Alternatives to Algomo
Compare Algomo alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Algomo in 2024. Compare features, ratings, user reviews, pricing, and more from Algomo competitors and alternatives in order to make an informed decision for your business.
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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Social Intents
Social Intents
Live Chat for Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use. Build safe ChatGPT chatbots trained on your website content and knowledge base with 1 click. Then escalate chats to human agents as needed. Offer great customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool. Now with WhatsApp, Facebook Messenger, and SMS integration for omnichannel customer support. No need to learn additional software to support customers. Engage potential customers when they need your help, close more deals, and increase online revenue. -
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kama DEI
kama.ai
kama DEI truly understands the context and human impact of your situation or inquiry the way people do. Our Natural Language Understanding technology, combined with our proprietary knowledge base, mirrors the way humans understand and infer the more complex meanings behind the literal typed or spoken words. Our knowledge base is easily configured in natural language, and guided by human values, that we all understand. Conversation journeys deliver prioritized product and service information, directly the way your subject matter experts, product marketers, support technicians, or service practitioners wish to convey it. No data scientists or programmers are required. Our Virtual Agents can support your organization over website chat interfaces interface, Facebook Messenger, smart speakers, or from within mobile applications. Ultimately, we get the right information, to the right people, at the right time, increasing client engagement, 24x7, and building your brand's loyalty. -
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Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
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Freshchat
Freshworks
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team sizeStarting Price: $15.00/month/user -
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Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.Starting Price: $5 per month per user -
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Forethought
Forethought
Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. Create reports and dashboards that you can share with your team or organization. Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history. -
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Drift
Drift
In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Conversational Marketing connects you to visitors in real-time conversations, so you can surface the right content, answer questions, or qualify and convert buyers into a sales meeting. -
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Intercom
Intercom
Deliver great experiences, no matter what. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support. The #1 Business Messenger for you and your customers. Use Intercom to drive growth at every stage of the customer lifecycle. Our chatbots and live chat capture more of your best leads and convert them while they’re hot. Set your customers up for success with tailored onboarding and activation messages. Real-time tools and rich insights mean our support solution amplifies your team for an unbeatable experience. Give customers personal touchpoints with your brand through the familiar medium of messaging. Engage customers at the exact moment they're ready to buy, whether on your website or in your app. Intercom connects your tools and workflows so you can communicate personally at scale. Set clear expectations with customers based on your team's bandwidth, and collect upfront information for follow-up later.Starting Price: $39 per month -
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Superseek
Superseek
Superseek helps businesses create custom ChatGPT-powered AI assistants that can be added to their website to instantly resolve customer queries. Turn your website and support content into a conversational AI agent that knows your product or service, provides human-like answers, and is always available. Seamlessly transfer conversations that need a human in the loop to your current live chat tool or use routing buttons to guide customers to the appropriate link or message. Adjust instructions, AI model, bot role, personality, and branding to align perfectly with your business. Automatic content syncs, answer guardrails, and answer corrections ensure accurate and up-to-date answers every time. With Superseek, businesses can enhance customer service with AI without disrupting their existing tools and workflows.Starting Price: $19/month -
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Crescendo
Crescendo
Crescendo tackles the hardest customer service problems with an end-to-end CX platform featuring advanced AI and a global service team. You’ll provide superb customer experiences at a lower cost, with guaranteed results in weeks. Imagine customer support fluent in 56 languages, available around the clock, and performing like your best service reps. Our AI assistant combines the power of the most advanced large language models (LLMs) with our customer service expertise to deliver outstanding customer experiences, whether via voice agent, online chat, or email. Fine-tuned to your brand’s unique voice, knowledge base, and customer service goals, our AI assistant learns and adapts, escalating complex issues to human specialists. Plus, with built-in quality assessment, it’s constantly improving, ensuring your service only gets better over time. And you can have this powerful service up and running in days, not months. -
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Zoom Virtual Agent
Zoom Video Communications
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human -
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DeepConverse
DeepConverse
