Alternatives to Galisto
Compare Galisto alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Galisto in 2024. Compare features, ratings, user reviews, pricing, and more from Galisto competitors and alternatives in order to make an informed decision for your business.
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1
Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
2
elevio
elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.Starting Price: $99.00 -
3
Product Fruits
Product Fruits
Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behaviorStarting Price: $79 per month -
4
Talisma Knowledgebase
Talisma
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record. -
5
Notiondesk
Notiondesk
Notion is already a simple, beautiful way to organize your ideas and collaborate with your team. Notiondesk helps you save time by turning your Notion documents into a knowledge-based service for your customers. To help you get started, duplicate our Notion template to your workspace. Now you can use it to write your help center articles. Customize your help center, use your own custom domain, match your brand design, and add custom links. Now you have a professional and easy-to-use help center ready to be shared with your customers. Reduce customer questions by providing a knowledge base that allows customers to resolve their own issues. Your customers will be happier, and you'll spend less time on support.Starting Price: $15 per month -
6
Panviva
Panviva
Support your employees, so they can support your customers. Our omnichannel solution, means your team has access to a unified, user-friendly system to deliver the best customer experience possible. Panviva reduces time on repetitive work, inspires team collaboration and streamlines your organization's knowledge. We centralize all your organization's knowledge in one accessible place, inspiring your team for customer success. So, whether you’re the 1st employee or the 100th, each person has access to the exact same information. Our system allows you to layer, share and collaborate on content without leaving your screen. Your team are armed with all the tools and resources they need to do their job, and are notified when anything is updated. Traditional employee onboarding often meant classroom training and reading outdated paper manuals. With Panviva, your new starters have access to all the information they need without ever needing assistance. -
7
KMmaster
Pumacy Technologies
In your job, you gather new information and knowledge. You use existing know-how to perform your everyday tasks and follow your routines. However, how effectively do you work with the knowledge you and your colleagues acquired? Is there any chance to make knowledge accessible to anybody in your company or team faster and easier than ever before and to save time and money? Knowledge is the most valuable resource of a team or a company. It is thus all the more important to use this resource effectively. What companies need to be done is to derive the maximum benefits from the knowledge. With KMmaster, our easy and efficient knowledge database, you can make better and more productive use of your knowledge. KMmaster (Knowledge Management Master) is an in-house development by Pumacy. The innovative technology supports systematic development, documentation, distribution, storage, use, and evaluation of company knowledge and information. -
8
OneBar
OneBar
OneBar is a knowledge management platform that helps your team collect valuable internal information and access it anywhere. OneBar gives you a convenient way to document frequently asked questions and answers to share with colleagues. Ask questions, invite people to help, and comment on answers, all in one place. Tag answers, assign subject matter experts, configure expiration notifications, and more, all to make sure your information in OneBar stays up-to-date and correct. Unlike traditional keyword-based search engines, OneBar actually understands what you mean. Already have an answer in Google Drive or Confluence? Just give OneBar a link, and we’ll embed a live preview into a OneBar document. Close deals faster with OneBar, share the right, up to date answers with your sales team. Reduce time of the first response to customer questions. Make every support rep your best rep.Starting Price: $50 per month -
9
BlueSpice
BlueSpice
Find everything immediately. Update knowledge faster: BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki. Working with BlueSpice is as simple and uncomplicated as you would expect from wikis and meet the most demanding requirements. Add user-friendly extensions to MediaWiki and make your administrators’ lives easier. An appealing design is included! BlueSpice free is the gratis version for an entry-level solution for businesses. It provides a functional added value for wiki admins and users. BlueSpice pro is a business-critical solution with comprehensive functionalities, a growing number of available extensions and long-term support, updates and patches are also included. Our company was founded to make the technology and concepts of Wikipedia usable for companies. Since 2007 we have been developing the knowledge management platform BlueSpice based on the open source software MediaWiki.Starting Price: $215 per month -
10
Empolis
Empolis
