Alternatives to ServiceNow Problem Management
Compare ServiceNow Problem Management alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to ServiceNow Problem Management in 2026. Compare features, ratings, user reviews, pricing, and more from ServiceNow Problem Management competitors and alternatives in order to make an informed decision for your business.
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Elementum
Elementum
Track deductions, identify root causes, collaborate with partners, and hold everyone more accountable. Supply chain exceptions are inevitable. Wasting endless resources on them is not. Enable your team to work seamlessly with carriers and suppliers to find and close gaps. Track Key Issues & Value at Risk Analyze Root Causes & Resolutions Collaborate with Suppliers & Partners. Direct Actions to Resolve Incidents Assign to Internal or External Users Set Due Dates & Get Reminders. Elementum is the company behind the first cloud-native supply chain automation platform. In an age where instant gratification is the new norm and customer expectations are continuing to grow exponentially, successful operations need to adapt faster than ever to unplanned exceptions. Elementum’s platform centralizes information and communication to drive rapid resolution of incidents, enable cross-ecosystem execution, and ensure products are available at the right time, place, quantity, and cost. -
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Mint Service Desk
OPGK Software
Mint Service Desk is a comprehensive and user-friendly software solution designed to streamline and enhance the management of IT service operations within organizations. It serves as a central hub for all IT-related requests, incidents, and changes, enabling efficient communication and collaboration between IT teams and end-users. With Mint Service Desk, organizations can effortlessly track, prioritize, and resolve IT issues, ensuring minimal disruption to daily operations. The platform offers a range of powerful features, including ticket management, self-service portals, knowledge bases, asset management, and reporting capabilities. In addition to its core features, Mint Service Desk also excels in complaint management, offering robust functionality to address and resolve customer complaints efficiently. The platform understands the significance of handling complaints promptly and effectively to maintain high levels of customer satisfaction.Starting Price: $5/month/agent -
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BigPanda
BigPanda
Aggregate data from all observability, monitoring, change and topology tools. BigPanda’s Open Box Machine Learning will correlate the data into a small number of actionable insights so incidents are detected in real-time, as they form, before they escalate into outages. Accelerate incident and outage resolution by automatically identifying the probable root cause of problems. BigPanda identifies both root cause changes and infrastructure-related root causes. Resolve incidents and outages faster. BigPanda automates and streamlines the incident response lifecycle across incident triage, ticketing, notifications, and war room creation. Accelerate remediation by integrating BigPanda with enterprise runbook automation tools. Applications and cloud services are the lifeblood of every company. When there’s an outage, everyone is impacted. BigPanda cements AIOps market leadership with $190M in funding, $1.2B valuation. -
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ServiceNow Cloud Observability
ServiceNow
ServiceNow Cloud Observability is a solution that provides real-time monitoring and visibility into cloud infrastructure, applications, and services. It enables organizations to proactively identify and resolve performance issues by integrating data from various cloud environments into a unified dashboard. With advanced analytics and alerting capabilities, ServiceNow Cloud Observability helps IT and DevOps teams detect anomalies, troubleshoot problems, and ensure optimal system performance. The platform also supports automation and AI-driven insights, allowing teams to respond quickly to incidents and prevent potential disruptions. Overall, it improves operational efficiency and ensures a seamless user experience across cloud environments.Starting Price: $275 per month -
5
Shift Left
Recast Software
Shift incident resolution earlier in the support cycle with Shift Left. Enable L1, L2, and field support techs to better view and act on common user and device support issues without leaving the ServiceNow incident form. Significantly increase first-call resolution by removing the need for privileged access to multiple disparate systems, such as Active Directory, Microsoft Configuration Manager, LAPS, MBAM, and more. Instead of escalating issues beyond the support desk, Shift Left gives your help desk team the capability to reset user passwords, unlock accounts, view logged-in devices, and many more actions. Diagnose and resolve significantly more tickets on the first call, without leaving the incident form in ServiceNow. See troubleshooting steps already completed for an incident, saving time on duplicate work. -