Connect to your knowledge sources and start automating incoming requests by as much as 80%. Continuously augmented knowledge articles. Provide precise and conversational answers for a delightful experience. Leverage Generative AI to get started effortlessly using just your knowledge sources. Integrate with existing backend systems, hand over conversations to agents smoothly, and share images, knowledge articles, and external links. Simplify complex support scenarios and improve self-service rates. Promote process compliance and onboard. At DeepConverse, we focus on helping to provide superior customer service and support through our AI-driven platform. Go beyond traditional chatbots to bring a seamless AI and automation solution that answers questions, provides rich automation, and improves customer engagement and satisfaction. Our AI chatbots are primarily used for customer service, customer support, IT support, and multi-channel assistance. -
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Netomi
Netomi
Automatically resolve customer service inquiries at the industry’s highest rate over messaging, chat, email and voice. Seamlessly manage unlimited and unanticipated spikes in ticket volume. Our AI has no limits, and can simultaneously resolve an infinite number of tickets. The best AI chatbots see beyond phrasing and into the underlying intent to understand what your customers are saying – no matter how they ask. Just like a human, we tailor the conversation to the individual customer and their current context. The result is meaningful, on-brand interactions that actually resolve issues. Deliver exceptional support, on any channel Scale out AI chatbots across email, chat and messaging. No matter where your customers are, you can provide effortless and meaningful resolutions. Sit back and watch customer satisfaction soar. It’s incredibly easy to get started. Let our experienced customer success team guide you along the way. -
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alphachat
alphachat
Serve more customers automatically. Your SaaS business FAQs are handled by the AI bot. Your customer service agents have to work less. Increase deflection rate in messaging channels. Agents can focus on sales and complex issues. Bot gives accurate answers to customers. No need to repeat when transferred to agents. Conversational bot with NLU and intent detection. Enterprise grade with top SaaS-specific templates. Build bot in one language, automatically knows all. AI suggests improvement into your training data. Share bot with colleagues via ready-made URL. AlphaOS for writing custom code into bot actions. Bot authenticates users via your standard log-in.Starting Price: €399 per month -
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WebAgent
WebAgent.ai
WebAgent.ai offers a no-code platform for creating custom AI-powered chatbots, enhancing website customer support and engagement. Users can train chatbots with uploaded documents or website content data, ensuring accurate responses to unique queries. The platform allows for appearance customization to align with company branding. Chatbots can be programmed with specific instructions to tailor interactions for customer support, sales, or onboarding. Conversations are stored for insights, aiding in refining strategies and product development. Additionally, the chatbot facilitates lead generation by collecting contact info and providing conversation context. WebAgent can also function as an internal knowledge base, streamlining access to company information.Starting Price: $29/month -
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SwiftSupport
SwiftSupport.ai
SwiftSupport is your go-to solution for enhancing customer interactions with the best live chat software and AI Agents. Designed for both websites and apps, SwiftSupport boosts engagement by providing real-time assistance, enabling businesses to address customer queries promptly. Experience seamless communication that drives customer satisfaction and accelerates your business growth! -
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Brainwave
Brainwave AI Technologies
In Short: Brainwave is a customer service automation tool capable of resolving over 70% of your customers' inquiries. Our solution automates text-based responses and actions. ❌ Problem Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts. ✨ Our Solution Our Automatic Answering Bot: - Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training. - Provides precise answers, ensuring customer satisfaction. - More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or booking meetingsStarting Price: $49/month -
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Gaspar AI
Gaspar AI
Gaspar AI is your intelligent AI partner for optimal service desk operations and experiences. It uses Generative AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms and workflows to build and automate repetitive processes, such as employee onboarding. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's analytics dashboard offers a comprehensive overview of insights and real-time monitoring of key KPIs so that IT leaders get an exceptional outlook on their support process performance. And thanks to the proactive insights feature IT teams can improve knowledge sharing and management while creating the ultimate knowledge base.Starting Price: $4 per user per month -
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PrimeCX
PrimeCX
PrimeCX is an AI-powered chatbot builder designed to enhance customer support, streamline lead generation, and facilitate appointment scheduling. Built for brands that aim to deliver instant, accurate, 24/7 customer service, PrimeCX enables companies to automate up to 80% of routine queries, significantly reducing the need for additional support staff. The platform integrates seamlessly with customer data, allowing chatbots to respond with precise, context-aware answers tailored to the user's inquiries. Additionally, PrimeCX chatbots support continuous engagement with clients, enhancing their experience while improving conversion rates. Businesses can easily deploy these chatbots without coding, making it an accessible tool for non-technical teams aiming to elevate customer interactions and automate key business processes. An ideal support bot needs to be able to respond to various customer queries instantly and with accuracy about your brand, products, policies, etc.Starting Price: $29 per month -
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Auralis
Auralis AI
