SmartDial

SmartDial

Enghouse Interactive
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About

We possess all the features needed to run an enterprise contact center or a 5-agent work-at-home business. Our patent-pending blockchain-based solution includes on-demand staffing, inbound, outbound, live chat, quality assurance, drag-n-drop scripting, advanced reporting, and more. Open APIs and an elastic infrastructure that can quickly scale to meet the most demanding program requirements also come standard. All the features needed to run your contact center, at an affordable price. Agents earn passive income in the form of Qubicle (QBE) crypto tokens by exceeding performance goals. Our built-in university offers candidates to support, service, and sales training to help them qualify for open positions. Includes an easy-to-use cloud contact center software for inbound, outbound and blended operations of all sizes.

About

Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions. Six Reasons to Use SmartDial from Enghouse Interactive. Engineered to work natively with Enghouse Interactive Contact Center solutions. Seamlessly integrates with other Contact Center platforms as well. Intelligently blends Outbound call flows with Inbound flows to optimize Agent productivity. Easily satisfies national, regional and local regulations (i.e. TCPA, FDCPA, DNC). Benefit from unparalleled operational flexibility; across multiple campaigns or timezones. Available via Cloud, On-Premise, or Hybrid deployment. Ensures adherence to all regulatory requirements (local, state and federal), across multiple deployment points, time zones and campaigns.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Call centers and contact centers seeking a solution to manage their operations

Audience

Companies of all sizes interested in a powerful outbound dialer

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$0.02
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Qubicles
Founded: 2013
United States
qubicles.io

Company Information

Enghouse Interactive
Founded: 1984
United States
enghouseinteractive.com/SmartDial

Alternatives

Alternatives

SpitFire

SpitFire

OPC Marketing
T-Max Predictive Dialer

T-Max Predictive Dialer

T-Max Dialer & Communications
BatchDialer

BatchDialer

BatchService
PIMS Dialer

PIMS Dialer

Pimsware
Dialfire

Dialfire

cloud IT Services

Categories

Categories

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Auto Dialer Features

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking Features

Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
CRM
IVR / Voice Recognition
Keyword Tracking

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

IVR Features

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Softphone Features

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Predictive Dialer Features

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Debt Collection Features

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Integrations

No info available.

Integrations

No info available.
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Claim Qubicles and update features and information
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