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NeuBird
NeuBird
NeuBird’s flagship product, Hawkeye (Agentic AI SRE), is an AI-powered Site Reliability Engineering platform that transforms IT operations by continuously monitoring telemetry from across your observability stack, logs, metrics, traces, alerts, and incident tickets, to detect issues, analyze root causes, and propose or automate practical remediation in real time without requiring manual investigation. Built for enterprise-grade environments, Hawkeye integrates securely with existing monitoring and incident management tools (such as DataDog, Splunk, PagerDuty, Prometheus, ServiceNow, AWS CloudWatch, Azure Monitor, and more), correlates signals across disparate sources, and reasons contextually like a human engineer to surface actionable insights and reduce mean time to resolution (MTTR) by up to ~90%. It is always-on and can be deployed as SaaS or in a customer’s VPC with enterprise security controls, providing autonomous incident response, pattern recognition, etc. -
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NetkaQuartz Service Desk X
Netka System
NetkaQuartz Service Desk X delivers a full spectrum of IT Service Management capabilities. At its core, the platform provides robust incident management, enabling users to quickly log, categorize, and resolve issues, minimizing downtime. Complementing this is a comprehensive change management module, which facilitates controlled and auditable alterations to the IT infrastructure, reducing risks and ensuring smooth transitions. The integrated problem management feature allows for in-depth root cause analysis, preventing recurring incidents and improving overall service stability. Furthermore, NSDX offers a powerful IT asset management system, providing a centralized repository for tracking and managing hardware and software assets throughout their lifecycle. A user-friendly service desk portal serves as a single point of contact for all IT support requests, enhancing the user experience.Starting Price: $1,300/year/5 agents -
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AvailabilityGuard
Continuity
The goal of assuring resilience is becoming ever-more complex and difficult. For an enterprise to gain control over the resilience of its IT environment calls for automation and deep knowledge. AvailabilityGuard gives IT teams visibility into their environment and gives DevOps teams a tool for validating resilience on the go. AvailabilityGuard proactively identifies misconfigurations, single points of failure and other errors, and provides a detailed protocol for repair before faults can cause disruptions to service or outages. Prevent IT outages & data-loss incidents before they impact business. Achieve higher IT operational stability and configuration quality. Support CI/CD processes with automatic resilience validation. Verify and measure resiliency KPIs; improve operations. Achieve higher IT operational stability and configuration quality. Prevent IT outages & data-loss incidents before they impact business. -
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Synergy
Unframe
Synergy is an AI-native command center for enterprise IT operations that unifies siloed monitoring, ticketing, logging, and documentation into a single pane of glass. It continuously correlates signals across tools like Splunk, New Relic, Jira, ServiceNow, and Confluence to turn alert storms into clear, prioritized insights. Synergy’s Smart Incident Workflows automate routine tasks, suggest next steps, flag ownership gaps, and accelerate resolution to cut mean time to detection and repair. Its proactive monitoring detects risks before traditional alerts trigger, flags error spikes and missed escalations, recognizes emerging patterns, and answers investigative queries in natural language. Built-in root cause analysis traces incidents end-to-end across time, logs, metrics, tickets, and post-mortems, links to similar events for instant context, and generates concise summaries. -
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Meet production deadlines and revenue goals with fewer unplanned disruptions. Status dashboards and automatic alerts notify operations staff and managers of impending failure so you have time to identify issues and fix them – before they turn into costly problems. Move toward predictive and prescriptive maintenance strategies to address known sources of failure and performance degradation without driving up costs. Avoid costly just-in-case preventive part replacements by identifying leading indicators of breakdowns. Quickly and accurately identify root causes using advanced analytics, data mining and data visualization to detect hidden patterns in the data. Troubleshoot performance issues faster and more effectively – and understand why they happened so you can take corrective action quickly.