Auralis AI is an advanced platform designed to revolutionize customer experience through AI-powered automation. It enables businesses to streamline support operations by handling repetitive tasks, offering 24/7 assistance in multiple languages, and integrating seamlessly with existing CRM and helpdesk systems. Auralis AI boosts efficiency by reducing response times, minimizing human error, and enhancing customer satisfaction. With robust analytics and continuous learning, it adapts to evolving customer needs, ensuring personalized and efficient support. This makes Auralis AI a valuable solution for businesses seeking scalable, intelligent customer interaction automation.Starting Price: $499 per month -
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Talla
Talla
Talla is an AI and automation platform that is transforming the way businesses deliver customer and employee support. Talla integrates with your existing systems and workflows to build machine learning models of routine tasks, answer common questions, and make every rep more productive. Drive quick resolutions with conversational support by putting your existing documents to work. Deploy AI to eliminate inefficient back and forth interactions. We are putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have. The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing. -
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Zowie
Zowie
Step into a new era of support with Zowie, the generative AI customer service suite built for ecommerce. At Zowie, we understand your customers want to talk to you. Now, you can leverage the power of conversation to save money, make money, and wow your visitors with every interaction. And with Zowie, you don't have to reinvent the wheel. Simply drop our solution into your existing tech stack and offer personalized support from day one. Don't settle - discover why leading brands love Zowie. -
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Thankful
Thankful
Trained and tailored for your business, Thankful’s AI agent works within your existing helpdesk to effortlessly resolve large volumes of customer queries across email, chat, SMS, and in-app channels. With the ability to understand, connect, solve, personalize, and inform, Thankful’s AI agent delivers a human-like service experience with machine-like speed and expertise that’s born to scale. Thankful’s agent assist delivers AI intuition for your human support staff, saving them time and effort by collating all the relevant information and even suggesting responses and next actions. With real-time data, reports and alerts, from the voice of the customer, every customer problem becomes an opportunity for the brand to improve the customer experience. -
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Twig
Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses. -
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ultimate.ai
ultimate.ai
Build powerful automated experiences and resolve cases instantly. By automating up to 80% of written conversations. Free your support agents from repetitive requests. By responding to every customer instantly and around the clock, in 100+ languages. By integrating AI into your CRM workflows to automatically manage contacts and execute actions. Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support. Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work. 60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets. ultimate.ai is natively integrated into your existing CRM. -
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Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
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InSync.ai
InSync.ai
Many of our clients came to us from other solutions because they underestimated how much work would be involved for their team to keep AI Chat trained and operating without problems. No need to hire and retain teams of data scientists and software engineers to build it. We do all the heavy lifting so your total effort would be limited to sharing information and access to your systems. Understanding what your customers are asking is our specialty. Our AI paired with our team of Data Scientists is 30-50% better than our clients at understanding their own customers’ intents. As customer intents surface, you will want to expand use cases for automation like feeding the bot business rules in order for it to authenticate users, adjust account settings, process returns and exchanges or issue refunds. -
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Inforobo
Brainasoft
Inforobo is first of its kind voice enabled automated information assistant bot framework platform and artificially intelligent response system available in Software as a Service (SaaS) mode which provides all in one solution for sales, customer service, live chat, lead generation, website assistance, and natural language interface for knowledge-base. Inforobo bot platform makes it possible for your website visitors to engage in automated conversations with the virtual assistant by chatting or by simply talking with the help of speech to text and text to speech features. The bot or virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.Starting Price: $19.00/month -
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Enterprise Bot
Enterprise Bot
Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity.Starting Price: $1000/month -
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Fini
Fini
Turn your knowledge base into AI chat in 2 minutes. You provide links to your knowledge base. And that's it, you are ready! Fini gets you a tireless AI agent, ready to answer customer questions instantly, 24/7. Integrates with Intercom, Search, Slack and Discord, all without code. Powerful, self-serve, 24/7 interactive chat trained on your knowledge base to help you engage, and retain more users. Just add a link to your knowledge base, and get an interactive Q&A chat without writing code. 24/7 instant answers to your customers for all their questions, delivering a magical experience that makes your customers happy. Fini AI helps you configure every single detail about your personalized agent all the way from tone, to character, to what questions you want it to answer. In situations when we don't know the answer, or for pre-configured topics, customers are seamlessly routed to a human without confusion.Starting Price: $0.99 per 10 requests -
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Craft Talk
Craft Talk
Chat bot will switch to a human agent when needed, suggest an answer and learn from humans to reply correctly. -
