Remote EyeWideum
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Related Products
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About
Remote eye is a software solution based on smart glasses, smartphones, tablets and PCs to share information between on-site operators and support departments. It effectively assists users executing difficult tasks and operation maintenance, having real-time data at hand, while keeping a close look at the remote situation. Connect to an expert with live video remote assistance to support you and fix any problem. Hands-free, cloud based, screensharing and quality solutions to efficiently communicate and solve any issue. Remote Eye helps you to share information during the call, as well as recording and saving it for later revision with remote and third-party experts. Aditionally, the red dot pointer makes it easier to focus on what is relevant. We make it easy for you to focus on what really matters, which is why we: avoid communication cuts, ensure your information is safe and make your business relations easier with key customers.
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About
ResolveGrid is an agentic AI field service platform that helps teams resolve complex equipment issues faster with AI guidance, computer vision, real-time video, and remote expert workflows. The platform brings technicians the next-best actions, visual context, enterprise knowledge, and workflow support they need at the point of service. ResolveGrid helps reduce unnecessary dispatches by enabling AI agents to triage and resolve issues remotely. Its capabilities include intelligent workflows, agentic diagnostics, visual inspection, remote collaboration, connected knowledge, training, and expert escalation. The platform carries workflow history and visual context into escalations so experts can support technicians without losing momentum. Built for modern field service organizations, ResolveGrid helps improve first-time fix rates, reduce service time, increase remote resolution, and deliver more consistent technician performance.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Remote assistance platform for companies wanting to solve any incidents with experts who assist with any problem
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Audience
Field service teams, service leaders, technicians, remote experts, equipment manufacturers, enterprise service organizations, technical support teams, training teams, and companies that need agentic AI guidance, computer vision, remote expert workflows, real-time video support, technician training, knowledge management, dispatch reduction, first-time fix improvement, remote resolution, and field service workflow automation
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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PricingContact Us
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationWideum
Founded: 2015
Spain
wideum.com/remote-eye
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Company InformationResolveGrid
Founded: 2026
United States
resolvegrid.ai/
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Categories |
Categories |
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Integrations
No info available.
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Integrations
No info available.
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