Empolis Smart Cloud: We’re your partner with extensive experience in Smart Information Management. Based on Empolis Smart Cloud, we support you in developing your own service application, regardless of whether you wish to utilize the application in your own company or by licensing it to your customers. Empolis Service Express: Your company’s knowledge is distributed across different systems and lodged in your employees’ heads. That makes searching for answers difficult and time-consuming. Service Express compiles your company’s entire knowledge and establishes your central knowledge management, providing you with a single information source for all your questions.Starting Price: $16.50 per user per month -
11
Proceed
Proceed
Show them what to do. Easily create and share visual-based training that will empower employees and impress customers! Top 3 Reasons Companies Use Proceed.app. Documenting Company Knowledge. Photo & video based Standard Operating Procedures (SOPs) and guides are easy to create with Proceed.app. They also are less boring for your employees! Training Employees. Pictures are worth a thousand words, which is especially true while training team members. Make your training engaging for your employees with visuals. Supporting Customers. Show your customers how to use and maintain their products with photos and videos. Text-based manuals are the way of the past! New Employees. Reduce your onboarding time with a visual learning experience. Institutional Knowledge. Encourage teammates to capture what they know firsthand. Training & Support. Show your team new things with step-by-step resources.Starting Price: $39 per month -
12
Auros
Auros Knowledge Systems
Equip your employees with the most up-to-date and accurate knowledge exactly when and where it’s needed. Auros IQ intelligently delivers knowledge to users in their flow of work, activating it to ensure it gets reused. Knowledge is a powerful asset that companies are not effectively leveraging because it often goes unused. It’s held in passive documents that sit lost in different locations, spread out over countless different silos. Auros IQ takes knowledge out of documents and puts it into a software tool that intelligently delivers knowledge to users in their flow of work, activating it to ensure it gets reused. Auros IQ works in your systems and configures into any workflow, making it simple and easy to use across all areas of your organization. There are many reasons organizations choose to adopt Auros IQ. However, users often find new ways it can be utilized beyond its original intended use. -
13
Jinbox
Jinbox
Jinbox supports financial institutions and solution providers to optimize and automate processes such as sales, procurement and innovation. Jinbox Knowledge Management Platform helps you extract the knowledge from sales data, propose it in the right place at the right time and reuse the generated knowledge base to accelerate the next sales process. Jinbox Knowledge Management is an all-in-one solution to accelerate the sales administration processes and seamlessly build a company knowledge base. It taps to the core of the enterprise data lake and transforms data to knowledge using AI algorithms. Mobilize your internal resources and data to efficiently answer client questions. Automatically create an optimally structured knowledge base. Empower is a tablet application and a digital platform using an innovative approach to generate urban layout scenarios informed by residents. -
14
DoyleSoft
DoyleSoft
We pioneered the world's easiest to use Knowledge Base software. The peace of mind a Knowledge Base program can bring you may be more affordable than you might think. Rapidly search through hundreds of articles (stored in one or more databases) for the information you need. Easily annotate Knowledge Base articles. Track the use of Knowledge Base articles. Distribute your knowledge base articles to employees within your company or to customers/clients. Network ready. Integrates well into your existing network. Open database design. Your data is your data. Period. Flexible licensing. Fully licensed for up to twenty computers. Work offline. No Internet connection required. Print articles with ease. Customizable categories, users, and layout. The world's ONLY "easiest to use" Knowledge Base. Inexpensive. We truly do have the most affordable knowledge base software available, anywhere. No risk.Starting Price: $29.95 one-time payment -
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AllAnswered
AllAnswered
As organizations grow, they tend to collect and document team knowledge haphazardly. Often this knowledge is in different documents, spreadsheets, legacy wikis, email threads, and chatrooms. AllAnswered provides a single platform where your team can easily find all the information they need. Mentorship and institutional knowledge are critical to the long-term success of any organization. You need to capture your best team members' expertise so that everyone has easy access to these best practices. Having a custom Questions & Answers portal ensures team know-how is never lost, and nobody ever has to reinvent the wheel. Having an outdated document repository could cause significant mistakes if someone relies on obsolete information. Your knowledge base has little value if it cannot be trusted. AllAnswered provides your team with a modern Wiki editor and built-in workflow, making it simple to keep your knowledge base up to date.Starting Price: $3 per user per month -
16
OneWindow Workplace
One Window Workplace by Withum
