Audience
Large enterprises, IT service management teams, help desk operations, and organizations seeking to modernize support workflows, automate IT services, and improve enterprise-wide user experiences
About Broadcom Service Desk Manager
Broadcom Service Desk Manager is a modern IT service management solution designed to improve support operations and enhance user experiences across enterprise environments. The platform streamlines issue resolution through collaborative self-service tools, automation capabilities, and real-time analytics. It features the xFlow Analyst Experience, which provides personalized and contextual workspaces to help support teams manage incidents more efficiently. Service Point offers an intuitive self-service portal that allows users to quickly access support resources, services, and knowledge articles without relying heavily on ticket submissions. The solution also includes NLP-driven ticket categorization, workflow automation, mobile accessibility, and integrated change management capabilities supported by a robust CMDB.
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Integrations
Company Information
Broadcom
Founded: 1991
United States
www.broadcom.com/products/software/service-management/service-desk-manager
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Support
Online
Phone Support
Broadcom Service Desk Manager Frequently Asked Questions
Broadcom Service Desk Manager Product Features
IT Service
IT Asset Management
Supported
Incident Management
Supported
Knowledge Management
Supported
Self Service Portal
Supported
Contract Management
Not Supported
Release Management
Not Supported
Service Catalog
Not Supported
Service Reporting
Not Supported
Ticket Management
Not Supported
ITSM
Asset Tracking
Supported
Contract/License Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Availability Management
Not Supported
Change Management
Not Supported
Configuration Management
Not Supported
Dashboard
Not Supported
Incident Management
Not Supported
Problem Management
Not Supported
Self Service Portal
Not Supported
