Audience
Teams looking to restore services quickly
About ServiceNow Problem Management
ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.
Other Popular Alternatives & Related Software
ServiceNow Cloud Observability
ServiceNow Cloud Observability is a solution that provides real-time monitoring and visibility into cloud infrastructure, applications, and services. It enables organizations to proactively identify and resolve performance issues by integrating data from various cloud environments into a unified dashboard. With advanced analytics and alerting capabilities, ServiceNow Cloud Observability helps IT and DevOps teams detect anomalies, troubleshoot problems, and ensure optimal system performance. The platform also supports automation and AI-driven insights, allowing teams to respond quickly to incidents and prevent potential disruptions. Overall, it improves operational efficiency and ensures a seamless user experience across cloud environments.
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Shift Left
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work.
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BigPanda
Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages faster. BigPanda automates and streamlines the incident response lifecycle across incident triage, ticketing, notifications, and war room creation. Accelerate remediation by integrating BigPanda with enterprise runbook automation tools. Applications and cloud services are the lifeblood of every company. When there’s an outage, everyone is impacted. BigPanda cements AIOps market leadership with $190M in funding, $1.2B valuation.
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Elementum
Track deductions, identify root causes, collaborate with partners, and hold everyone more accountable. Supply chain exceptions are inevitable. Wasting endless resources on them is not. Enable your team to work seamlessly with carriers and suppliers to find and close gaps. Track Key Issues & Value at Risk Analyze Root Causes & Resolutions Collaborate with Suppliers & Partners. Direct Actions to Resolve Incidents Assign to Internal or External Users Set Due Dates & Get Reminders. Elementum is the company behind the first cloud-native supply chain automation platform. In an age where instant gratification is the new norm and customer expectations are continuing to grow exponentially, successful operations need to adapt faster than ever to unplanned exceptions. Elementum’s platform centralizes information and communication to drive rapid resolution of incidents, enable cross-ecosystem execution, and ensure products are available at the right time, place, quantity, and cost.
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Integrations
Company Information
ServiceNow
Founded: 2004
United States
www.servicenow.com/products/problem-management.html
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