Audience
Support teams interested in a solution to make technical support easier and faster
About Viewabo
Built for operational efficiency. Designed for team collaboration. Viewabo makes technical support easier and faster by making a phone camera become your eyes. Connect to customers simply via an SMS link. Customers click on the link to share their smartphone camera so you can solve their issues as if you were there. Why tell customers how to fix their issues when you can show them instead? Annotate on-screen during live video sessions to show them what to do. Freeze-frame the customer’s video at any time to get a clearer view and see more details, making it easier to collaborate toward a resolution. Save time by sharing how you support. Just a click away to share recordings to collaborate with other teams to reach your goals more efficiently. Viewabo remote visual support transforms frustrating customer experiences into easier diagnosis and faster resolutions with visual cues, making everyone’s lives easier than with traditional support methods.
Other Popular Alternatives & Related Software
Apizee
Apizee provides a remote visual support solution designed to enhance customer service and operational efficiency through live video interactions. The platform allows businesses to solve customer issues in real-time by leveraging video calls, ensuring quicker and more accurate resolutions without the need for on-site visits. Apizee's features cater to industries like insurance, retail, healthcare, and field service, helping companies reduce travel, speed up diagnostics, and improve overall customer satisfaction. With its secure and user-friendly tools, Apizee also integrates seamlessly into telehealth and customer support workflows, making it easier for businesses to stay connected with their customers.
Learn more about Apizee
LogMeIn Rescue
LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work.
LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.
Learn more about LogMeIn Rescue
ConnectWise ScreenConnect
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools.
Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed.
Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.
Learn more about ConnectWise ScreenConnect
VSight Remote
The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training.
Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses.
Some of the key capabilities:
- Annotation on live video streams
- Collaboration on pdf manuals, and images
- Visualization of 3D objects in a real work environment
- Recording and archiving of sessions with all chat, shared documents, and user activity logs
- Freeze live view and annotate on it
Some of the benefits:
- Eliminate unnecessary traveling and associated costs
- Troubleshoot faster, reduce downtime and losses
- Increase expert utilization rate
- Build a knowledge base for training
Learn more about VSight Remote
Pricing
Starting Price:
$20 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Viewabo
Founded: 2014
United States
www.viewabo.com
Videos and Screen Captures
Other Useful Business Software
Cut Data Warehouse Costs by 54%
BigQuery delivers 54% lower TCO with exabyte scale and flexible pricing. Free migration tools handle the SQL translation automatically.
Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
24/7 Live Support
Online
Viewabo Frequently Asked Questions
Q: What kinds of users and organization types does Viewabo work with?
Viewabo works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Viewabo support in their product?
Viewabo supports these languages: English.
Q: What kind of support options does Viewabo offer?
Viewabo offers support via 24/7 live support and online.
Q: What other applications or services does Viewabo integrate with?
Viewabo integrates with: Freshdesk and Zendesk.
Q: What type of training does Viewabo provide?
Viewabo provides training in the form of documentation, live online, and videos.
Q: Does Viewabo offer a free trial?
Yes, Viewabo offers a free trial.
Q: How much does Viewabo cost?
Pricing for Viewabo starts at $20 per month.
