SightCall
SightCall
At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time. Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth. Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem. -
40
nService
Avensoft
nService is a web-based help desk software product. Customer service can use it to set up a support website to help their customers. IT can use it to set up an IT help desk website to provide IT services. Facility management, HR, and other departments can also offer their services on the help desk website. Users come to the help desk website to search the knowledge base, submit service requests (or tickets) and check their status. Technicians use it to assign, respond to and resolve service requests. Managers use it to manage the services their departments offer. I have been impressed with your nService help desk system. It has always been efficient and simple to use. Users can track their requests easily and they feel like their requests are responded to in a timely fashion. Technicians can quickly glance at their workloads, see what they need to do, and get to work. Managers can get the reports they need and escalate issues easily. -
41
Hostcomm
Hostcomm
Hostcomm is a hybrid intelligence customer service platform that combines AI and human agents to deliver efficient, personalized support. It automates routine interactions while maintaining quality, helping businesses reduce costs and expand their reach globally. The platform features multi-modal AI agents and remote visual assistance, enabling instant problem resolution without travel. Hostcomm’s WebRTC client offers secure, app-free voice, video, and chat across any device. Its advanced AI remembers customer preferences and past interactions to create natural, hyper-personalized conversations. With easy integration through modern APIs, Hostcomm helps companies scale faster and improve customer experience.Starting Price: £45/month -
42
PlayerZero
PlayerZero
PlayerZero is an AI-driven predictive quality platform designed to help engineering, QA, and support teams monitor, diagnose, and resolve software issues before they impact customers by deeply understanding complex codebases and simulating how code will behave in real-world conditions. It applies proprietary AI models and semantic graph analysis to integrate signals from source code, runtime telemetry, customer tickets, documentation, and historical data, giving users unified, context-rich insights into what their software does, why it’s broken, and how to fix or improve it. Its agentic debugging agents can autonomously triage, root cause analyze, and even suggest fixes for issues, reducing escalations and accelerating resolution times while preserving audit trails, governance, and approval workflows. PlayerZero also includes CodeSim, an agentic code simulation capability powered by the Sim-1 model that predicts the impact of changes. -
43
holo|one sphere
holo|one
sphere is a mixed reality platform for enterprises that do not rely on heavy and expensive customization. It is an out-of-the-box solution for easy integration of MR into business processes, with sphere, businesses can increase safety while saving time and money. It covers all common mixed reality use cases for use across several different industries, namely remote assistance, digital collaboration, workflow support, and life-size overlays. All applications are compatible with a wide range of operating systems and devices. Our solution can be run on nearly all mobile devices, computers, and mixed-reality glasses. The use of different devices within the same company does not pose a problem. Currently, iOS, Android, and Windows are supported with the support of MacOS being on the horizon. Independent of platform choice, parts of our software can also be used as a browser application. sphere is hosted on the cloud for security and efficiency reasons. -
44
Fabrix
Fabrix
Fabrix has created a revolutionary way to visualize your IT operations by transforming enormous amounts of operational data into actionable information with visual alerts. The visualizations provide a panoramic field of view for IT operations. This allows your team to resolve, remediate and act fast. See events happen in real-time and solve issues before they impact your business. Fabrix’s visualization solution is centralized, allowing all business stakeholders to see a shared context of information and enabling effective communication. This further reduces the time it takes to resolve issues. Identify issues before they impact your business. Resolve issues in half the time it takes you today. Collaborate and communicate more efficiently. Maintain service levels to meet Key Performance Indicators (KPI) and reduce operational costs. Gain operational visibility and optimize manageability. -
45
Brochesia
Brochesia
The Brochesia platform, with B View and B Step software, is designed for remote collaboration on smart glasses, allowing field operators to work hands-free while following instructions or receiving remote assistance in AR. B View enables real-time sharing of the operator’s point of view with a remote expert, who can provide guidance using augmented reality tools to help solve problems or carry out procedures without the need for travel. B Step allows the design of digital workflows on the Brochesia portal, which are then followed step-by-step by field operators. Once a task is completed, a report with all collected data is sent to the portal for review. The two products can be integrated and used together on the Brochesia platform, also on smartphones and tablets, offering maximum flexibility. -
46
Plutomen
Plutomen
Seamlessly eliminate paperwork from your factory and empower your workers with “on-the-job” digital guidance in the form of communication, work assistance, and training. Plutomen is your frontline worker’s ally. From simplified visual issue resolution in communication to digitized procedures through work instructions, and efficient training that reduces time and costs, we’ve got everything covered. Connect experts with frontline teams in real-time, gaining visibility into the field using smart glasses. Our solution seamlessly eliminates the distance barrier between your expert and technicians so that they can resolve visual issues faster. Eliminate paper-based processes. Digitize your frontline operational procedures using step-by-step work instructions & SOPs. Let your frontline workers self-assist themselves with training that is enhanced with 3D models, step-by-step instructions, audio, videos, and PDF files. -
47
Yeppar
Yeppar Smart Solutions
Impress your clients by showcasing the value of your products with an amazing AR-powered visual experience. Transform laboratories into a virtual experience to enhance safety and drive efficiency. Ensure safety by upgrading to AR tech-driven modules to effectively train your workforce and save heavy costs. Immersive VR training modules replicating a real working environment to level up workforce productivity and safety. Present your products like never before, with an immersive experience for your clients to explore your product’s values. Add a futuristic touch to your events with immersive virtual experiences to immensely engage your attendees. Level up your workforce productivity with mixed reality to remotely connect consumers, field technicians, and experts. Take your clients through a futuristic immersive experience with MR to ease their purchase decision. -
48
Salesforce Agentforce Service
Salesforce
Agentforce Service, formerly Service Cloud, is Salesforce’s AI-powered customer service platform designed to unify humans and AI agents across every touchpoint. It connects contact center, self-service, and field service operations on one trusted CRM platform. AI-driven agents provide real-time insights, next-best actions, and personalized responses to improve service quality. The Service Console offers a unified workspace for case management, collaboration, and automation. Built-in knowledge management ensures accurate, AI-grounded answers for both reps and customers. Incident management tools help teams detect and resolve disruptions proactively. Agentforce Service enables organizations to reduce costs while delivering faster, more personalized customer experiences.Starting Price: $75.00/month/user -
49
Optigo Visual Networks
Optigo Networks
Optigo Visual Networks (OptigoVN) is our next-generation OT network troubleshooting and monitoring software solution. With over 28 different network diagnostics, OptigoVN’s robust BACnet monitoring gives you deep OT network visibility. It instantly reveals problems, allowing you to resolve issues in minutes rather than hours or days, and prevent them from happening again. OptigoVN's free purpose-built BACnet monitor tools make life easier for building managers, technicians, and Systems Integrators. OptigoVN speaks BACnet, the most widely used protocol for Building Automation Systems and OT networks. Upload a single PCAP file, or let OptigoVN monitor your buildings around the clock and alert you if a problem arises. Add additional users to collaborate and share resources remotely and in real time.Starting Price: Free -
50
Espressive Barista
Espressive
Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents.
