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About

Vanillasoft is an all-in-one sales engagement platform designed to help revenue teams close deals more efficiently. It combines lead management, sales automation, and auto dialing into a single system. The platform guides agents by presenting the next best lead and action in real time. It automates outreach across calls, emails, and SMS to reduce manual work. Vanillasoft includes built-in dialing tools that help sales teams increase call volume and productivity. Its lead management system prioritizes high-value prospects to improve conversion rates. The platform is used across industries such as insurance, fundraising, and outsourced sales. By streamlining workflows and improving efficiency, it helps teams accelerate sales performance.

About

AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales teams, call centers, and revenue-driven organizations that need an all-in-one platform to manage leads, automate outreach, and improve sales performance

Audience

Companies of all sizes searching for an omnichannel cloud contact center solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$100
($100 for first user)
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Vanillasoft
Founded: 2003
United States
www.vanillasoft.com

Company Information

Vocalcom
Founded: 1995
France, United-Kingdom, USA, Spain, Colombia, Mexico, Argentina, Chile, Brazil, United Emirates Arab
www.vocalcom.com

Alternatives

Alternatives

uContact

uContact

net2phone
Ringy

Ringy

Kovacs Systems
BatchDialer

BatchDialer

BatchService
SalesExec

SalesExec

ClickPoint Software

Categories

Categories

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Inside Sales Features

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Business VoIP Features

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud Communication Platform Features

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Telemarketing Features

Auto Dialer
Call Logging
Call Recording
Call Routing
Call Scripting
CRM
Inbound Call Center
IVR / Voice Recognition
Lead Distribution
Outbound Call Center

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Docusign
Salesforce
Amazon EC2
Amazon Web Services (AWS)
Balto
Chatlayer by Sinch
Facebook
FluentStream
KaseSync
Microsoft 365
Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
Salesforce Agentforce Service
Video RTC
Vonage Business
X (Twitter)
Zendesk
Zuora
boberdoo

Integrations

Docusign
Salesforce
Amazon EC2
Amazon Web Services (AWS)
Balto
Chatlayer by Sinch
Facebook
FluentStream
KaseSync
Microsoft 365
Microsoft Dynamics 365
Oracle CRM On Demand
SAP CRM
Salesforce Agentforce Service
Video RTC
Vonage Business
X (Twitter)
Zendesk
Zuora
boberdoo
Claim Vanillasoft and update features and information
Claim Vanillasoft and update features and information
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Claim Vocalcom and update features and information