Best Help Desk Software - Page 8
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1
Threadbox
Browns Distribution Services
Threadbox is a hosted customer-support platform combining AI agents with a shared help desk. Teams can train an agent on website pages, uploaded documents and Q&A content, then add it to a website or supported messaging and email channels. The agent answers from this knowledge, can call configured APIs or webhooks for tasks such as order lookups and bookings, and can hand conversations to staff when human help is needed. The Threads inbox provides ticket assignment, routing, response targets, rules and team collaboration. Its Help Hub offers customer self-service guides and request tracking, while AI-assisted reply drafting and analytics support staff workflows. Threadbox is designed for small and midsize businesses, including SaaS, e-commerce and service teams managing customer questions. The cloud service offers free and paid plans.Starting Price: £19/month -
2
Ticketline
Bodanius
Ticketline is a Shopify support ticketing app for merchants who want to manage customer service requests alongside order information. Customers can open tickets from their Shopify customer account or order status page, and each ticket is linked to the relevant order with its items, date, total, and attachments. Store staff can review, assign, reply to, and update tickets from a dashboard in Shopify admin, while email notifications keep customers informed as tickets progress. Plans include monthly ticket allowances, team-member seats, email notifications, and file attachments, with higher tiers adding custom ticket statuses and fields. Ticketline is designed for asynchronous support rather than live chat, giving Shopify merchants a way to organize order-related questions and follow each conversation from submission through resolution.Starting Price: $4.99/month -
3
Cove
Cove
Cove is a cloud-based customer support desk for small teams and ecommerce businesses. It combines an embeddable website chat widget, a shared inbox, help articles, customer records, and team workflows, so agents can manage visitor conversations in one workspace. Customers can find answers in a help center, while agents assign, annotate, resolve, and track conversations and collect satisfaction ratings. Email, Shopify, and Slack connections extend the workspace; Shopify connects the desk to ecommerce store operations. Cove also includes a customer portal, service-level timers, and campaign tools. Its web workspace is installable as a progressive web app; the chat widget can be embedded in mobile apps through a WebView SDK. Plans are priced per workspace and allow unlimited conversations. Cove is intended for small support and ecommerce teams looking to combine live chat, shared inbox, and self-service features.Starting Price: $39/month -
4
Simple Chat
SA Inc.
Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved. Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context. Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.Starting Price: $0.29/AI resolution -
5
PatchDesk
PatchDesk
PatchDesk combines a shared customer-support inbox with an issue tracker for teams. Teammates can assign and prioritize customer tickets, add internal notes, set service-level targets, and use macros for reusable replies. When a ticket reveals a bug or needs engineering follow-up, it can be turned into an issue in the same product; issues include statuses, priorities, comments, and followers. A branded customer portal lets people submit requests without creating an account, and updates are sent by email. The hosted service includes role-based access, multi-factor authentication, CSV import and export, unlimited tickets and bugs, and a 14-day full-access trial with no credit card. Pricing is $7 per active user per month. PatchDesk also supports connecting compatible AI clients through a remote MCP server and personal tokens, allowing permitted actions on issues and tickets.Starting Price: $7/user/month -
6
Zono Support
Boxvibe Technologies
Zono Support is a cloud help desk for software teams and digital sellers. It brings email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger and Telegram into a shared inbox, with replies sent back through the channel customers used. Marketplace connectors verify customer and purchase details from Envato, Shopify, WordPress, Gumroad and Lemon Squeezy, helping agents see what a customer bought. Teams can publish a branded help center and customer portal, add a chat widget, organize tickets and automate workflows. An AI agent can answer from approved knowledge-base articles, saved replies and resolved tickets, with settings for drafts, human review, escalation and handoff. Zono Support also provides a REST API, signed webhooks and an MCP server for connecting developer tools and workflows. Its free plan includes email, live chat, a portal and knowledge base; Premium adds additional channels, team seats and the AI agent.Starting Price: $49/month -
7
Alcea HelpDesk
Alcea Tracking Solutions
Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after. Alcea HelpDesk is an all-in-one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being looked after. Alcea HelpDesk workflow rules & rank feature can flag incidents or requests and prioritize issues. Managers can see the information required to assess productivity and manage resources. Customize the look of your system & collect information exactly the way you need it. All communications with your users are routed through the system, keeping submitters, assignees and other interested parties updated through email notifications. Managers and decision-makers can measure the status of an issue or project based on reports defined by you, all in real-time and completely web-based.Starting Price: $20.00/month/user -
8
Teamwork Desk
Teamwork.com
Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.Starting Price: $7 per user per month -
