Audience

Customer service teams at ecommerce and consumer (D2C) brands

About Flowcall

Flowcall is AI-powered customer service software for ecommerce and direct-to-consumer brands. Its AI Agent handles questions about orders, delivery, returns and payments across WhatsApp, email, Instagram, web chat and voice, using service workflows and connected commerce data. When a request needs a person, Flowcall hands the conversation and customer context to an agent. The AI Helpdesk brings supported channels into a shared inbox with ticketing, customer profiles and AI assistance for agents. Flowcall connects natively with Shopify and supports connections to other commerce, CRM and order-management systems, including custom integrations through APIs. Teams can use it to automate routine customer support, manage escalations and review service conversations.

Pricing

Pricing Details:
Pricing is quote-based. AI Agent sessions are charged per session, and Voice AI calls per minute. AI Helpdesk licenses, AI QA audits and WhatsApp Marketing messages have separate usage-based charges, with a monthly minimum. Integration setup is a one-time fee, and support is a monthly plan. Qualifying proof-of-concept integrations are built free.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Flowcall offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Intune AI Technologies
Founded: 2024
India
www.flowcall.co

Videos and Screen Captures

Workflow diagram showing AI handling a customer request, automatically closing a ticket, or handing it to a human agent.

Workflow diagram showing AI handling a customer request, automatically closing a ticket, or handing it to a human agent.

Workflow diagram showing AI handling a customer request, automatically closing a ticket, or handing it to a human agent.
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Flowcall Frequently Asked Questions

Q: What kinds of users and organization types does Flowcall work with?
Flowcall works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Flowcall support in their product?
Flowcall supports these languages: English.
Q: What kind of support options does Flowcall offer?
Flowcall offers support via online.
Q: What other applications or services does Flowcall integrate with?
Flowcall integrates with: Facebook Messenger, HubSpot CRM, Instagram, Magento, Salesforce, Shopify, WhatsApp, and WooCommerce.
Q: Does Flowcall have an API?
Yes, Flowcall has an API.
Q: What type of training does Flowcall provide?
Flowcall provides training in the form of documentation.
Q: Does Flowcall offer a free trial?
Yes, Flowcall offers a free trial.

Flowcall Product Features

Help Desk

Live Chat Not Supported
Community Forums Not Supported
Self Service Portal Not Supported
Automated Routing Not Supported
Multiple Brands / Products Not Supported
Knowledge Base Not Supported
Incident Management Not Supported
Ticket Management Not Supported
Alerts / Escalation Not Supported
Known Issue Management Not Supported
Interaction Tracking Not Supported
Document Storage Not Supported
Multi-Channel Communication Not Supported
Service Level Agreement (SLA) Management Not Supported
Network Monitoring Not Supported
Customizable Branding Not Supported
IT Asset Management Not Supported
Real-time Chat Not Supported
Email Integration Not Supported