Audience
Service leaders in a tight competition for business loyalty who need to find new ways to differentiate, improve efficiency and lower operational costs while delivering top-notch customer and employee experiences
About SightCall
At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time.
Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth.
Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.
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Pricing
Pricing Details:
Contact SightCall for pricing details
Company Information
SightCall
Founded: 2008
USA, France, Singapore, Germany, UK, Australia, Canada
www.sightcall.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Chromebook
Training
Documentation
Webinars
Videos
Support
Phone Support
Online
SightCall Frequently Asked Questions
SightCall Product Features
Customer Experience
Knowledge Management
Supported
Multi-Channel Collection
Supported
Survey Management
Supported
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Dashboard
Not Supported
Feedback Management
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Call Center Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Queue Management
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Field Service Management
Electronic Signature
Supported
Inventory Management
Supported
Mobile Access
Supported
Routing
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Contact Database
Not Supported
Contract Management
Not Supported
Customer Database
Not Supported
Dispatch Management
Not Supported
Payment Collection in the Field
Not Supported
Quotes / Estimates
Not Supported
Scheduling
Not Supported
Service History Tracking
Not Supported
Time Clock
Not Supported
Remote Support
Diagnostic Tools
Supported
Live Chat
Supported
Real-time Chat
Supported
Screen Sharing
Supported
Session Recording
Supported
Surveys & Feedback
Supported
File Transfer
Not Supported
Remote Control
Not Supported
Session Transfer
Not Supported