Intranet-as-a-Service combining technology and long-term support, making your investment a success. Business is driven by culture. Connect individuals, share knowledge and make each employee as effective as possible. Change is constant. Track efficiency, understand usage and support your decision-making process. Drafts are as important as finals. Organize processes, find resources and protect your intellectual property. Connect employees across capabilities and locations. Share knowledge across internal and external co-workers. Find the experience needed on the next project. Reinforce corporate culture. Find documents, materials, and answers. Access forms, templates and past project information. Build repeatable process that work for your organization. Protect intellectual property, without hindering team work. Understand how employees are using the Digital Workplace. Track collaboration across the organization. Visualize timely and reliable reports.Starting Price: $1200 -
17
PHPKB
Chadha Software Technologies
PHPKB IS A KNOWLEDGE MANAGEMENT SOFTWARE THAT ENABLES ORGANIZATIONS TO LOCATE, CAPTURE AND SHARE INFORMATION SEAMLESSLY WITH CUSTOMERS, EMPLOYEES, AND STAKEHOLDERS. PHPKB knowledge management software improves staff efficiency, customer satisfaction, and business service quality. With unique features like LDAP support, open-source code, multiple admin user levels, web-based content creation, document management, and versioning; it makes publishing, sharing, and collaborating on knowledge easy. PHPKB provides a world-class authoring experience and can be customized to meet the needs of small to large-scale enterprises. It is the fastest, smartest way to share and manage your knowledge base content. Use it to share knowledge with others, publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs, and any other type of information.Starting Price: $25/month -
18
ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
19
Collokia
Collokia
Is your organization taking full advantage of your collective knowledge? Most organizations have a huge amount of Collective Intelligence, but unfortunately is not exploited properly. Let your content reach the employees in context. People tend to search in the internet instead of searching in the intranet. With Collokia Context, you don’t need to change their habits, users may continue searching outside, but relevant internal content will be shown to them. Collokia agents integrate with the tools that your knowledge workers already use and serve as co-pilot, connecting them with information, resources or people when they need help. We can smoothtly integrate our products to your knowledge management system, authentication. or any other enterprise solutions that currently runs in your organization. Collaboration is crucial to improve creativity and productivity, the problem is how do you know with who to collaborate? who else is interested in the same subjects? -
20
Stonly
Stonly
Guide your customers like you know them, personally. Build interactive guides to lead your customers to activation, issue resolution, and success on their terms. Stonly makes it easy to create, share, and discover knowledge to give your team the resources and answers they need to succeed. Stonly helps you deliver instant, personalized support, where and when it’s needed. Stonly offers a comprehensive suite of onboarding and adoption tools that combine rich user data with users' own real-time actions to guide them on personal paths to success. Interactive guides adapt to every customer, giving them a more effective and enjoyable experience. Our universal widget puts personal guidance in your customers' hands every time they need it, wherever they are. Embed Stonly right into the customer support, data, and knowledge tools you already use.Starting Price: $49 per month -
21
Papyrs
Stunf
The easiest way to create an online intranet for your company. A modern take on the company intranet, internal wiki & knowledge base. Easily create a portal with drag&drop and share knowledge, notes, news, forms, files, projects, discussions and docs. Work better together with colleagues or clients, even when working remotely. Join thousands of companies already using Papyrs! You're moments away from having a user-friendly intranet for your company. 14 day free trial. No commitments, pick any plan later. Affordable pricing without the worry of rising software bills with our unlimited plans. Add widgets for everything to your pages, like polls, embeds, checklists, forms, videos, tables, files, calendars or badly lit office party photos. Unlike traditional corporate intranets, there's no need for IT to customize it the way you want. Lightweight, but flexible.Starting Price: $99.00/month -
22
ASK
Ask-AI
Ask any natural language question and get a concise ChatGPT-like answer. No time-consuming keyword searches across multiple sources or skimming long articles. ASK's tag-less AI technology analyzes customer communications, revealing the customer voice in one sentence insights that show you what to focus on. We follow best-in-class security practices to ensure that your data is completely protected and in line with your privacy policies. We'll have you up and running in hours, no tagging, ontologies, or content mapping. Our AI does it all. We integrate with communication tools, workspaces, project management platforms, customer ticketing systems, knowledge-bases and more. Whatever you use, we've got you covered. -
23
GoSearch
GoSearch
Introducing GoSearch, a generative AI enterprise search platform from the makers of GoLinks. GoSearch connects 100+ personal and company applications to provide a single, unified interface to search — powered by generative AI for insights summarized from multiple sources. Whether the query is “how to reset my password” or “q4 roadmap,” GoSearch works like Google to surface resources based on relevance: internal documents, people, tasks, chat conversations, & more. Generative AI summarizes relevant context and information contained within personal & company resources to deliver a comprehensive answer — including the right people & places in your organization where you can uncover additional knowledge. GoSearch’s built-in conversational assistant, GoAI, transforms your search into an interactive chat that supports follow-ups & returns outputs from both your organization’s connected apps & external knowledge from ChatGPT. Take team efficiency to new heights with GoSearch.Starting Price: $8 per month/per user -
