Audience

Companies interested in on-premise IT service desk software

About Integria IMS

Integria IMS is a complete ITSSM suite; a help desk software which is simple, powerful and easy to use. It includes an automated inventory, which is controlled from a single interface. It speeds up processes, reducing management time and costs for your projects. Thanks to its custom reports, you’ll be kept up-to-date and can easily keep an eye on management and service quality, all in real time. The current help desk market is saturated, with over 350 products that offer more or less the same features. They tend to be very complex tools, oriented to large companies, that usually drag along unnecessary features, which only make things more complicated for end users. Your business may be complex, your help desk shouldn’t be. Some SaaS tools in this area that promise quickness and ease, turn out to be much more rigid than you need. They create complex ecosystems with different tools that overlap and have precarious integrations, requiring extra time and resources to maintain.

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Pricing

Starting Price:
$90.00/month
Free Version:
Free Version available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Artica Soluciones Tecnologicas
Founded: 2005
Spain
integriaims.com/en

Videos and Screen Captures

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Product Details

Platforms Supported
Mac
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support

Integria IMS Frequently Asked Questions

Q: What kinds of users and organization types does Integria IMS work with?
Q: What languages does Integria IMS support in their product?
Q: What kind of support options does Integria IMS offer?
Q: What type of training does Integria IMS provide?
Q: How much does Integria IMS cost?

Integria IMS Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat