Best IT Service Software in China - Page 4
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Compare the Top IT Service Software in China as of July 2026 - Page 4
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Broadcom Service Desk Manager
Broadcom
Broadcom Service Desk Manager is a modern IT service management solution designed to improve support operations and enhance user experiences across enterprise environments. The platform streamlines issue resolution through collaborative self-service tools, automation capabilities, and real-time analytics. It features the xFlow Analyst Experience, which provides personalized and contextual workspaces to help support teams manage incidents more efficiently. Service Point offers an intuitive self-service portal that allows users to quickly access support resources, services, and knowledge articles without relying heavily on ticket submissions. The solution also includes NLP-driven ticket categorization, workflow automation, mobile accessibility, and integrated change management capabilities supported by a robust CMDB. -
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Alemba Service Manager
Alemba
Alemba Service Manager is a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization. -
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TOPdesk
TOPdesk
It’s up to you how TOPdesk works best for your organization. Whether it’s processing incoming tickets or collaborating with multiple service teams in one tool. From ITSM and CAFM to ESM and more: we’ve got the flexibility & features to fit any organization. Our software helps you help your customers. But TOPdesk is a lot more than just a service management tool. Our people have been helping organizations around the globe improve their service delivery since 1993. We care about your success, and it’s reflected in our customer satisfaction ratings. We’re here for you every step of the way. Streamline your IT support with easy call registration, effective resource planning and dynamic reporting options. Manage all your facilities services with clear overviews, personal to‑do lists and cleverly designed planners. -
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decídalo
Data Assessment Solutions
Whether you are a specialized consulting company or an international IT service provider, decídalo is the SaaS solution for automating your internal processes. Less administrative work, more billable time, higher profitability. The time you spend maintaining CVs, staffing projects, creating bid presentations, or gathering information for customer inquiries cannot be billed. decídalo takes over most of your time-consuming internal tasks, allowing you to use your time more profitably. With decídalo, you increase your sales opportunities through shorter response times, bid-specific CVs, and relevant project references. By linking skills, project requirements, employee capacities, and accounting data, decídalo shows you how to utilize existing skills as profitably as possible. The system identifies looming consultant idle times and helps you find suitable opportunities for new assignments. -
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Apsynet
Apsynet
Publisher of software packages dedicated to the technical and administrative management of the assets of companies for more than 20 years, Apsynet designs, develops and markets an innovative modular offer adapted to all the functional and operational needs of the company. Today, a Service Desk solution must allow the Information Systems Department to respond better and as quickly as possible to the expectations of its customers: the users of the company's Information System. A real showcase of the efficiency of the IT department in its handling of customer requests, it then becomes a “Communication & Marketing” tool that guarantees the image of the service to employees. A Service Desk must be able to take into account the fact that each company has its own operations and uses, by simply adapting. Service centers must therefore have a reliable and efficient tool of optimal quality. -
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Naverisk RMM & PSA
Naverisk
Beautifully simple RMM, Service Desk & PSA software. Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation platform. Naverisk has been empowering MSPs & IT Pros to deliver outstanding IT services for over 10 years. Deliver world class IT services with Naverisk’s powerful remote monitoring and management capabilities. Identify and resolve issues before your users are impacted. Transform the efficiency of your IT services with powerful, yet easy to use, automation. Full support for Windows, Linux, Mac & SNMP devices. It takes a team to deliver great customer service. Naverisk’s service desk is designed specifically for MSPs and IT Pros with powerful automation and collaboration capabilities. Power up your service delivery with modern collaboration features supporting teams working together with integrated device management to quickly resolve IT issues.Starting Price: $110 per month -
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Websoftex Microfinance Software
Websoftex Software Solution Pvt Ltd
Websoftex Microfinance Banking software one of the finest and customized software tool for managing your microfinance banking of any type. Easy Banking is a powerful GUI based application designed to take care of all aspects of your society. Micro finance software includes following features like Branch area, Product management, Collection Officer Management, User Management, Insurance Management, Member registration, Loan processing, Loan Disbursement, Loan recovery, Financial accounting, Fund management for Head Office & Branch. -
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Moveworks
Moveworks
The Moveworks AI platform combines advanced machine learning, conversational-AI and Natural Language Understanding (NLU) with deep integrations into enterprise systems to completely automate the resolution of IT support issues. Our system is pre-trained to understand enterprise language and common IT support issues. So it starts delivering right away and continues to get smarter over time. Moveworks makes getting help at work effortless. And our Intelligence Engine is the deep AI technology that powers our platform. The system transforms hard‑to‑use resources into bite‑sized solutions. -
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N-able MSP Manager
N-able
You’re in this business to make money (and to provide outstanding IT service). Yet, too often, help desk software eats into profits by tying engineers up in overhead. N-able MSP Manager™ breaks this pattern by giving you the ability to capture the critical elements you need without bogging you down in minutia. MSP Manager helps you provide value that keeps your clients. Access all of your customer knowledge from one IT service management system. Make life convenient for your customers with your own brandable customer portal. Keep on top of your business’ health with crystal-clear dashboards and reports. Solve issues fast while onsite with our MSP Manager mobile app. Simplify logistics with easy and quick scheduling. Capture the essentials with quick ticketing that lets you get back to work. Every non-billable moment an engineer spends adding unnecessary details on a ticket costs your business. And over time, those costs can really add up. -
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Protect business service-level agreements with dashboards to monitor service health, troubleshoot alerts and perform root cause analysis. Reduce MTTR with real-time event correlation, automated incident prioritization and integrations with ITSM and orchestration tools. Use advanced analytics like anomaly detection, adaptive thresholding and predictive health scores to monitor KPI data and prevent issues 30 minutes in advance. Monitor performance the way the business operates with pre-built dashboards that track service health and visually correlate services to underlying infrastructure. Use side-by-side displays of multiple services and correlate metrics over time to identify root causes. Predict future incidents using machine learning algorithms and historical service health scores. Use adaptive thresholding and anomaly detection to automatically update rules based on observed and historical behavior, so your alerts never become stale.
