Audience

Service leaders in a tight competition for business loyalty who need to find new ways to differentiate, improve efficiency and lower operational costs while delivering top-notch customer and employee experiences

About SightCall

At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time.

Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth.

Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.

Pricing

Pricing Details:
Contact SightCall for pricing details

Integrations

API:
Yes, SightCall offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

SightCall
Founded: 2008
USA, France, Singapore, Germany, UK, Australia, Canada
www.sightcall.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Chromebook
Training
Documentation
Webinars
Videos
Support
Phone Support
Online

SightCall Frequently Asked Questions

Q: What kinds of users and organization types does SightCall work with?
Q: What languages does SightCall support in their product?
Q: What kind of support options does SightCall offer?
Q: What other applications or services does SightCall integrate with?
Q: Does SightCall have an API?
Q: Does SightCall have a mobile app?
Q: What type of training does SightCall provide?
Q: What pricing for support is available for SightCall?
Q: What pricing for training is available for SightCall?

SightCall Product Features

Customer Experience

Knowledge Management Supported
Multi-Channel Collection Supported
Survey Management Supported
Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Not Supported
Feedback Management Not Supported
Sentiment Analysis Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Service

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Supported
Knowledge Base Supported
Live Chat Supported
Queue Management Supported
Self Service Portal Supported
Surveys & Feedback Supported
Workflow Management Supported
Email Management Not Supported
Performance Metrics Not Supported
Social Media Integration Not Supported
Virtual Assistant Not Supported

Field Service Management

Electronic Signature Supported
Inventory Management Supported
Mobile Access Supported
Routing Supported
Work Order Management Supported
Billing & Invoicing Not Supported
Contact Database Not Supported
Contract Management Not Supported
Customer Database Not Supported
Dispatch Management Not Supported
Payment Collection in the Field Not Supported
Quotes / Estimates Not Supported
Scheduling Not Supported
Service History Tracking Not Supported
Time Clock Not Supported

Remote Support

Diagnostic Tools Supported
Live Chat Supported
Real-time Chat Supported
Screen Sharing Supported
Session Recording Supported
Surveys & Feedback Supported
File Transfer Not Supported
Remote Control Not Supported
Session Transfer Not Supported

Tradesman Job Management

For Builders Not Supported
For Electricians Not Supported
For HVAC Not Supported
For Plumbers Not Supported
For Roofers Not Supported
For Field Service Businesses Not Supported
Quoting Not Supported
Scheduling Not Supported
Job Tracking Not Supported
Invoicing Not Supported
Reporting Not Supported
Dispatch Management Not Supported
Payments Not Supported
Customer Database Not Supported
Contract Management Not Supported
Time Tracking Not Supported