9
Halo Service Desk
Halo Service Solutions
A truly unlimited service desk, delivered by experts. Connect your entire organisation under a single all-inclusive cloud platform, designed to power workflows. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Become more cost-effective with unlimited assets, items, customers, reports, mailboxes and more. With all modules included as standard you can scale your business effectively. Customers worldwide across numerous sectors rely on Halo Service Desk to drive their IT Service requirements. Currently, with 25 years experience in the industry, we partner with our clients to achieve success. Halo Service Desk is a simple, customisable, all-inclusive platform to streamline your workflows.Starting Price: $55.00 per user per month -
10
ServiceWise
TechExcel
ServiceWise by TechExcel is a secure, cloud-based information technology service management (ITSM) software solution that implements ITIL workflow standards and streamlines processes for businesses of all sizes. Configurable and scalable, this software suite for help desk and IT service management offers powerful features that include smart ticketing, events and tasks, forms and surveys, workflow, self-service, SLA and escalations, reporting and analytics, and so much more. -
11
Vorex
Kaseya
Easily Create, Manage and Resolve all IT Service Requests and Tickets. Easily create, manage and resolve all your IT service requests and tickets. Reduce the number of service tickets generated and resolve IT incidents faster. About one third the price of competing solutions. Resolve IT service tickets 40% faster with seamless VSA integration. Allow your technicians to work efficiently and seamlessly across tools and access the right information when and where they need it. Spend less time tracking tickets and more time making customers happy with a complete IT helpdesk ticketing solution. Effectively staff and manage IT projects and get real-time project status reports. Improve forecasting through comprehensive project management. The Vorex Service Desk dashboard provides real-time information on the progress and status of tickets. Easily generate custom reports; and gain insights to make the right business decisions quickly and confidently.Starting Price: $10.00/month/user -
12
UserEcho
UserEcho
Do you need targeted feedback? Our Forum lets you create a space for your customers to openly and productively interact with you and each other in an organized way. Our statistics show this will help you to increase customer engagement, collect insights, optimize your processes and enhance brand recognition. Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people. Save your solutions, workarounds and best practices into your Treasure Box in order to be able to share knowledge and use for repetitive issues. Help your support team in reducing the time of response and in becoming more efficient. Every customer deserves your attention. Live Chat helps you to be in the right place at the right moment. Start a conversation and provide assistance, when people need you the most and let them be your loyal customers.Starting Price: $15 per month -
13
SutiDesk
SutiSoft
SutiDesk is an easy to use online helpdesk software solution designed for customer support in organizations of any size. Its collaborative and intuitive design helps resolve customer issues quickly and meaningfully while providing complete control over support requests and questions. SutiDesk enables companies to manage and track support tickets and all related activities from a single unified platform. SutiDesk is easy to deploy and no installation is required. Reduce ticket resolution times and support costs. Access from any device, anytime. Provide best-in-class support ticket management capabilities. Streamline customer support services. Automated email to ticket creation. Automated customer case management. Maintain consistent support across new and existing customers. Collect and manage support tickets from multiple sources. Provide personal support to your customers. Full featured solution to accommodate growth. -
14
Adjutas
Adjutas Cloud Technology
Adjutas is an intelligent cloud-based helpdesk cum service desk and asset management software that goes beyond its service management capabilities. Adjutas has helped IT Managers and CIOs to effectively and efficiently manage their IT operations. Adjutas is not just a software to manage service requests and assets but a robust platform to plan the IT operations and services and to predict any issues or changes in the tech trends. Everything in Adjutas is made easy & simple to use but the underlying code is powerful and is over 100,000 lines long and constantly growing. Track and monitor all your assets both hardware and software. Manage all your verndor & along with the details of the assets acquired. Track, monitor & record the maintenance of all your assets. Easily prepare MIS reports & track & monitor the overall IT systems.Starting Price: $10.99 per month -
15
UVdesk
Webkul
UVdesk offers SaaS-based and Open Source helpdesk solution to easier the overall support process to deliver best customer service. UVdesk has various free eCommerce app for fetching order details from store, mutichannel integration and single sign on. Save your time and improve productivity with the help of file viewer app, related articles, task management and much more.Starting Price: $11 per month -
16
365Ticketing
Soft Pepper
