Audience

Field Service, Call Center, Contact Center, Manufacturing

About Help Lightning

Help Lightning is a B2B software as a service (SaaS) company specializing in remote visual assistance.

We provide next generation video collaboration services that enable a company’s experts to work virtually side-by-side with anyone needing help, anywhere in the world.

Our cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D annotation to improve real-time communications and solve difficult problems.

Help Lightning is used for the installation, inspection, training, servicing, and repair of complex equipment and products.

With Help Lightning, customers see immediate performance improvements including an increase in first-time fix rates, fewer truck rolls, expanded workforce capacity, and an increase in end customer satisfaction while enhancing service revenue and margin.

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Pricing

Starting Price:
$75,000 per year
Pricing Details:
We offer our software as an annual subscription. The pricing is based on a minimum of 100 licenses. The price per license will vary based on your needs including the number of experts providing help and the number of technicians or engineers needing help.

Integrations

API:
Yes, Help Lightning offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Help Lightning
Founded: 2016
United States
helplightning.com

Videos and Screen Captures

Play Video Help Lightning Screenshot 1 Help Lightning Screenshot 2 Help Lightning Screenshot 3 Help Lightning Screenshot 4 Help Lightning Screenshot 5
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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online

Help Lightning Frequently Asked Questions

Q: What kinds of users and organization types does Help Lightning work with?
Q: What languages does Help Lightning support in their product?
Q: What kind of support options does Help Lightning offer?
Q: What other applications or services does Help Lightning integrate with?
Q: Does Help Lightning have an API?
Q: Does Help Lightning have a mobile app?
Q: What type of training does Help Lightning provide?
Q: How much does Help Lightning cost?
Q: What pricing for support is available for Help Lightning?
Q: What pricing for training is available for Help Lightning?

Help Lightning Product Features

Augmented Reality

Content Creation Supported
Cross-Device Publishing Supported
For Sales Supported
For Training / Education Supported
Usage Tracking / Analytics Supported
3D Objects Not Supported
3D Product Visualization Not Supported
Application Development Not Supported
Drag & Drop Not Supported
For Mapping Not Supported
Object Recognition Not Supported
Simulation Not Supported
Virtual Reality Not Supported

Collaboration

Brainstorming Supported
Document Management Supported
Video Conferencing Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Content Management Not Supported
Project Management Not Supported
Real Time Editing Not Supported
Task Management Not Supported
Version Control Not Supported

Remote Support

Diagnostic Tools Supported
Real-time Chat Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported
File Transfer Not Supported
Live Chat Not Supported
Remote Control Not Supported

Remote Work

Collaboration Supported
Remote Support Supported
Screen Sharing Supported
Video Chat Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Not Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Web Conferencing Not Supported

Help Lightning Verified User Reviews

Write a Review
  • Mercy L.
    Digital Marketer
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Consistent and Speedy Support Tool"

    Posted 2021-04-19

    Pros: Help Lightning has an instant live chat, which many customers use for contacting the management.
    Two, Help Lightning has no complexity; therefore, suitable for even people with less IT skills.
    The design that Help Lightning has is friendly and colorful.

    Cons: I have screened Help Lightning and no flaw or operational mistake I have discovered. The purpose for this program is attained ASAP.

    Overall: The many complaints of concerns that clients airs are handled using Help Lightning as the connecting platform. The design is convenient to customers even when thy lack high expertise.
    More so, Help Lightning acts as a primary data collecting tool for decision making.

    Read More...
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