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AvenDATA ViewBox
AvenDATA
AvenDATA is one of the leading providers in the field of legacy system archiving and legacy system decommissioning. Our vision is to revolutionize the future of system decommissioning through our ViewBox archive solution. ViewBox is the result of many years of experience in archiving of legacy systems. The aim of any new developments of the ViewBox is to make it as easy and comfortable as possible for the user to search within their legacy data, legacy tables and legacy documents. We work 100% remotely on all our archiving projects. This way, the team ensures to implement the archiving projects on time and every time. The team also facilitates accomplishing the work in a resource-saving manner and that too all over the globe. Undoubtedly, we can always react flexibly to your requirements in terms of resources and project timelines. We host our customers’ data in a certified data center due to the high worldwide demand from our customers. -
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The Thrive Platform
The Thrive Platform
Managing the needs of hundreds or thousands of workers, in the office and outside of it, is a big job for any IT department. But it’s a job that is only getting harder in the face of budget and staff cuts, a rising number of applications needed, and trends such as remote work and bringing your own device. The Thrive Platform, powered by ServiceNow, enables IT, teams, to deliver better service with less time and effort. By making self-service easy and automating frequent manual tasks, like password resets or new hire provisioning, the Thrive Platform transforms how IT is done. The Thrive Platform provides tailored experiences depending on the role, streamlining the day-to-day for IT while making technology self-service second nature for everyone else. Built and managed by a dedicated expert team at Thrive, the Thrive Platform makes life better for everyone with custom workflows and easy-to-follow instructions. -
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Vityl IT & Business Monitoring is not just an IT solution. It is your strategic ally to ensure that your operations run without interruptions. It monitors technical components that support operations within your company and third parties. Does your organization have many disjointed monitoring solutions that stop you from having a unified vision that shows you what really matters? Vityl IT & Business Monitoring allows you to define a service in a few clicks and integrate the information coming from all your technical tools: Infrastructure, Security (SIEM), applications performance, databases, log files, help desk, CRM… anything! Therefore, you have a unique view of the state of your services in a matter of hours or a few days. Vityl IT & Business Monitoring provides a powerful, multi-platform option to replace other expensive and time-consuming monitoring solutions. Vityl IT & Business Monitoring was designed for an easy and fast deployment, that enables you to achieve results faster.