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Perspectium
Idera
Perspectium provide intelligent data integration and synchronization tools helping ServiceNow customers make better use of their data. Automatically extract huge volumes of data and extend ServiceNow workflows into third-party applications and other ServiceNow instances. And the best part? There's no noticeable impact to ServiceNow performance. -
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Rootly
Rootly
Rootly is an AI-native incident management platform built to help modern teams prevent and resolve incidents faster. It streamlines on-call scheduling, incident response, retrospectives, and status updates through intelligent automation and deep integrations with Slack, Teams, Jira, and Zoom. Powered by Rootly AI, the system automates root cause analysis, provides suggested fixes, and compiles incident data into clear summaries for faster recovery. Teams can manage incidents directly within their communication tools, reducing context switching and human error. With automated retrospectives and actionable insights, Rootly enables continuous improvement and reliability across engineering organizations. Trusted by global brands like Figma, Canva, Nvidia, and Webflow, it helps companies maintain uptime, minimize disruption, and create a culture of proactive resilience. -
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Chkk
Chkk
Prioritize your top business-critical risks with clear and actionable insights. Continuously harden your Kubernetes availability. Learn from others and avoid repeating their mistakes. Eliminate risks before they cause incidents. Stay up to date with visibility across all your infrastructure layers. Catalog containers, clusters, add-ons, and dependencies. Consolidate insights across clouds, on-prem, and more. Get alerted about all EOL and incompatible versions. Never use spreadsheets or custom scripts again. Chkk’s mission is to enable developers to proactively prevent incidents from happening by learning from others and not repeating known mistakes. Chkk's collective learning technology mines and curates known errors, failures, and disruptions that the Kubernetes community (comprising users/operators, cloud providers, and vendors) has encountered, ensuring that past mistakes are not repeated. -
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AWS DevOps Agent
Amazon
AWS DevOps Agent is a software from Amazon Web Services (AWS) designed to act as an autonomous, always-on operations engineer that resolves and proactively prevents incidents across your infrastructure, applications, and deployments. It automatically learns your application resources and their relationships, including infrastructure, code repositories, deployment pipelines, observability tools, and telemetry, then uses that knowledge to correlate logs, metrics, traces, deployment data, and recent code changes. When an alert, error spike, or support ticket arises, DevOps Agent immediately begins automated investigation; it triages incidents 24/7, runs root-cause analysis, and proposes detailed mitigation plans which can be automatically routed through team workflows (e.g., via Slack, ServiceNow, PagerDuty) or directly create support cases with AWS. -
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ServiceNow IT Operations Management
ServiceNow
Predict issues, reduce user impact, and automate resolutions with AIOps. Move away from reactive IT operations with insights and automation. Identify anomalies and solve issues before they occur with cross-team automation workflows. Deliver proactive digital operations with AIOps. Stop chasing false positives and identify anomalies with less guesswork. Collect and analyze telemetry data for enhanced visibility and reduced noise. Find the root cause of incidents and share actionable insights across teams. Reduce outages by taking action based on guided recommendations. Shorten recovery times by rapidly implementing solutions based on insights. Simplify repetitive tasks with pre-built playbooks and knowledge base resources. Create a performance-driven culture across teams. Give DevOps and Site Reliability Engineers (SREs) visibility into microservices to improve observability and speed up incident response. Go beyond IT operations to manage the entire digital lifecycle. -
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Gisual
Gisual
Gisual provides outage intelligence for telecoms and service providers. No more manually diagnosing and correlating commercial power outages with complaining customers or off-network issues with down circuits. Subscribe to Gisual’s outage intelligence to receive proactive notifications when 3rd party outages are affecting your equipment and customers. Diagnose and correlate outages in seconds. Stop digging for intel to diagnose root cause analysis. Get situational awareness in seconds. View any 3rd party outages on a universal map or integrate our outage feed with your current systems. Connect directly with the partners and NOCs that you rely on. Access real-time outage intelligence with continuous updates including restoration times, location of outage, root cause, impacted area and exact customers affected. Get Gisual's data into your organization simply and easily. Our average integration takes 1 hour.Starting Price: $75 per user per month -
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Broadcom WatchTower Platform
Broadcom
Enhancing business performance by simplifying the identification and resolution of high-priority incidents. The WatchTower Platform is an observability solution that simplifies incident resolution in mainframe environments by integrating and correlating events, data flows, and metrics across IT silos. It offers a unified, user-friendly experience for operations teams to streamline workflows. Built on familiar AIOps solutions, WatchTower detects potential issues early, facilitating proactive avoidance. It also uses OpenTelemetry to stream mainframe data and insights to observability tools, enabling enterprise SREs to identify bottlenecks and enhance operational efficiency. WatchTower augments alerts with pertinent context, eliminating the need for multiple tool logins to collect critical information. WatchTower workflows expedite problem identification, investigation, and incident resolution, and simplify problem handover and escalation. -