24
ONTEC AI
ONTEC AI
Your own GPT for all important documents. Without misinformation, with the highest level of privacy. Project expertise for employees, helpdesk for customers, guidelines for partners - many stakeholders need access to your company’s knowledge. Manually searching for this data costs valuable resources and is prone to human error. Conventional AI solutions can help, but often at the expense of information quality and privacy. ONTEC AI is the solution for companies with sensitive data that comply with European privacy standards. -
25
WP Docs
WP Docs
Imagine having all of your FAQs, tutorials and company policies well documented in a single place. Your support teams will only need to quickly share a URL to explain a complicated question. Most customers would rather find their answer immediately rather than having to create a support ticket and wait for a reply. Help them succeed and reduce support costs with self-help articles and tutorials. Having valuable relevant content on your site sends a positive signal to the Google search engine. How-to articles and FAQs will improve your website ranking and will get your site in front of more potential customers. In today's technology-driven society, transparency across popular devices is crucial. wpDocs automatically optimizes your documentation for display across desktops, laptops, tablets, mobile devices and more. wpDocs takes the complexity out of document collaboration.Starting Price: $49 per year -
26
ScreenSteps
Blue Mango Learning Systems
Knowledge base software that reduces employee mistakes, questions, and onboarding time. Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process. Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page. Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance. Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support. Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.Starting Price: $57.00/month -
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SylloTips
SylloTips
Empower your team with structured channels, unlock the answers to all your questions in one place, automatically map and find experts inside your company, and earn badges and rewards for your efforts. SylloTips represents an integrated knowledge-sharing platform leveraging artificial intelligence to optimize the dissemination of skills and knowledge among all employees within a company. It revolutionizes knowledge management by seamlessly integrating users' tacit knowledge with your company's structured data through its intuitive channel structures. SylloTips operates as a platform designed for companies and institutions to streamline the sharing of knowledge and expertise among their members. It stands as an innovative software enabling users to access and contribute to a centralized information repository. With SylloTips, users can inquire, search for relevant content, and receive responses rooted in the platform's collective knowledge.Starting Price: Free -
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Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
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Elium
Elium
Studies show that employees spend 2 hours every day searching for information. Only to be able to perform at their job. It is now the right moment to empower your teams to use this time on what matters. Elium offers a trusted and flexible source for sharing and enriching company knowledge. It helps streamline the decision-making process, improves collaboration and the ability to innovate. Company-wide procedures, key project learnings or market insights? They all have a place in Elium. Give your team the right tools to share and capitalise on company knowledge. Easily search inside stories or embedded files. Find the most relevant knowledge in seconds. Capturing knowledge is one thing, but making sure it stays relevant over time is a different story. With smart tools, Elium empowers teams to act on existing knowledge and collaborate around key insights. -
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Starmind
Starmind
Meet Starmind: a single platform that connects every employee to your organization’s best-available knowledge — powered by AI and available in real time. Where other solutions just document knowledge or help communication, Starmind goes further. It uses proprietary AI to build a real-time network of knowledge and expertise, so your teams always have access to the most accurate, up-to-date information possible. With one easy platform for on-demand answers, up-to-date knowledge and specialist expertise, your teams are free to focus on the work that matters. By making sense of the data you already have. Starmind’s powerful AI analyzes the millions of data points your teams create every day and uses the results to build a real-time network of your organization’s knowledge. Questions go to the people who can help, meaning quality answers and rapid responses. -
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AnswerHub
AnswerHub