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ATSGOne
ATSG
A complete IT modernization platform that integrates and automates our best-in-class services and best-of-breed solutions. Through our dedication to best practices and best-of-breed, best-in-class technology solutions, ATSGOne empowers positive business outcomes. ATSG has taken our own internal best practices and decades of experience as a managed services provider to create an integrated and automated management platform around world-class people, processes, and technologies. The core of this program is the ATSGOne intelligent IT platform, a comprehensive, integrated suite of IT management applications, tools, business processes, and resources aligned to produce high-quality services, support, and experiences for our customers. The ATSGOne platform provides support for your enterprise IT infrastructure, software, and hardware platforms, providing seamless integration into your enterprise. -
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ServiceNow IT Service Management
ServiceNow
Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform. Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise. Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents. ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise. -
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SymphonyAI Apex
SymphonyAI
AI-powered IT and enterprise workflows. Launch services quickly, boost productivity, and delight users by redefining ITSM/ESM with predictive and generative AI. Streamline processes, reduce complexity, drive collaboration across your enterprise and increase velocity to business. Enhance enterprise productivity by leveraging predictive and generative AI, automation, and low-code and no-code administration. Improve satisfaction by delivering a compelling, omnichannel user experience to your employees, partners, and customers. Resolve service requests up to 50% faster via agile ITSM/ESM capabilities in a centralized, lightweight platform powered by generative and predictive AI. Launch and manage services quickly and accelerate deployments with low-code/no-code capabilities. Eliminate manual processes and automate service needs with scalable solutions for teams of all sizes. -
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Globant Navigate
Globant
Navigate by Globant is a process optimization tool designed to streamline workflows and improve operational efficiency across organizations. It helps businesses automate and optimize complex processes, offering a data-driven approach to analyzing and redesigning workflows. Navigate uses advanced AI and machine learning algorithms to analyze operations, identify bottlenecks, and provide actionable insights for process improvement. The platform is highly customizable, allowing businesses to tailor solutions to their specific needs, whether for supply chain management, customer service, or internal operations. With its user-friendly interface and integration capabilities, Navigate helps companies achieve higher productivity, reduced costs, and enhanced overall performance. Map every single process interaction and understand how your processes behave. -
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SymphonyAI IT Service Management
SymphonyAI
SymphonyAI offers AI-powered IT Service Management (ITSM) that aims to streamline service workflows and boost productivity. The platform integrates a unified service portal that consolidates various IT service needs, providing end-users with easy access to solutions. With self-service options enhanced by AI, users can find answers quickly, reducing the need for direct support. SymphonyAI also features omnichannel support, service automation, and no-code/low-code customization, enabling businesses to deploy new services quickly and efficiently, ultimately improving service quality and user satisfaction. -
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Aranda Service Management
Aranda SOFTWARE
Aranda Service Management is an IT Service Management (ITSM) software designed to enhance organizational productivity by providing automated service experiences. It is aligned with ITIL 4 best practices and offers a user portal and self-service options, enabling clients to register requests, monitor case statuses, and access a centralized knowledge base for 24/7 self-management. Advanced functionalities include a priority matrix, financial management, approval workflows, import/export capabilities, and satisfaction surveys. It integrates artificial intelligence and machine learning to deliver world-class self-service experiences while reducing support costs. It supports multi-project environments, allowing organizations to manage multiple service areas beyond IT without additional infrastructure. -
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Ravenna
Ravenna
Ravenna is a modern, AI-powered ITSM platform built natively in Slack, designed to streamline internal support across IT, HR, finance, and operations. It transforms conversations into actionable support tickets, eliminating the need for separate portals. AI automatically categorizes requests, assigns priority, and routes them to the right team members. With Ravenna, employees can create, search, and share knowledge articles directly within Slack channels, while the system continuously improves existing documentation with new insights. A self-service portal empowers employees to find answers instantly through an AI-powered search and recommendation engine. Custom workflows allow for no-code automation of common IT processes like onboarding and access requests, and approval chains can be set up with automated notifications and reminders. Ravenna also offers SLA management to track and enforce service level agreements with automatic escalations and alerts. -
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Risotto
Risotto
Risotto is an AI-powered IT help desk platform designed to automate and streamline IT service management directly within Slack. It enables businesses to reduce IT workload, improve service efficiency, and maintain compliance in one seamless Slack-native solution. Risotto integrates with existing tools like Slack, Jira, and Okta to eliminate slow, manual IT and HR support requests. It monitors incoming software access requests and automatically resolves tickets. For those it can't resolve, it expedites to a team member with helpful details. Risotto can also help a user solve issues it has learned from threads previously encountered, walking them through step-by-step. IT and HR teams can then focus on higher-value work. Risotto provides a better, faster, and more secure support experience to everyone in companies of all sizes. -
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Ivanti Neurons for ITSM
Ivanti
Ivanti Neurons for IT Service Management (ITSM) helps transform IT help desks and support teams into strategic business enablers, delivering enterprise-grade, end-to-end service management across the full service delivery lifecycle, from initial request capture through to resolution. Built on industry-validated PinkVerify® best practices covering 14 ITIL processes. A no-code workflow engine lets service owners and business managers design, adapt, and automate processes without developer involvement, eliminating costly manual tasks and reducing escalations. AI-powered chatbots provide 24/7 self-service ticket creation, status updates, and knowledge base access, reducing service desk load automatically. The modular architecture means organizations deploy only what they need today and scale into more advanced capabilities as requirements evolve, whether that's a straightforward help desk or a fully mature ITIL environment. -