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atSpoke
atSpoke
atSpoke is your ticket to a better, faster service desk. Turn messy Slack IT support channels into a convenient service desk. Auto-resolve 40% of all tickets immediately with AI. Automatically triage, classify and assign service tickets with AI. Trigger actions across tools within tickets with integrations. atSpoke is a modern workplace service desk that eliminates traditional IT ticketing complexity for better, faster internal support. Powerful ticketing designed for usability, built for speed, used by every team. Machine learning that automates both knowledge and service requests. Conversational ticketing built to work with Slack, Teams, email, web and SMS. Integrations across your tech stack to get more done from within tickets. Purpose built to work with Slack for the best chat experience. No onboarding needed—every employee can use atSpoke in seconds. Increased efficiency with AI that automates repetitive agent tasks.Starting Price: $4 per user per month -
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Spryngtime
Spryngtime
A chatbot that understands all your business knowledge. Answer customer questions, do tasks like refunds/cancellations, and resolve tickets. 1-click automatically ingest your public-facing documentation, help desk, and other knowledge. Perform Tasks, like getting customer-specific data from your system, automating refunds/cancellations, and more. We pull in all your previous support and chat history to find answers that might not be explicit in your docs. Get a question that's not in your docs? No worries, we'll auto-document the answer for you.Starting Price: $400 a month -
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Botsonic
Writesonic
Botsonic scans your website, files and help center to automatically handle 70% of customer queries, and automate customer engagement, support, sales, and more. Leverage your data to instantly resolve 70% of user inquiries with precise, verifiable responses, and deliver authentic customer experience in over 50 languages across various channels. Upload your data, train your AI agent, customize its style to match your brand, and add it to your website in under five minutes.Starting Price: $16 per month -
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Engagely.ai
Engagely.ai
73% of customers say that customer experience plays an important role in their decision-making! A conversational AI-based bot helps you in transforming your customer experience to the next level. Engagely.ai’s conversational chatbots deliver an effective customer experience on any desired platform and in the customer’s preferred language. 2B+ WhatsApp users worldwide! Be where your customers are with Engagely’s Conversational AI Solutions. Leverage the largest messaging app to stay connected with your customers. Resolve customer queries, send important notifications, allow bill payments, or simply engage with the prospects and convert them into valuable leads. Engagely conversational phone AI bot automates customer support inbound as well as outbound calls for you, delivering a seamless performance making the conversations human-like using state-of-the-art speech recognition technology. -
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Supportzeal
Brandscalez Digitial Enterprise
Supportzeal offers an AI chatbot platform for businesses, providing 24/7 customer support, lead generation, and growth. It addresses issues like long wait times, support training inefficiencies, lead tracking, and ticket volumes. Its AI chatbot handles 90% of queries instantly in 80+ languages, powered by advanced AI like OpenAI's ChatGPT. Features include multilingual support, lead capture, live monitoring, team collaboration, human agent handoff, custom branding, and CRM integration. Use cases include customer support, e-commerce, knowledge management, event registration, feedback collection, appointment scheduling, and tutoring. Supportzeal boosts customer experiences, team productivity, and reduces costs compared to hiring staff. Competitive pricing includes a free plan and a 3-month OFF on annual subscriptions, making AI chatbots accessible to businesses of all sizes.Starting Price: $37/month -
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AIChatbot
Pelrio SRL
AIChatbot is an AI powered conversational chatbot builder for customer service. AIChatbot enables you to create a custom GPT chatbot trained from your own data. This is achieved by uploading your website URL, PDF files, or sitemap. The AIChatbot can respond to customer inquiries in multiple languages and provides the convenience of embedding the chatbot widget directly onto your website And the best part ? AIChatbot handles up to 75% of common customer questions, freeing up your real agents to solve complex tickets. You will be able to automate drafting email support responses 10x faster. While human agents have an average response time of 2 minutes, AIChatbot answers questions in less than 5.5 seconds. AIChatbot can tell your customers about your business / products or services, capture leads, provide you insights on geolocation of your prospects, make recommendations and more. More importantly, it stays within your knowledge base and learns from customer interactions.Starting Price: $19 per month -
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Heyday AI
Hootsuite
Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest. -
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Agentforce
Salesforce
Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role. Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees. Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data. -
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Sierra
Sierra
Enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Deploy an AI agent that is always available, empathetic, and aligned to your brand tone and voice. Help customers with even their most complex issues, whether making an exchange or updating a subscription. Respond swiftly to changes in your business, and harness analytics and reporting to continuously improve the customer experience. Sierra’s conversational AI platform enables your company to build an AI agent that is personalized to your business and customers. Imbue your agent with your company’s identity, policies, processes, and knowledge, ensuring your agent represents the best of your business. Set goals to guide your agent to the right solutions, and set guardrails to ensure they stay on-point and aligned with your policies. Conversational AI isn’t just about answering questions and with Sierra, your AI agent can take action. -
