Audience
Small and mid-sized businesses, SaaS and e-commerce teams that want AI-powered customer support with human handoff.
About Threadbox
Threadbox is a hosted customer-support platform combining AI agents with a shared help desk. Teams can train an agent on website pages, uploaded documents and Q&A content, then add it to a website or supported messaging and email channels. The agent answers from this knowledge, can call configured APIs or webhooks for tasks such as order lookups and bookings, and can hand conversations to staff when human help is needed. The Threads inbox provides ticket assignment, routing, response targets, rules and team collaboration. Its Help Hub offers customer self-service guides and request tracking, while AI-assisted reply drafting and analytics support staff workflows. Threadbox is designed for small and midsize businesses, including SaaS, e-commerce and service teams managing customer questions. The cloud service offers free and paid plans.
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Pricing
Starting Price:
£19/month
Pricing Details:
A free plan includes 30 message credits. Essential costs £19/month or £190/year plus VAT when billed annually. Annual billing includes two months free. Prices are in GBP and exclude VAT.
Free Version:
Free Version available.
Company Information
Browns Distribution Services
Founded: 1965
United Kingdom
threadbox.ai
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Threadbox Frequently Asked Questions
Q: What kinds of users and organization types does Threadbox work with?
Threadbox works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Threadbox support in their product?
Threadbox supports these languages: English, Spanish, French, German, Dutch, and Portuguese.
Q: What kind of support options does Threadbox offer?
Threadbox offers support via online.
Q: What other applications or services does Threadbox integrate with?
Threadbox integrates with: HubSpot CRM, Jira, Microsoft Teams, Salesforce, Shopify, Slack, Stripe, WhatsApp, and Zendesk.
Q: Does Threadbox have an API?
Yes, Threadbox has an API.
Q: What type of training does Threadbox provide?
Threadbox provides training in the form of documentation.
Q: How much does Threadbox cost?
Pricing for Threadbox starts at £19/month.