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CloudCover CoverIT
CloudCover
CoverIT is a modular, API‑driven IT lifecycle management platform designed to integrate seamlessly with your existing software and vendor portals. It offers three core applications; ContractHub for centralized tracking of OEM and TPM contracts and assets with automated renewal reminders; ServiceHub for real‑time ticket management, live messaging updates, and end‑to‑end work order workflows; and QuoteHub for faster, more accurate quote generation, with optional white‑labeling to extend your brand across all interfaces. All modules share enterprise‑grade features including single sign‑on, user customization, multi‑tenancy, cross‑application integration, standalone deployment, and comprehensive REST APIs. CoverIT eliminates spreadsheet chaos by providing a single pane of glass view into contract lifecycles, ticket SLAs, and quoting status while enabling custom asset detail tracking, sourcing resource allocation, and secure OEM Smart Net status reconciliation. -
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CommandLink ITSM
CommandLink
CommandLink ITSM is a unified IT service-management platform built to bring together network, security, voice, and asset management into a single system. It enables organizations to manage SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network switches, IP phones, installs, trouble tickets, invoices, and overall network performance across global operations. The system consolidates services such as service requests, incident management, asset tracking, contract management, and ticket workflows into a cohesive environment. Embedded workflows and automation help streamline tasks like incident auto-assignment, SLA notifications, off-boarding/on-boarding, asset lifecycle triggers, and preventive maintenance. The platform further integrates a dedicated support model with direct access to Tier-3 engineers who know your environment, enabling faster resolutions, fewer escalations, and higher uptime. -
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WinOps Cloud
We Win Limited
WinOps Cloud is an AI-driven enterprise operations platform designed to digitally transform and unify IT, HR, and business workflows within a single automated ecosystem, enabling organizations to streamline operations, reduce manual workload, and gain real-time visibility across departments. It functions as a comprehensive operations suite composed of specialized AI agents such as WinFlow for IT service automation, WinHRMS for people operations, and WinERP for business process automation, each addressing different operational layers while remaining fully integrated. It replaces fragmented systems and reactive processes with intelligent automation that can detect issues, manage workflows, and enforce service-level agreements, allowing organizations to move toward predictive and proactive operations. WinOps Cloud centralizes requests, data, and processes into one unified environment, connecting teams and systems while automating repetitive tasks, decision-making workflows, etc. -
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SuperIT
SuperIT
SuperIT is an AI-powered IT support agent platform built for IT teams and managed service providers that want to resolve real service desk issues autonomously. The platform uses its own RMM agent, cloud integrations, a live digital twin, and learned support skills to understand each environment and take safe action. SuperIT can diagnose incidents, resolve routine service requests, follow up with end users, document tickets, and write updates back into PSA systems. It integrates with common IT tools across PSA, RMM, security, identity, backup, cloud, endpoint, and networking categories. Safety features include permission inheritance, allowlists, blocklists, approval workflows, isolated tenants, audit logs, encryption, and conservative rollout controls. SuperIT helps IT teams reduce ticket volume, improve service consistency, support users 24/7, and scale without adding headcount.Starting Price: $595/month -
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IFS Field Service Management (FSM) is a best-in-class field service solution for enterprises. IFS FSM provides a comprehensive set of functions for optimizing resources along the service lifecycle. These include contact center, contract and warranty management, knowledge and project management, planning and scheduling optimization, mobile functionality, customer and partner portals, billing, service parts inventory, and returns and repairs processing.
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EBC Group
EBC Group
We’ve been recognized at a number of IT industry awards, including Managed Service Provider of the Year and Cloud Project of the Year. Our partnerships with leading global IT innovators and manufacturers means we provide state-of-the-art solutions at cost-effective prices. There is an ideal technology solution for your business, whatever your objectives. From a full-scale digital transformation project to simply saving money on your current IT setup. Managing all of your different technology services through different suppliers is complicated, time-consuming and expensive. There is always something that needs prioritizing, whether its a user’s systems not working properly or a new security patch that needs updating. and when something breaks it means less time and budget for other projects. -
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Optsy
Optsy
Save time, money and your sanity with easy-to-use tools that take the hassle out of everyday FSM tasks in the office and on the go, so you generate more revenue with less effort. Optsy’s customizable field service management software streamlines your business’s workflow. With it, your office and field staff can create and update schedules in real time, perform accounting-related tasks, and create custom reports according to your business’s specific requirements — all within one program. Cloud and self-hosted options, so you can manage your data the way you want. Free onboarding assistance from an Optsy expert, so your new software gets set up correctly and is fully optimized for your business, right from the beginning. -
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Specops Secure Service Desk
Specops Software
Password reset tickets at the service desk are a great vulnerability for hackers to exploit. In the absence of a self-service password reset solution to direct users to, it is up to the service desk agent to verify that the caller is the owner of the account, before issuing a new password. Secure Service Desk is a tool that enables organizations to enforce secure user verification at the service desk. Use the tool to reduce your social engineering vulnerability, and support your greater IT security infrastructure. User verification at the service desk often relies on static data in Active Directory. Security questions like “What’s your employee ID” are common, and can easily be sourced by cybercriminals in a targeted social engineering attack. With Secure Service Desk you can verify the accounts of users with existing data in Active Directory that can go beyond knowledge-based authentication.
