FastPass SSPR

FastPass SSPR

FastPassCorp
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About

FastPass enhances user protection against identity theft. The combination of FastPass SSPR and FastPass IVM, integrated into FastPass Suite, boosts productivity for end-users and help desk support, simultaneously safeguarding against social engineering attacks on the service desk. Preventing password theft from the help desk necessitates a secure IT workflow. FastPass IVM, available as a cloud or on-premises offering and certified by ServiceNow and others, enables dynamic and contextual verification. Tailored to individual user groups based on security policies, this solution incorporates information about the user's device usage and multi-factor authentication (MFAs), creating a robust defense against hackers. FastPass SSPR provides an advanced self-service solution for password resets and unlocks. It seamlessly supports passwords from AD, Entra, SAP, IBM, Oracle, LDAP, and other systems. All types of MFA and manager approval for verification.

About

Password reset tickets at the service desk are a great vulnerability for hackers to exploit. In the absence of a self-service password reset solution to direct users to, it is up to the service desk agent to verify that the caller is the owner of the account, before issuing a new password. Secure Service Desk is a tool that enables organizations to enforce secure user verification at the service desk. Use the tool to reduce your social engineering vulnerability, and support your greater IT security infrastructure. User verification at the service desk often relies on static data in Active Directory. Security questions like “What’s your employee ID” are common, and can easily be sourced by cybercriminals in a targeted social engineering attack. With Secure Service Desk you can verify the accounts of users with existing data in Active Directory that can go beyond knowledge-based authentication.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations from 500 users to more than 100,000 users with strong security demands

Audience

IT teams and anyone seeking a solution to manage their security operations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$0.20/user/month
Pricing depends on number of users, password types and operational environment
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 4.3 / 5
features 5.0 / 5
design 4.3 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • We have found that the solution is indeed a matured solution, we have implemented 3 before, now it finally works. It is not easy to get an SSPR solution working as it requires the service desk, the application owners and the users them selves to all work on it
  • Nearly all users are enrolled. Very flexible configuration options. Advanced authentication. Very robust operation. Many languages.
  • The Identity Verification Manager in the product is awesome. It integrates to our Service Desk tool, lets us have different proofing factors for different user groups in both the SSPR part and the Help Desk part.

Cons

  • Well the fact that it does require the organization to work with it does it larger to implement, however our older attempts failed so I guess it proves that these guys are actually right. Unable to handle account in AS400 that did not have an AD account.
  • Time to individually adapt design to our needs have taken longer time than we expect.
  • You need to enforce the SSPR solution to make sure users get it. But if you do it really works great. Follow their advice.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

FastPassCorp
Founded: 2002
Denmark
www.fastpasscorp.com

Company Information

Specops Software
Founded: 2001
Sweden
specopssoft.com/support/en/secure-service-desk/overview.htm

Alternatives

Alternatives

FastPass SSPR

FastPass SSPR

FastPassCorp
AdminGloves SSPR

AdminGloves SSPR

AdminGloves Private Limited
Shift Left

Shift Left

Recast Software
FastPass IVM

FastPass IVM

FastPassCorp
FastPass Sync

FastPass Sync

FastPassCorp
FAST-PASS

FAST-PASS

SISCO - Security Identification Systems Corporation

Categories

Categories

IT Service Supported
Service Desk Supported

Password Management Features

Credential Management Not Supported
Multifactor Authentication Supported
Password Generator Supported
Password Reset Supported
Password Synchronization Supported
Single Sign On Not Supported
User Management Not Supported

Self-Service Password Reset (SSPR) Features

Access Control Supported
Alerts / Notifications Supported
Application Security Not Supported
Compliance Management Supported
Credential Management Not Supported
Employee Directory Not Supported
Group Passwords Not Supported
Password Database Not Supported
Password Management Not Supported
Reminders Supported
Reporting / Analytics Supported
Single Sign On Not Supported
Two-Factor Authentication (2FA) Supported

IT Service Features

Contract Management Not Supported
Incident Management Not Supported
IT Asset Management Supported
Knowledge Management Not Supported
Release Management Not Supported
Self Service Portal Supported
Service Catalog Not Supported
Service Reporting Not Supported
Ticket Management Not Supported

Integrations

Active Directory Supported
FastPass IVM Supported
IBM Cloud Supported
LDAP Supported
Microsoft Entra ID Supported
Oracle Cloud Infrastructure Supported
SAP Cloud Platform Supported

Integrations

Active Directory Not Supported
FastPass IVM Not Supported
IBM Cloud Not Supported
LDAP Not Supported
Microsoft Entra ID Not Supported
Oracle Cloud Infrastructure Not Supported
SAP Cloud Platform Not Supported
Claim FastPass SSPR and update features and information
Claim FastPass SSPR and update features and information
Claim Specops Secure Service Desk and update features and information
Claim Specops Secure Service Desk and update features and information