ServiceNow Problem Management
ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.
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ServiceNow Cloud Observability
ServiceNow Cloud Observability is a solution that provides real-time monitoring and visibility into cloud infrastructure, applications, and services. It enables organizations to proactively identify and resolve performance issues by integrating data from various cloud environments into a unified dashboard. With advanced analytics and alerting capabilities, ServiceNow Cloud Observability helps IT and DevOps teams detect anomalies, troubleshoot problems, and ensure optimal system performance. The platform also supports automation and AI-driven insights, allowing teams to respond quickly to incidents and prevent potential disruptions. Overall, it improves operational efficiency and ensures a seamless user experience across cloud environments.
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Virima
Virima gives IT teams trusted runtime truth for agentic IT: a live, accurate record of what exists, how it connects, and what a change will affect, so people and AI agents can act safely.
Agentless scanning and an optional agent for Windows, macOS, and Linux inventory hardware and software across on-premises, cloud, and remote environments. Results feed a native CMDB that stays current on its own, with health scoring and conflict resolution.
ViVID™ Service Mapping turns CMDB relationships into dynamic maps with live overlays for open incidents, pending changes, and vulnerabilities, so teams can trace root cause and assess change impact before they act.
Virima integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix.
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PagerDuty
PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time.
Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. PagerDuty's ecosystem of over 350+ integrations, including Slack, Zoom, ServiceNow, AWS, Microsoft Teams, Salesforce, and more, enable teams to centralize their technology stack, get a holistic view of their operations, and optimize processes within their toolsets.
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