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ServiceNow Integrated Risk Management
ServiceNow
ServiceNow Integrated Risk Management allows you to manage risk and compliance enterprise-wide through change and disruption created by evolving global regulations including privacy and ESG, human error, cyberattacks, digital transformation, and more. By seamlessly embedding risk management and compliance into your daily workflows and familiar user experiences you can enable a common language to improve risk-informed decisions, reduce costs, gain real-time visibility into risk, and effectively communicate with stakeholders at all levels. Only ServiceNow can connect the business, security, and IT with an integrated risk framework that transforms manual, siloed, and unfamiliar processes into a user-friendly, unified program built on a single platform. -
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TURNOVER Helpdesk
SoftLanding Systems
The effective management of software problems and incidents can have a direct impact on how well applications are maintained over their life span. A solution that works in tandem with your corporate change management processes will provide many benefits, such as ease of control, seamless workflow, and audit compliance. TURNOVER® Helpdesk ensures effective end-to-end incident tracking and reporting. The system optimizes technical support efficiency by combining a full-service IT helpdesk with mobile-friendly browser-based end user self-service. End users get a fast and easy way to find answers to their own technical questions, enter requests, track the progress of their issues, all while on the move. Meanwhile, your IT staff can invest their time in more challenging and higher priority issues. End users get a fast and easy way to find answers to their own technical questions, enter requests, track the progress of their issues, all while on the move. -
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DotWalk
DotWalk
Reduce time to upgrade ServiceNow by 50%. DotWalk’s AI powered solutions do the work that humans shouldn't. No other company solves the problem of time-consuming ServiceNow upgrade testing like DotWalk. Founded by ServiceNow leaders and Automated Testing Framework (ATF) experts, DotWalk is on a mission to make complicated upgrades a thing of the past. DotWalk provides the only AI-powered solutions that run natively in ServiceNow to do the work that humans shouldn’t so that you can focus on what matters most to your business. With decades of experience as leaders in the ServiceNow ecosystem, the DotWalk team partners with enterprise organizations to simplify tedious, time-consuming upgrades, reducing cost, and freeing up time to focus on more business-critical initiatives. Companies deploying ServiceNow are adopting automated testing to improve how they test their ServiceNow upgrades and update sets. -
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DisruptOps
FireMon
DisruptOps is a cloud security operations platform that monitors, alerts and responds to security risk in real-time across your public cloud infrastructure. DisruptOps breaks down barriers between development, security & operations teams, enabling everyone to become an active defender of your cloud infrastructure, working from your existing tools. DisruptOps delivers critical issues directly to the right responders inside the tools you already use, like Slack, Teams & Jira, enabling everyone to be an active defender, even when it’s not their full-time job. DisruptOps brings security operations into your DevOps workflow, empowering your teams to find & fix issues before they become incidents. Immediate visibility into your risks and threats, critical issues routed to the right responders, security context and expert guidance to remediate issues. Insights to plan & track your risk reduction and playbooks with pre-built response actions that save time. -
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Nova SensAI
EXFO
Instantly detect and automatically predict subscriber-impacting outages and impairments, most of which currently go unnoticed. Reveals event impact, origin, and root cause to prioritize and accelerate fault resolution and proactively optimize user experience. Dynamically predicts and detects outages and impairments in mobile and fixed, physical and virtual networks. Classifies, correlates and groups abnormal events affecting network performance and user experience. Isolates fault location and diagnoses root cause to drive efficient, coordinated, prescriptive action. Ingests and interprets data from multiple source systems to collapse siloes and extract integrated insight. Optimize latency, network utilization and service delivery with end-to-end, multi-layer anomaly detection and correlated analytics. Detect and troubleshoot transient degradations and periodic issues affecting performance to offer a differentiated experience. -
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Radiant Security
Radiant Security
Sets up in minutes and works day one to boost analyst productivity, detect real incidents, and enable rapid response. Radiant’s AI-powered SOC co-pilot streamlines and automates tedious tasks in the SOC to boost analyst productivity, uncover real attacks through investigation, and enable analysts to respond more rapidly. Automatically inspect all elements of suspicious alerts using AI, then dynamically selects & performs dozens to hundreds of tests to determine if an alert is malicious. Analyze all malicious alerts to understand detected issues’ root causes and complete incident scope with all affected users, machines, applications, and more. Stitch together data sources like email, endpoint, network, and identity to follow attacks wherever they go, so nothing gets missed. Radiant dynamically builds a response plan for analysts based on the specific containment and remediation needs of the security issues uncovered during incident impact analysis. -
