Audience
Companies interested in on-premise IT service desk software
About Integria IMS
Integria IMS is a complete ITSSM suite; a help desk software which is simple, powerful and easy to use. It includes an automated inventory, which is controlled from a single interface. It speeds up processes, reducing management time and costs for your projects. Thanks to its custom reports, you’ll be kept up-to-date and can easily keep an eye on management and service quality, all in real time. The current help desk market is saturated, with over 350 products that offer more or less the same features. They tend to be very complex tools, oriented to large companies, that usually drag along unnecessary features, which only make things more complicated for end users. Your business may be complex, your help desk shouldn’t be. Some SaaS tools in this area that promise quickness and ease, turn out to be much more rigid than you need. They create complex ecosystems with different tools that overlap and have precarious integrations, requiring extra time and resources to maintain.
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Pricing
Starting Price:
$90.00/month
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
Artica Soluciones Tecnologicas
Founded: 2005
Spain
integriaims.com/en
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Product Details
Platforms Supported
Mac
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Integria IMS Frequently Asked Questions
Integria IMS Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Live Chat
Not Supported
