Audience
Shopify merchants that want AI customer service for live chat and email without a per-seat helpdesk subscription
About Simple Chat
Simple Chat is an AI helpdesk for Shopify stores. The AI chatbot answers live chat and email using store products, orders, policies, FAQs, custom metafields, and merchant instructions. It tracks orders, changes and checks shipping addresses, cancels orders, and follows up on open issues until they are solved.
Staff see each conversation in one inbox inside the Shopify admin, and can take over at any time. Slack alerts tell the team about escalations. The app also sends back-in-stock alerts, manages product subscriptions, and drafts Shopify Payments chargeback responses. An optional ShipHero connection adds warehouse and fulfillment context.
Pricing is per AI resolution, with no monthly fee and no per-seat fee: $0.29 per AI-resolved conversation on the Standard plan and $0.89 on Premium, billed by Shopify. Conversations that staff handle cost nothing.
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Pricing
Starting Price:
$0.29/AI resolution
Pricing Details:
Standard costs $0.29 per AI resolution; Premium costs $0.89 per AI resolution. There is no monthly subscription or per-seat charge. Shopify bills usage. Live-store use requires a paid usage plan; development stores can test at no charge. Human-handled conversations are not billed as AI resolutions.
Free Version:
Free Version available.
Integrations
Company Information
SA Inc.
Founded: 2017
Canada
simple-chat.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Simple Chat Frequently Asked Questions
Q: What kinds of users and organization types does Simple Chat work with?
Simple Chat works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Simple Chat support in their product?
Simple Chat supports these languages: English and Japanese.
Q: What kind of support options does Simple Chat offer?
Simple Chat offers support via online.
Q: What other applications or services does Simple Chat integrate with?
Simple Chat integrates with: ShipHero, Shopify Flow, Shopify, and Slack.
Q: What type of training does Simple Chat provide?
Simple Chat provides training in the form of documentation.
Q: How much does Simple Chat cost?
Pricing for Simple Chat starts at $0.29/AI resolution.
