Audience
Companies of all sizes interested in a powerful outbound dialer
About SmartDial
Enghouse Interactive SmartDial is the industry leading outbound dialer, providing clients and agents with an unparalleled experience, delivering higher agent productivity and simplifying compliance with regulations as compared to other outbound dialer solutions. Six Reasons to Use SmartDial from Enghouse Interactive. Engineered to work natively with Enghouse Interactive Contact Center solutions. Seamlessly integrates with other Contact Center platforms as well. Intelligently blends Outbound call flows with Inbound flows to optimize Agent productivity. Easily satisfies national, regional and local regulations (i.e. TCPA, FDCPA, DNC). Benefit from unparalleled operational flexibility; across multiple campaigns or timezones. Available via Cloud, On-Premise, or Hybrid deployment. Ensures adherence to all regulatory requirements (local, state and federal), across multiple deployment points, time zones and campaigns.
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Integrations
No integrations listed.
Company Information
Enghouse Interactive
Founded: 1984
United States
enghouseinteractive.com/SmartDial
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Product Details
Platforms Supported
Cloud
On-Premises
Support
Phone Support
24/7 Live Support
SmartDial Product Features
Debt Collection
Auto Dialer
Supported
Callback Scheduling
Supported
In-House Collections
Supported
Payment Plans
Supported
Agency Management
Not Supported
Automated Notices
Not Supported
Client Management
Not Supported
Commission Management
Not Supported
Compliance Management
Not Supported
Contact Management
Not Supported
Credit Bureau Reporting
Not Supported
Transaction Management
Not Supported
Predictive Dialer
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Call Monitoring
Not Supported
Call Recording
Not Supported
Contact Management
Not Supported
Lead Capture
Not Supported
Lead Management
Not Supported