365Ticketing ticketing software optimizes the incident resolution process, according to the terms agreed with the partners (SLAs). After creating the ticket associated with the incident, it is automatically assigned to the responsible staff, who are notified by email. The duration of the intervention is monitored by the ticketing program and approved by the final beneficiary, based on which the invoice is issued to the client. The multitude of reports in the ticketing system gives you the opportunity to analyze the causes of incidents and reduce their rate. Improving the response time and productivity of your employees can be achieved through the reports and history contained in the SaaS ticketing application. The 365Ticketing ticketing system contributes to the increase of productivity, facilitating the fast answer and the resolution of the tickets according to the agreed contractual terms (SLAs).Starting Price: $17.00/month/user -
17
Think Help Desk
Think Tank Software
We built our cloud based solution to be affordable. We don't charge per tech or per user. Our pricing is 50%-75% cheaper than our competitors. We have been doing this for over 10 years and our parent company has been in the business for over 25 years. In that time we figured out how to do things more efficiently. You can get up and running for as little as $79/month. Customization is key to making our software stand out. We spent extra time making sure you are never stuck with a one size fits all solution. Our software allows you to define which fields, colors, features and reports you want to use. You even get to decide how they act when you use them. Best of all, our team helps you make things perfect. You never have to guess your way through setting up your help desk. Automatically routes requests to the responsible parties. Requests automatically go to the correct person(s) to handle the issue(s). So when a user has a leak in their office, Maintenance knows about it.Starting Price: $79.99 per month -
18
iET ITSM
iET Solutions
Building on more than 30 years of industry expertise, iET Solutions, a division of UNICOM® Global, is a recognized global provider of IT service management (ITSM), software asset management (SAM) and enterprise service management (ESM) solutions for mid-size and large enterprises. iET Solutions provides a highly flexible and comprehensive, out-of-the-box software suite. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers a complete package for continual service improvement. Every business is unique and our suite is built to work the way our customers do. iET ITSM is PinkVERIFY®-certified and supports the ISO/IEC 20000 requirements. -
19
FocalScope
FocalScope
FocalScope is a help desk and contact center software powering your conversations via email, voice, SMS, live chat, and social media messengers such as Facebook, Telegram, and WhatsApp. Deliver remarkable customer service on every channel. Customers want to reach out using their preferred means. For some, that would be emailed. For others, it may be a voice, live chat, or social media messaging. Providing omnichannel service is no longer a nice-to-have but a strategic need. FocalScope helpdesk and contact center software helps you build a strong customer service reputation while making it easy for agents and cost-effective for the business. Automatically assign requests from any channel based on routing rules and queues. Prioritise VIP customers, match agents based on skills, or simply set up a round robin. Define Service Level Agreement (SLA) policies and let FocalScope alert you with warning labels when things get hectic.Starting Price: $20.00/month/user -
20
HESK
Klemen Stirn
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer. -
21
Motadata
Motadata
Motadata ObserveOps is a unified observability platform that brings metrics, logs, flows, traces, and topology together in one product. Built on Motadata's DFIT deep learning framework, it ingests telemetry from networks, servers, cloud workloads, containers, and applications, then correlates the signals so teams can pinpoint root cause without jumping between tools. The platform runs adaptive AI that does not need pre-training, supports OpenTelemetry-native ingestion, and integrates with Motadata ServiceOps for closed-loop incident workflows. Six deployment modes cover on-premise, private cloud, public cloud, and hybrid setups, including High Availability, Disaster Recovery, and HA-over-WAN for regulated and distributed environments. Over 500 enterprises across 30+ countries use it for full-stack observability. -
22
HelpdeskEddy
Eddy Soft
Connect all communication channels where customers usually write to you. Automate the ticket processing process. It doesn't matter where your client writes - to email, WhatsApp, Instagram Direct or a comment on Facebook, all requests will be displayed in your portal in the form of tickets. All correspondence with clients is conducted directly from the Helpdeskeddy interface and is saved in the client card for history. Your operators no longer have to monitor 10 different systems and switch between tabs. Each ticket has a status. When the operator finishes processing a request, it sets the ticket to "completed" status and moves on to the next pending request. Automatically distribute new tickets between operators depending on their load or ticket parameters. Set up automatic responses to customer requests and processing notifications.Starting Price: $10 per user per month -
23
Requestor
Requestor Technologies
Requestor is a multichannel helpdesk which allows you to operate customer support as well as internal team requests from email, phone, or chat. It’s easy and all in one place. Requestor collects everything in ticket form – from emails, phone calls and chat – for easy and transparent communication. Managing Requestor is so easy that you’ll master it within an hour or two. Even if it’s the first time you’re using this type of system. You can easily integrate Requestor with your CRM or ERP system, so you can manage everything from one place. We adapt to your needs. That’s why you can freely choose between a hosted cloud solution and an on-premises solution operating on your server. All functions are available in both scenarios.Starting Price: $40 per user per month -
24
Integria IMS
Artica Soluciones Tecnologicas
