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About

Track deductions, identify root causes, collaborate with partners, and hold everyone more accountable. Supply chain exceptions are inevitable. Wasting endless resources on them is not. Enable your team to work seamlessly with carriers and suppliers to find and close gaps. Track Key Issues & Value at Risk Analyze Root Causes & Resolutions Collaborate with Suppliers & Partners. Direct Actions to Resolve Incidents Assign to Internal or External Users Set Due Dates & Get Reminders. Elementum is the company behind the first cloud-native supply chain automation platform. In an age where instant gratification is the new norm and customer expectations are continuing to grow exponentially, successful operations need to adapt faster than ever to unplanned exceptions. Elementum’s platform centralizes information and communication to drive rapid resolution of incidents, enable cross-ecosystem execution, and ensure products are available at the right time, place, quantity, and cost.

About

ServiceNow® Problem Management makes it possible to restore services quickly—often helping you prevent issues from happening in the first place. With a structured workflow for diagnosing root causes and fixing problems, ServiceNow empowers you to eliminate recurring incidents and minimize the impact of unexpected disruptions. Automated workflows allow problem managers to easily document workarounds and solutions, so IT teams can focus and get more done. With a consolidated view of the incidents and related changes, IT can deliver faster responses and solutions. Speed resolution, slash disruptions, and minimize the impact by publishing solutions and workarounds. Find and address potential failure points and determine issue impact all in one place. Reduce future disruptions from repeat incidents by giving IT the means to stop issues at the source. Increase transparency and collaborate more effectively by sharing updates with service subscribers.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in search of a cloud-native supply chain automation platform solution for their business needs

Audience

Teams looking to restore services quickly

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • The universal transparency of this platform is probably my very favorite feature, we have so many separate teams that work together on the same issues. It's hard to be searching through multiple emails and platforms to gather all information needed for one case or PO in our circumstance. We utilize as many features as possible, the task feature is my second favorite, this is a daily use for all the interworking teams to be able to request information and needs from the other teams and be able to share the answers for all to see in one universal spot. We customize everything to our teams needs and are able to pull very specific analytics that not only help us manager our costs but have greatly helped us eliminate trends that have also significantly reduced our out of pocket costs.

Cons

  • Because this is a newer platform we run into some issues where we do not have everything we need up front, however that is also the beauty of this platform. When there is something we need more customized for our company the Elementum Team is so quick to send suggestions and customizations, its tailored more for our needs than a generic platform.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Elementum
Founded: 2012
United States
www.elementum.com

Company Information

ServiceNow
Founded: 2004
United States
www.servicenow.com/products/problem-management.html

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Categories

Categories

Integrations

TrackAssured
openITCOCKPIT

Integrations

TrackAssured
openITCOCKPIT
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