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NetSupport ServiceDesk
NetSupport
Technology plays a vital part in any organization’s success and at the heart of any reliable and effective IT environment is the help desk. In addition to supporting users’ daily IT issues, the helpdesk will also highlight recurring IT problems; enabling organizations to identify and fix the root cause and ensure a productive working environment. Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organize, manage, and answer the toughest support challenges. Its fully customizable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It supplies a wealth of management reports as well as provides a customer-friendly self-service portal, all the tools needed to help technicians deliver support effectively. Solutions database enables customers to search for an answer before they log an incident. -
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MIVU
Splitpoint Solutions
MIVU’s network monitoring services provide real-time statistical data for performance issues that result in comprehensive and continuous functioning and reliability of your network. On that basis, by offering extended insight into Bandwidth consumption rate, traffic and device status, MIVU enables IT teams to quickly diagnose sources of potential concern that may cause significant disruptions while at the same time facilitating fast remedial action. It also helps to increase the reliability of the system, because most problems are solved in advance, as are issues with the distribution of resources, and increases the level of protection of the network. The effective monitoring tools of MIVU help organizations control potential performance bottlenecks for maintaining the continuous and efficient business processes. -
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WashUp
WashUp
WashUp is an all-in-one operations and management platform built specifically for car wash businesses to drive consistency, minimize downtime, and boost customer retention through real-time visibility and automation. It lets operators customize their unique setups with “My Wash” to organize equipment, layouts, and routines, create and assign repeatable task checklists, conduct structured inspections with automated alerts, track preventative maintenance with schedules and history, and log and manage incidents like vehicle damage claims. Personalized dashboards surface attention items across locations so managers can monitor performance and issues remotely, while automated notifications ensure the right people are alerted when equipment needs servicing, tasks are due, or problems arise. The system integrates preventive and predictive maintenance to reduce unexpected breakdowns, reinforces team accountability, and centralizes workflows using templates and guided tutorials.Starting Price: $89 per month -
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ServiceNow Digital End-User Experience
ServiceNow
Measure and continuously improve the technology experience for your employees. Make it simple for them to self-solve issues and engage with IT when extra support is needed. Use the information collected from your end users’ apps and devices alongside the breadth of data already available in ServiceNow. Digital End-user Experience runs on the Now Platform®, a single system of action for the enterprise. Connect your employees seamlessly to self-service tools so they can quickly identify, diagnose, and resolve many IT issues. Simplify their communications with IT. Now Platform® is the single cloud application platform all ServiceNow products run on. Automate, simplify, and connect work across the enterprise to move your business forward. -
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Skyfall.ai
Skyfall.ai
Skyfall is an AI-driven platform that automates IT operations by deploying thousands of specialized agents to handle tasks traditionally managed by human teams. These agents, including IT Asset Management (ITAM), IT Operations Management (ITOM), and IT Service Management (ITSM) agents, perform complex IT functions with precision and speed. Skyfall's system offers automated software license optimization by integrating with software providers, analyzing usage data, identifying underutilized licenses, and creating optimization plans. It also provides automated server storage optimization through disk space alerts, data analysis, cleanup planning, script execution, and post-cleanup monitoring. Additionally, Skyfall proactively identifies and resolves recurring issues by detecting problems, aggregating incident data, creating problem records, identifying root causes, and executing fixes. -
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BMC HelixGPT
BMC Software
BMC HelixGPT is an enterprise-grade generative and agentic AI platform designed to transform IT service and operations management. It deploys autonomous AI agents that help users resolve issues, fulfill requests, and access knowledge instantly through contextual, conversational automation. The platform enhances IT teams’ capabilities with intelligent change risk analysis, vulnerability evaluation, and proactive incident clustering to surface emerging problems in real time. By automating repetitive tasks and accelerating root cause analysis, HelixGPT significantly reduces toil and speeds up incident resolution. Enterprises can deploy it on-premises or in their preferred cloud environment while leveraging existing agreements with leading LLM providers like OpenAI, Microsoft, or Google. With HelixGPT, organizations unlock faster support experiences, improved operational efficiency, and scalable IT innovation. -
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Zenoss
Zenoss
