Audience
Customer service and support teams at enterprises with high query volumes, including banking and finance, pharma, healthcare, insurance, manufacturing, automotive, retail, and logistics.
About Ember
Ember is an AI customer service agent from Kanerika. It connects to your existing helpdesk and knowledge base, including Zendesk, through secure API integrations, with no platform migration. Incoming queries from email and chat are classified by topic, intent, and urgency. Ember drafts context-aware responses from your knowledge base and past ticket history. High-confidence queries resolve automatically. Complex or sensitive ones are routed to the right human specialist with the full conversation attached. Each resolved query becomes a structured summary, so response times and trends show up in reporting. Ember deploys within your own infrastructure, keeping customer data inside your environment. Your team sets the escalation paths, confidence thresholds, and auto-resolve rules.
Other Popular Alternatives & Related Software
Tidio
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide.
Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard.
Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows.
Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication.
Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding.
Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.
Learn more
Glimmer
Fast and lightweight UI components for the web. Available for use within Ember.js and standalone apps. Glimmer is one of the fastest DOM rendering engines, delivering exceptional performance for initial renders as well as updates. Architected like a virtual machine (VM), Glimmer compiles your templates into low-level code so it can run as fast as possible, without sacrificing ease of use. Glimmer components can coexist with your technology stack, so you can develop new features in Glimmer components without rewriting existing code. Because Glimmer VM powers the components in Ember, there’s a battle-tested, full-stack framework waiting for you, if you need it. Just drop your Glimmer components into an Ember app. You won’t need to change a thing. Glimmer.js is actually made up of lots of small packages. Glimmer.js is the developer-facing API on top of the low-level Glimmer VM.
Learn more
Ember.js
Ember.js is a productive, battle-tested JavaScript framework for building modern web applications. It includes everything you need to build rich UIs that work on any device. Some of the best development teams in the world have been iterating on their products for years with Ember. With scalable UI architecture baked-in from the start, you'll be working with the same patterns these organizations use every step of the way. Ember’s out-of-the-box experience has everything you need to start building on day one and keep shipping for years. Benefit from our years of experience to help your team be productive—faster. Ember CLI is the backbone of modern Ember apps, providing code generators to create new entities and putting the necessary files in the right place, every time. Ember apps come with a built-in development environment with fast rebuilds, auto-reload, and a test runner!
Learn more
CoSupport AI
CoSupport AI resolves customer tickets on a patented multi-model architecture (USPTO US11823031B1) built to keep answers grounded in your own data. The AI understands customer intent, retrieves the answer from your knowledge base and business systems, executes the required steps, and escalates edge cases to your team with the full conversation history and a structured summary of its findings.
Two products ship on that architecture. CoSupport AI Agent autonomously resolves repetitive customer inquiries across chat, email, and voice in 40+ languages. CoSupport AI Assistant drafts ready-to-send replies for human agents inside the helpdesk.
Reasoning is multi-step: the model searches, validates across sources, and refines the response before sending. Every reply ships with a decision log. Pricing: from $0.04 per response, $0.19 per resolved ticket, or $99/month per 1,000 tickets. 60% AI resolution rate by day 60, or a full refund.
Learn more
Integrations
No integrations listed.
Company Information
Kanerika
Founded: 2015
United States
kanerika.com
Videos and Screen Captures
Other Useful Business Software
Veeam Data Platform v13.1 - Get Your Free Trial
Try Veeam Data Platform today. Experience the unified platform that's secure by design, portable by default, and proven to recover clean, fast, and anywhere.
Product Details
Platforms Supported
On-Premises
Training
Not Offered
Support
Online