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Percept.AI
Percept.AI
Your automated support solution that enables brilliant experience and excellent service at scale. Deflect up to 60% of your incoming customer requests even before tickets are created with instant responses at a fraction of the cost. Your Percept.AI agent will seamlessly hand over complicated tickets to your human team with rich conversation context summarization to empower your agents to resolve tier two and three cases 5-10x faster. Gain an advantage by having a holistic report of your customers’ intents with context-aware analytics, and anticipate customer issues before they happen. Best-in-class natural language understanding ability with over 95% AI accuracy, powered by our proprietary technology built by AI experts from Google/FB/Amazon/Y-Combinator. -
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CX Genie
CX Genie
Deliver personalized, instant responses with AI-driven support, ensuring customers feel valued and understood, improving overall satisfaction and loyalty. Cut down on operational costs by providing round-the-clock support, allowing your team to focus on complex issues while the AI handles routine queries efficiently. Streamline workflows with automated ticket management, real-time AI recommendations, and more, boosting productivity and response times to drive more sales and revenue. Grow your support capabilities easily as your business expands, without compromising on service quality, thanks to the scalable nature of AI-driven support solutions like CX Genie. CX Genie is on a mission to make AI accessible for everyone with just a few clicks. Replaces multiple tools with one integrated platform. Tailor solutions to fit your unique business needs. Leverage advanced AI to deliver smarter, faster, and more accurate customer support.Starting Price: $14.99 per month -
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Kapture CX
Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.Starting Price: $39/month/user -
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Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
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Chatwith
Dumpling Software
Create a support agent trained on your content and back-end data. Let it handle all customer questions, from realtime inventory information to document generation. Boost your customer service and cut your support workload.Starting Price: $19/month -
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IngestAI
IngestAI
Turn your knowledge base into a ChatGPT-like context-aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. Choose your favorite app and create a bot within minutes, with no code, and no technical skills needed. Get precise AI/ChatGPT-generated answers for questions about relevant materials. Free plan up to 3 bots, 1K requests, 10K tokens, 10Mb dataset size. IngestAI enables you to quickly build and deploy ChatGPT-like bots that answer queries based on uploaded knowledge-based (technical documentation, educational program content, company knowledge base, etc). Upload your knowledge base to IngestAI, choose your messaging platform (Slack, Discord, Telegram, etc), and let OpenAI generate accurate and relevant answers about your product. We encourage our new users to fist spend 2 minutes creating their first bot (that's exactly how long it takes) on Telegram.Starting Price: $39 per month -
48
Macha
Macha
Macha ensures that your support teams don't need to "learn a new tool". Our AI just hands off the customer to your support agent on your existing support tool. Don't worry, the hand-off has relevant context. Our team will help you throughout the onboarding process. Right from adding your products and policies, to managing integrations with your other support apps to getting the widget added to your website, we'll be there to guide you throughout. Our team will also observe the performance of the bot and help refine the responses to ensure a significant drop in support tickets for your team. You don't need to move away from your current support and ticketing software.Starting Price: $39 per month -
49
InsertChat
InsertChat
We create the best AI chatbots, with no coding needed. Our top AI models and pre-built agents use your data to deliver accurate answers for any industry, ensuring excellent performance and satisfaction. Quickly set up your AI chatbot on any webpage to support visitors with a simple piece of JavaScript code. Just create your account, get your unique code, add it to your webpage, and your AI chatbot will be ready to help. AI chatbots are great at chatting with your customers first. But don't worry, if they need extra help, our chatbots will hand it over to a real person. This way, every customer feels cared for and gets the help they need. Continuously improves the chatbot’s performance by retraining its models based on new data, ensuring it stays up-to-date and accurate. Access and review all past interactions to better understand customer needs and improve service. Utilize state-of-the-art AI models to provide accurate and contextually relevant responses to user queries.Starting Price: $79 per month -
50
Sutherland Conversational AI
Sutherland
Consumers are also becoming more accepting of new technologies and driving better customer experience now requires a unique approach to customer support. We custom-build our services with a team of dedicated developers. And with over 30 years of experience in customer success management, we can take on the challenge of maintaining your customer experience. Sutherland Conversational AI Solutions are enterprise-grade conversational AI applications that help clients deflect contacts, automate customer self-service interactions and increase support hours for contact centers. It combines user-centered design with AI and over 30 years of customer experience leadership to provide a customized self-service and automation capability that easily integrates with CRM and enterprise systems. Creating a happy customer, while reducing cost, is the prime objective of mortgage servicing automation.