Connecting the world’s software teams one business at a time is the mission of AnswerHub. If you are like most businesses, digital innovation is key to your success. Leaders like you must be concerned with capturing your team’s collective knowledge/expertise, increasing your team’s productivity, eliminating redundant work, and accelerating new technology adoption. Keeping your software development and technical teams productive and happy is challenging on many levels. Wouldn’t it be great if you had an enterprise class, fully configurable platform that would give your employees and your customers the information they need when they need it to be productive, engaged, and motivated? The AnswerHub platform is purpose-built to capture, curate, and distribute your software and technical team’s expertise, insights, and knowledge on a global basis for organizational consumption, eliminating unnecessary noise, and enabling your local and distributed teams to focus on business outcomes. -
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KnowledgeOwl
KnowledgeOwl
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Full Branding and Theming Control, plus private domain at all subscription tiers - WYSIWYG Editor plus the ability to edit source HTML - Embeddable contextual help widget to surface your knowledge base content in your site or app - Flexible Table of Contents organization and navigation - Advanced Security and Restricted Access options - All themes are mobile responsive out of the box - ElasticSearch-based search functionality - Glossary with automatic highlighting and pop-over definition of glossary termsStarting Price: $79.00/month/user -
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Knowledgebase Manager Pro
Web-Site-Scripts.com
Knowledge Base Manager Pro is a web-based knowledge management system developed to support and enhance the organizational processes of knowledge sharing, creation, storage, retrieval, transfer, and application. Improve customer care, decrease customer support costs, help staff to find necessary information faster, improve decision-making process, increase efficiency of employees, and preserve integrity of business knowledge with our knowledge management software solution. Whatever they call it: form builder, form creator or form generator, you found it! The Form Maker Pro is truly the snazziest web application for creating usable and great-looking web site forms. With its powerful and intuitive interface you can easily build custom web forms and add them to your site. It has never been so fast and easy.Starting Price: $196 one-time payment -
34
TribalBase
TribalBase
Ask questions, and get answers based on your conversation history. We turn conversations from your channels and provide answers for every person in your company. Our Slack bot is ready to answer questions about anything that has been recorded in your Slack history. Streamlines communication by capturing essential technical discussions, bug reports, and code snippets. An organized knowledge base accelerates problem-solving, onboarding, and project handoffs, ultimately boosting your team. Centralized repository of crucial deal insights, client conversations, and best practices. Tribalbase enables seamless knowledge sharing, empowering your team to close deals faster and foster stronger customer relationships.Starting Price: $29 per month -
35
Flaps
Flaps
Overcome the information chaos of your company. Know what your company knows. Integrate your data sources to create a central point for knowledge and help your team and customers find faster what they are looking for. Boost your company’ productivity by reducing up to 50% the time your employees waste on finding the information they need. Speed up your development and research process by using NLP. Start re-useing your knowledge and let your team stop doing the same job again and again. Your team keeps re-doing and re-writing reports and tasks. Doing the same job again and again without recycling the job previously done. You have analyzed and tested tones of solutions for a better knowledge sharing and management but none of them have really worked. On average, knowledge employees spend 24% of their working time, looking for information. Most of the time they don’t find what they are looking for. -
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Tettra
Tettra
Tettra is an internal knowledge base with smart workflows to help you answer repetitive questions. Tettra helps you document important processes, policies, and procedures in one centralized place. This makes onboarding new teammates much faster and answering questions less repetitive. Most of our time is spent in cloud apps. As software continues to eat the world, the amount of information we create and the number of tools we use continues to rise. With all this information comes downsides. This fragmentation of tools and teams makes it tough to share context and agree on the best decisions, especially cross-functionally. On growing teams, your best employees shouldn't be bogged down by repetitive questions. To move fast, everyone needs access to the same information and principles. Your internal knowledge base will only be successful if everyone contributes to it. Tettra makes it easy for anyone to contribute knowledge by referencing content in other systems.Starting Price: $99 per month -
37
SupportHero
SupportHero
Whether you need an internal system for Knowledge Management or something as simple as an FAQ for customers, Support Hero delivers. Empower your staff with a sophisticated playbook or provide unprecedented support to customers. Support Hero will give you an elegant and easy to manage Knowledge Management Solution. Support Hero comes with a full knowledge base portal out of the box. The embeddable widget and portal share the same content, so no need to update in two places. The look and feel is extremely customizable and can be configured to run on your own domain. The Support Hero widget is easily embeddable inside your website or web application. It is customizable and shares the same content from the knowledge base portal. Use our contextual content feature to provide the best articles based on which page the user has navigated too. The widget is embedded with a very simple javascript snippet.Starting Price: $49 per month -