Integria IMS is a complete ITSSM suite; a help desk software which is simple, powerful and easy to use. It includes an automated inventory, which is controlled from a single interface. It speeds up processes, reducing management time and costs for your projects. Thanks to its custom reports, you’ll be kept up-to-date and can easily keep an eye on management and service quality, all in real time. The current help desk market is saturated, with over 350 products that offer more or less the same features. They tend to be very complex tools, oriented to large companies, that usually drag along unnecessary features, which only make things more complicated for end users. Your business may be complex, your help desk shouldn’t be. Some SaaS tools in this area that promise quickness and ease, turn out to be much more rigid than you need. They create complex ecosystems with different tools that overlap and have precarious integrations, requiring extra time and resources to maintain.Starting Price: $90.00/month -
25
Abhisi Help Desk
Techovarya Software
It eliminates the cost and hassle of using multiple half-baked products. Abhisi is a powerful all-in-one solution, designed to boost sales and grow your loyal customer base. Respond to your customers in an efficient and timely manner on all popular channels they prefer to contact you on. Abhisi lets you provide help to your customers as quickly and easily as possible to increase trust and satisfaction, reducing returns, refunds and churn. There is nothing to install or setup on your server. Simply redirect your support emails to Abhisi and you're on Cloud 9. With quick and incredibly powerful predefined replies, support answers will require no more than a few mouse clicks. Time is now on your side. Answer support requests anytime, using any device and from anywhere on the planet. Intelligent processing can handle message replies, assignments to team members, sending notifications and message tagging. -
26
Trakdesk
Trakdesk
A fully customizable customer support software and helpdesk solution with all the necessary tools to provide exceptional customer support while earning customers smiles. Trakdesk is a company born out of necessity. We felt that the current market for customer support software had become stagnant - we were completely disillusioned with what was available. Not only was the software available sluggish and outdated, it also had very limited user features and an unfriendly UI. Due to this restricted nature, customer service agents were having to utilize a number of different applications to do one job. This is both frustrating for the agent and for the customer. Ultimately, the customer is left feeling disenchanted about the company they were dealing with. Ticket management in any ticketing system is extremely important.Starting Price: $11.99 per user per month -
27
SmarterTrack
SmarterTools Inc.
At its core, a help desk allows a business to respond to customers and offer quick, efficient support across multiple channels. These channels include a ticketing system, live chat, call logging and phone system integration, knowledge base articles, news items, and a place where customers can interact with each other as well as with the business. A help desk also ensures that all these channels are consolidated in one interface rather than scattered across multiple systems. This also means all that communication can be reported on and used to ensure that service levels are met and that customers are receiving the best service possible in the shortest amount of time. A ticketing system takes a customer’s email, converts it to a ticket, and then routes that ticket to an agent who can quickly answer a question or resolve an issue.Starting Price: $199 one-time payment -
28
IncidentMonitor
Monitor 24-7
IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box. IncidentMonitor™ is more than just an application for IT and ITIL support, it is a Service Management framework with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.Starting Price: $21 per user per month -
29
PROXY Pro
PROXY Networks
Hosted or On-Premise remote support software for IT departments and helpdesk. With Proxy Networks, you can provide remote desktop and troubleshoot PCs, servers and mobile devices securely. Our encryption, authentication and privileged access management allows our customers to define their own security levels and flexible remote access policies. PROXY Pro is easy to use and designed to fit any budget, making it easy to meet even the most complex remote desktop management needs. We provide remote access software for all platforms, including virtual computers and Thin Clients, regardless of the user’s system. Use our PROXY Deployment Tool and manage host settings anytime to create custom configurations for remote access to your machines, or use our web-based Host on Demand (HOD) for all your clientless remote access connections. Proxy Networks' software supports any system or endpoint, enabling IT professionals to provide remote support immediately and securely both. -
30
Sugester
Sugester
Sugester is a powerful and efficient helpdesk for your business. Stop losing customers due to long response times. Sugester helps you collect and sort through incoming messages, assign team members to deal with each question and monitor their resolution. Providing stellar customer support has never been so simple. Cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share how-to's, FAQs and solutions to common problems. Not every issue requires the involvement of your team. Publish help materials online to save money and provide a 24/7/365 support channel. A good helpdesk has to monitor customer communications across all channels. With Sugester no customer question will fall through the cracks again: everything is collected and presented to your team on a single, clean page.Starting Price: $9 per user per month
