Audience
IT teams and anyone seeking a solution to manage their security operations
About Specops Secure Service Desk
Password reset tickets at the service desk are a great vulnerability for hackers to exploit. In the absence of a self-service password reset solution to direct users to, it is up to the service desk agent to verify that the caller is the owner of the account, before issuing a new password. Secure Service Desk is a tool that enables organizations to enforce secure user verification at the service desk. Use the tool to reduce your social engineering vulnerability, and support your greater IT security infrastructure. User verification at the service desk often relies on static data in Active Directory. Security questions like “What’s your employee ID” are common, and can easily be sourced by cybercriminals in a targeted social engineering attack. With Secure Service Desk you can verify the accounts of users with existing data in Active Directory that can go beyond knowledge-based authentication.
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Integrations
No integrations listed.
Company Information
Specops Software
Founded: 2001
Sweden
specopssoft.com/support/en/secure-service-desk/overview.htm
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Specops Secure Service Desk Frequently Asked Questions
Specops Secure Service Desk Product Features
IT Service
IT Asset Management
Supported
Self Service Portal
Supported
Contract Management
Not Supported
Incident Management
Not Supported
Knowledge Management
Not Supported
Release Management
Not Supported
Service Catalog
Not Supported
Service Reporting
Not Supported
Ticket Management
Not Supported
