Audience
Companies seeking a modular, cloud-based software solution to manage their services
About FuzeDigital
FuzeDigital, based in Seattle, Wa., provides a modular, cloud-based software solution, which makes it fast and easy for staff, customers, members, partners and other desired stakeholders to get consistent, INSIGHTFUL, accurate and prompt ANSWERS and provide feedback across all channels on ANY device. Our patented knowledge sharing and support platform includes modules for: Self Service, Assisted Support, Feedback Management, Online Community, Gamification, e-Commerce Integration and more. Selectively support all desired stakeholders from a SINGLE, fully integrated and highly customizable solution. Only pay for what you need and run on our servers, platforms like Amazon's AWS, or your own servers. Move your support to the next level. Consistent, accurate, succinct and prompt support 7x24 across ALL channels using ANY device is no longer optional to remain competitive. In fact, recent studies have shown that over 75% of people demand it, many using their smart phones.
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Our reviews SAY IT ALL ..🎤.
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Pricing
Starting Price:
$500 per month
Integrations
No integrations listed.
Company Information
FuzeDigital
Founded: 2002
United States
www.fuzedigital.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support
Online
FuzeDigital Frequently Asked Questions
FuzeDigital Product Features
Customer Experience
Analytics
Supported
Dashboard
Supported
Feedback Management
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Survey Management
Supported
Trend Analysis
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Sentiment Analysis
Not Supported
Text Analysis
Not Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Live Chat
Supported
Self Service Portal
Supported
Surveys & Feedback
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