38
DKM (Dynamic Knowledge Management)
EKON Modeling Software Systems
To provide knowledge-based and B2B platforms to companies, industries, and NGOs to share and engage ideas, knowledge, structure and manage data, and operate collaboratively for an advanced and improved business operation and research. DKM, an interest network within your organization, provides an online representation of individuals’ interests organized in virtual spaces forming knowledge communities. DKM, a web-based system, brings together in a concise manner, project-related and research entity data, which are presented in visualized mode, provides ease of use for effective management. The DKM system offers a state-of-the-art approach and a lightweight solution, which provides insight and enhanced understanding of the big data, combined with operational data aspects. Based on the DKM, build a virtual platform for collaborative knowledge management and marketplace. A straightforward extension to 3rd party components and interoperability. -
39
Kaleo
Kaleo Software
Our best practice methodology helps improve your knowledge base by figuring out what questions users need answers to, then creating answers that are easy to find and consume. Tickets are regularly monitored for repeat questions so your knowledge base can easily be kept current. IT tickets tell you what questions people have. We isolate the tickets that could have been avoided with self-help. These include 'how-tos,' and most other Tier 1 incidents. Trained machine learning classifiers use over 1000 ontologies to group self-helpable tickets by question. Groups are then ranked by volume to determine FAQs. Answer chunks are manually checked for quality then connected to their associated FAQ. The questions and answers are now ready to be added to your knowledge base. -
40
Igloo
Igloo Software
Igloo Digital Workplace. Connect all your apps for a unified digital workplace experience. With seamless integrations to your most valued business applications and platforms, Igloo provides your employees with a single destination to access the tools they need to perform. Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce. -
41
Korra
Korra
Leverage the full potential of your content with a private ChatGPT-like support platform. Korra revolutionizes the way customers access support by leveraging advanced NLP to understand complex queries and provides context-aware, accurate results sourced only from your own content. Customers can expect spot-on answers, highlighted or time-stamped right in the results. Experience a smarter, more efficient, and continuously improving AI knowledge base that keeps pace with your organization's ever-evolving needs. Set up your automated, confidential AI knowledge base in seconds. Korra supports all file types, including video, and securely learns from only the files you share. Customize, brand, and launch your AI chat support experience in seconds. With 3 powerful deployment options, customers can access Korra from any device, at any time, and in whichever way they want. Traditional knowledge base search appearance with a dedicated support URL.Starting Price: $99 per month -
42
iEngage.ai
Aikon Labs
Discover, Organize, and Provision Enterprise Knowledge On Demand. Use our APIs to connect to existing systems and build a custom solution for collecting, curating, & re-using knowledge from conversations. Use our SDKs & APIs yourself or get a developer to help you build a solution. Contact us to talk about your idea. iEngage.ai powers FreshENGAGE a marketplace app for Freshdesk. See how knowledge from resolved tickets is shared amongst support agents when similar issues recur, saving the agent’s time and ensuring that customers get a great experience. ARIV.AI – we have used the iEngage.ai platform to build a knowledge bot for common collaboration tools like Slack & MS Teams. Take a look at how ariv helps users find answers, stay on top of a deluge of messages, and earn karma points. See what we’ve built on top of iEngage.ai for other use cases. iEngage.ai is a versatile platform that blends seamlessly into your existing technology stack. Talk to us about your use case.Starting Price: $1.99/month/user -
43
InstantKB.NET
InstantASP
InstantKB is a simple, yet powerful help desk designed to help busy businesses reduce, streamline & deliver great customer support. Deliver awesome customer service across every support channel quickly & easily. InstantKB pulls together all your inbound questions from email, web, live chat, phone, Facebook & twitter to provide a single, consistent view of all your support helping agents help customers fast. Suggest answers from your knowledge base as customers compose new support tickets helping reduce inbound. Customers can find answers at the speed of type across all your knowledge base articles, file attachments and other user comments. We work with every customer to tailor InstantKB to perfectly match your existing web site or corporate identity. If you purchase a InstantKB on-premise or cloud license we'll be in touch to see how we can help with your design.Starting Price: $39 per month -
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Malcolm!