Zenoss Cloud is the first SaaS-based intelligent IT operations management platform that streams and normalizes all machine data, uniquely enabling the emergence of context for preventing service disruptions in complex, modern IT environments. Zenoss lets enterprises focus on growing their businesses by freeing them from the work that slows down architecture and operations teams. Organizations using Zenoss can eliminate infrastructure blind spots, predict impacts to business services before they cause outages, and resolve incidents faster — operating at whatever scale the business requires. Zenoss Cloud is the first SaaS-based intelligent IT operations management platform that streams and normalizes all machine data, uniquely enabling the emergence of context for preventing service disruptions in complex, modern IT environments. Zenoss is built for modern IT infrastructures. Let's discuss how we can work together. -
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Zero Incident Framework
GAVS Technologies
ZIF for IT Operations. Shift from Reactive to Proactive IT Operations and Enable Frictionless IT.Features Single Pane of Command. Aggregates data from different monitoring tools and devices with 100+ plugins. Actionable insights on events. Reduces noise in the infrastructure through insightful event correlation and reduced false alarms. Identify Root Cause. Detects issues in the infrastructure faster with infrastructure and application heat maps. Predictive Analytics. Forecasts issues before they cause impacts using supervised and unsupervised machine learning algorithms. Notification & Reporting. Logs incident in the ITSM tool and notifies the right people through the Virtual Supervisor. Automate Tasks. Triggers and automates repeat tasks and complex workflows. Benefits. 360o visibility of enterprise. Operational efficiency through noise nullification, driving faster Mean-Time-To-Repair. Proactive identification of risks based on patterns with no dependency on a CMDBStarting Price: $5 per user, per month -
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Kanini
GISbiz
Automation, Cloud, AI-driven Insights – more than “Dreams of the Future” these have become the “Demands of the Present”, to set the stage for a business to be truly digital. We are charting this path of Digital 2.0 with innovation, agile development, flexible engagements, and proven expertise and Global Delivery Framework. At Kanini, we’re passionate about transforming businesses with intuitive user experience, through digitized workflows. We help accelerate your transformation journey by with intuitive ServiceNow implementations. Bring incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT to prioritize and resolve threats based on the impact they pose to your organization. Transparent and Open Communication of Project data and progress. -
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IBM Z Anomaly Analytics is software that provides intelligent anomaly detection and grouping to proactively identify operational issues in your enterprise environment. IBM Z Anomaly Analytics uses historical IBM Z log and metric data to build a model of normal operational behavior. Real-time data is then scored against the model to detect anomalous behavior. A correlation algorithm then groups and analyzes anomalous events to proactively alert operation teams of emerging problems. Your essential services and applications must always be available in today's digital environment. For enterprises with hybrid applications, including IBM Z, detecting and determining the root cause of hybrid application issues has become more complex with rising costs, skill shortages, and changing user patterns. Proactively identify operational issues and avoid costly incidents by detecting anomalies in both log and metric data.
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Komodor
Komodor
Komodor takes the complexity out of K8s troubleshooting, providing all of the tools you need to troubleshoot with confidence. Komodor monitors your entire k8s stack, identifies issues, uncovers their root cause and delivers the context you need to troubleshoot efficiently and independently. Auto-identify k8s anomalies, failed deploys, misconfigurations, bottlenecks and other health issues. Spot emerging problems before they spread out and affect the end-users. Use ready-made playbooks to streamline root cause analysis, sidestep disruptive escalations and save hours of precious dev time. Provide your teams with straightforward remediation instructions that turn every responder into a troubleshooting expert.Starting Price: $10 per node per month -
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Nektion
Nektion
The core idea of Nektion is to support better collaboration across roles, teams, and units by making the tool easily adaptable to how work is done in the organization. Ultimately this will help organizations to be better aligned and more efficient. You can use your organization’s concept model and create views and metrics that are optimal for your decision-making. The benefits of our approach: • Easy for users to learn and use the tool as the concepts in it are familiar • Optimized decision-making and insights for actions as views and metrics are customized • Less time and money spent on configuring and creating workarounds in the tool as new needs arise • No or minimal disruption to use of existing toolsStarting Price: €25 per month -
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InsightFinder
InsightFinder
InsightFinder Unified Intelligence Engine (UIE) platform provides human-centered AI solutions for identifying incident root causes, and predicting and preventing production incidents. Powered by patented self-tuning unsupervised machine learning, InsightFinder continuously learns from metric time series, logs, traces, and triage threads from SREs and DevOps Engineers to bubble up root causes and predict incidents from the source. Companies of all sizes have embraced the platform and seen that business-impacting incidents can be predicted hours ahead with clearly pinpointed root causes. Survey a comprehensive overview of your IT Ops ecosystem, including patterns, trends, and team activities. Also view calculations that demonstrate overall downtime savings, cost of labor savings, and number of incidents resolved.Starting Price: $2.5 per core per month -
