Audience

Teams looking to restore services quickly

About ServiceNow Problem Management

ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.

Integrations

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Company Information

ServiceNow
Founded: 2004
United States
www.servicenow.com/products/problem-management.html

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

ServiceNow Problem Management Frequently Asked Questions

Q: What kinds of users and organization types does ServiceNow Problem Management work with?
Q: What languages does ServiceNow Problem Management support in their product?
Q: What kind of support options does ServiceNow Problem Management offer?
Q: What other applications or services does ServiceNow Problem Management integrate with?
Q: What type of training does ServiceNow Problem Management provide?

ServiceNow Problem Management Product Features

IT Management

Remote Access
Event Logs
Software Inventory
Patch Management
License Management
IT Budgeting
Hardware Inventory
Capacity Monitoring
Scheduling
Compliance Management
User Activity Monitoring