Acknowledgement
Malcolm! is a set of easy to use web based tools that help you interact with your users. Turn recurring tasks and procedures into Workflows (forms / user journeys). Create anything from a basic form to a complex multi-step customer journey. Start from scratch or use one of our pre-configured templates. Teach Malcolm! the answers to your Frequently Asked Questions and let your users find their own answers using natural language search or by browsing a Knowledge Base. Plus users can rate your answers helping you continually improve your content. If you already have a website or app we make it super easy to surface the content you create in Malcolm! via a variety of embed, widget, overlay and plugin options. If you don't have a website or you'd like to create a dedicated area for the content within Malcolm! you'll love our hosted Hub. Connect Malcolm! with over 1,000 third party apps or services. You can also integrate with your own systems via Webhooks.Starting Price: £30.00/month -
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FuzeDigital
FuzeDigital
FuzeDigital, based in Seattle, Wa., provides a modular, cloud-based software solution, which makes it fast and easy for staff, customers, members, partners and other desired stakeholders to get consistent, INSIGHTFUL, accurate and prompt ANSWERS and provide feedback across all channels on ANY device. Our patented knowledge sharing and support platform includes modules for: Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration and more. Selectively support all desired stakeholders from a SINGLE, fully integrated and highly customizable solution. Only pay for what you need and run on our servers, platforms like Amazon's AWS, or your own servers. Move your support to the next level. Consistent, accurate, succinct and prompt support 7x24 across ALL channels using ANY device is no longer optional to remain competitive. In fact, recent studies have shown that over 75% of people demand it, many using their smart phones.Starting Price: $500 per month -
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RightAnswers
Upland Software
Enterprise knowledge management software for better support. Improves your agent-based and self-service support with AI-powered knowledge management software. Create a knowledge-sharing culture that delivers a better customer experience. Spread the power of knowledge across your organization. Enable every member of your organization with access to a central repository to contribute and retrieve support knowledge. Deliver a meaningful multi-channel user experience. Combine AI-enabled search, user-friendly interfaces, gamification, and federated content across multiple sources to ensure the ultimate customer experience. Drive engagement by keeping your knowledge base complete and up to date by detecting gaps in your knowledge base. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption. -
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Quandora
Quandora
Our AI-powered software enables companies to capture, centralize, structure, nurture, search, share and export their knowledge, be it technical, sales content, or general business know-how. Quandora Question & Answer enable companies to share their knowledge in a secure, easy and fun way. Quandora can be used within a team or department, or as a company wide tool. Technical people are confronted with unique learning challenges: changing technologies and dispersed team members, all while working in a fast-paced environment. We empower teams to ask questions, share knowledge, and learn on our accessible platform. Share knowledge about issues that matter to you - sales, customers, communication, culture, management - in a way that transcends hierarchy, location, and departmental boundaries. Learn from the experts: your colleagues.Starting Price: $3.00/month/user -
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eGain Knowledge+AI
eGain
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. Intelligent knowledge management systems for customer service are leveraging Artificial Intelligence (AI) to find answers to customer questions, guide processes, and help in decision-making. This is a win-win-win — for the customer, the agent, and the business. The customer service knowledge software unifies in it many knowledge management tools, like content management (CMS), search, artificial intelligence, workflow management, knowledge analytics, and others. Using the right knowledge management software ensures you have the right tools to serve the right answers to customers in their time of need. -
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PaceKB
PaceKB
PaceKB is a powerful knowledge base provider that enables both 24/7/365 support and internal collaboration within your business. We offer two core knowledge base solutions: Protected Knowledge Base (For internal teams and customer-protected sites) and customer-facing knowledge base solutions. Our solutions are incredibly simple to manage and are affordable to use. With features such as advanced white-label support for customizing your knowledge base and AI tools to make content management more efficient - We cater to your every need.Starting Price: $20/user/month -
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Cocoom
Cocoom
Cocoom is a visual knowledge sharing tool that helps teams to better collaborate and communicate. A source of knowledge to improve support and collaboration between the teams! Our template library and our very simple editor allow you to be effective immediately and to produce quality knowledge without any training. Cocoom reduces friction and misunderstandings between two or more teams. As soon as we leave our own team, project or department, we find it difficult to value our actions and give visibility to what we do. Cocoom makes it easy to share visual informations to improve cooperation. Cocoom helps support services to provide a complete, efficient and up-to-date source of information for all employees. In this way, each individual and each team has access to the visual knowledges they need and the role of the support services is simplified and enhanced.