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Spare Tire
ShelterZoom
About 93% of healthcare organizations have experienced data breaches in the past three years. Existing EHR systems often rely on time-consuming and error-prone manual downtime processes. The average cost of a ransomware attack is $10.1 million, but some incidents are ten times as costly. EHR downtime results in clinical data discrepancies and synchronization issues when the system is restored, potentially jeopardizing data integrity. Spare Tire is an innovative business continuity and operational resilience solution that goes beyond traditional contingency planning. Spare Tire ensures uninterrupted business operations in patient record management during ransomware and cyber attacks. We strive to act as hospitals’ spare tires until their main EHR system is restored, offering a seamless transition. ShelterZoom enables the healthcare system to navigate disruptions, minimize downtime, protect its reputation, and ultimately thrive in today’s dynamic business environment. -
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xtype
xtype
xtype empowers ServiceNow platform teams to innovate faster, govern multiple instances, shrink the backlog, ensure compliance, and reduce operational risk. xtype is a cutting-edge product that revolutionizes the backup and restores activities for cloning ServiceNow instances. It drastically reduces the preparation time and improves accuracy by automatically identifying what needs to be backed up and restored. Gain unparalleled visibility into your ServiceNow environment with xtype. It provides a live shared view of backup and restore plans, enabling real-time collaboration and visibility of work-in-progress. This ensures all team members are aligned and informed about their responsibilities and the clone status, fostering collaboration and efficiency. xtype provides a multi-instance of your ServiceNow landscape with a purpose-built visibility product native to ServiceNow, giving you, in minutes, the ability to spot and remediate any version inconsistencies. -
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Indeavor
Indeavor
Schedulers spend hours creating the shift schedule, only for an absence or unexpected incident to require last-minute intervention. Relieve your supervisors of manual tasks and the constant mental fatigue brought upon by such disruptions by automating the entire process. - Keep operations running smoothly with automated schedule generation—create a schedule in minutes that matches your staffing needs and assigns only qualified, available employees to each required position - Provide a framework for labor visibility, automation, and optimization at the facility, regional, and global level - Set employee and production demands for the upcoming period and allow Indeavor to automatically generate accurate schedules - Efficiently solve real-time scheduling problems with a few clicks of a button -
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Samantha
Net Watch Solutions
The System Asset Management System™ is a Configuration Management Database (CMDB) tailored for the mid-market. Process Workflow modules exist for Configuration Management, Change Management, Incident Management, Financial Management, Problem Management, Service Level Management, Release Management, Service Catalog, Document Management, Application Dependency Mapping, Availability Management, Project & Time Management, Controls and Business Alignment. We call our product Samantha™, for short. Samantha™ meets the 1) business needs, 2) budget, and 3) resource requirements for mid-market organizations. Save money - don't replace your Help Desk, unless you want to. Samantha™ compliments your existing Service / Help Desk solution (i.e. Footprints, HEAT, TrackIT, Remedy, ServiceNow) and keep your Event Mangement tool (i.e. SolarWinds, What's Up Gold, Nagios, Microsoft Service Center, Big Brother) investments. -
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sitehelpdesk-IT
Sitehelpdesk.com
Helpdesk software specifically designed for IT support services. Includes all the features of sitehelpdesk for service requests and incident management plus the practical application of other ITIL service management recommended features without slowing your service delivery. sitehelpdesk-IT is designed for an internal support service. Review the features of sitewebdesk if you want to apply the same ITIL disciplines to external customer IT services and support. The Configuration Management Database records are fully integrated in the helpdesk.The Configuration Management Database records are fully integrated in the helpdesk. Decrease the number of incidents by pre-empting and resolving the errors, identifying trends and reporting on them. Manage requests for change (RFC) to the IT infrastructure to minimise the impact of change related incidents. Commit to problem management for resolutions.Starting Price: $800.00/one-time -
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Everbridge IT Alerting
Everbridge
The 2020 cost of data center outages report from the Ponemon Institute quantifies the mean cost of an unplanned data center outage at slightly more than $8,662 per minute. And the biggest opportunity to reduce the overall length of an outage and associated costs is to optimize IT incident communications. Everbridge’s Workflow Designer accelerates the operational response to critical incidents by automating the actions and activities associated with the corresponding business processes. A self-service, drag & drop-based graphical user interface to define and monitor workflows. A wide variety of ready-to-use workflow components such as computer processes, conditional nodes, and human activities. Out-of-the-box best practice packs including incident templates, communication plans, runbook, and batch tasks. Built-in connectors for a wide variety of IT applications system monitoring, SIEM, APM, NPM, DevOps, event correlation tools, BCM, ITSM systems such as ServiceNow.Starting Price: $24 per month -
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Service.Direct
Acknowledge Benelux B.V.
Service.Direct is a flexible Service Management systeem provided as SaaS. It supports ITIL for ITSM, but it is also used in other domains. This SaaS solution provides support for all service management processes. The web application is driven by service contracts (SLA's ) that determine how, by whom, how fast issues should be dealt with. Incidents, service requests, changes and problems are processed by the configurable workflow engine at the heart of the system. Incident classification, team assignment and response/fix times are taken care of. Customers can engage the solution via a self-service portal, providing end user control while ensuring higher data quality of inbound tickets. Service.Direct is developed by the Dutch MSP Acknowledge Benelux B.V. With a long and proven track record, this system is a solid and safe choice for all organizations that aspire to improve service management.Starting Price: €70 per user per month -
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BMC Helix
BMC Helix
BMC Helix is a cloud-native, AI-driven service and operations management platform designed to give enterprises unified visibility, automation, and proactive control over IT services, infrastructure, and business workflows. At its core, BMC Helix integrates IT service management (ITSM), operations management (ITOM/AIOps), asset and configuration management, service-catalog and ticketing workflows, knowledge management, self-service portal/employee workplace tools, and AI-powered automation agents, enabling organizations to manage incident, problem, change, asset, and service-desk workflows in a single consolidated system. Powered by embedded generative and “agentic” AI (BMC HelixGPT), the platform automates repetitive tasks, surfaces insights, groups and clusters recurring incidents for proactive problem management, and recommends or even triggers remediation actions to reduce manual toil and resolution time. -
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Redgate SQL Monitor
Redgate Software
SQL Monitor helps you and your team find issues – before they become problems: Alerting – Discover issues before they have an impact Diagnosis – Uncover obstacles and find root causes Performance – See what has the biggest impact on your system Overview – View your SQL Server estate at a glance Reporting – Share tailored reports about your servers' healthStarting Price: $1,565 -
46
AutomatePro
AutomatePro
Accelerate ServiceNow upgrades and testing, with intelligent test automation, DevOps, and documentation, freeing up developers' time. Sometimes only seeing is believing. Book a 30-minute introductory session with one of our expert product specialists. They will show you how quickly and easily you can join the many other ServiceNow customers who are accelerating their ServiceNow upgrades and releases with the AutomatePro app. Within 10 seconds of installing AutomatePro you can create and run your first automated test. Our quickstart AI feature automatically creates a test scenario based on your configuration of ServiceNow. This is not a template that you need to configure to match your configuration. We believe this is a better approach than providing template tests that you then need to amend to match your configuration of ServiceNow. AutomatePro overcomes the problem of test maintenance through the use of what we call ‘model blocks’. -
47
Azure Chaos Studio
Microsoft
Improve application resilience with chaos engineering and testing by deliberately introducing faults that simulate real-world outages. Azure Chaos Studio is a fully managed chaos engineering experimentation platform for accelerating the discovery of hard-to-find problems, from late-stage development through production. Disrupt your apps intentionally to identify gaps and plan mitigations before your customers are impacted by a problem. Experiment by subjecting your Azure apps to real or simulated faults in a controlled manner to better understand application resilience. Observe how your apps will respond to real-world disruptions such as network latency, an unexpected storage outage, expiring secrets, or even a full data center outage with chaos engineering and testing. Validate product quality when and where it makes sense for your organization. Take advantage of a hypothesis-based approach to drive application resilience with integrated chaos in your CI/CD pipeline.Starting Price: $0.10 per action-minute -
48
Site24x7 StatusIQ
ManageEngine
StatusIQ is a status and incident communication platform using which you can communicate incidents, and scheduled maintenances with customers in real-time via status Pages, emails and sms as well as showcase the uptime of your IT resources in real time. Downtime is inevitable. But burning out support agents and providing poor user experiences doesn't need to be. With Site24x7 StatusIQ you can effortlessly communicate service disruptions, planned maintenance, and real-time statuses to customers, and end users. When a service outage strikes, one of the first responsibilities, along with diagnosis, is proactive communication. A reliable, dedicated channel that can publish updates can deflect support tickets, keep internal stakeholders informed, and can turn downtime into an exercise in improving the customer experience. Communicate early and often. Quickly acknowledge the problem by posting the incident on your status page.Starting Price: $9 per month -
49
NG-xTVMS
Net Research
IP transmission is subject to traffic congestion, packet losses, and variable delay. This causes real distortions to digital video signals. Error propagation in a video is worse than in audio and much worse than in data. Prevent customer attrition by catching outages and issues before they become a problem. Encoding issues on live and prerecorded videos may cause problems at the head-end, affecting all subscribers. Checking program video quality before encryption allows for detecting problems. Customer equipment issues are frequently a major cause of poor service or total failure. Detecting these problems before the customers do is a hallmark of quality service. Therefore EOC(End Office Equipment) diagnostics are highly recommended for each EOC device. IPTV is a complex technology combining many layers of information, protocols, and equipment. Interaction of these components can cause problems during installation as well as during normal operation. -
50
ServiceNow Configuration Management Database
ServiceNow
To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data. With an accurate configuration management database (CMDB), it's easy to understand your organization's IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management. The ServiceNow® CMDB provides a single system of record for IT. When paired with ServiceNow Service Mapping, the CMDB becomes service‑aware—which enables your ServiceNow applications to be service‑aware as well. Now with your CMDB, you gain full visibility of your infrastructure and services, leading to more control of your environment and better decisions.
