LiveAgent vs. Zoho Desk Comparison


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		Related Products CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 937 Ratings Visit Website Phonexa Phonexa is an enterprise-grade tracking and distribution platform for calls, leads, fraud, and compliance, in addition to a fully integrated stack of tools that enable marketers to track and optimize performance. At the core of the Phonexa ecosystem are LMS Sync for intelligent lead management and lead distribution, and Call Logic for advanced call tracking, routing, AI Call Agents, and pay-per-call campaigns, each enhanced by automation and real-time analytics. With a global presence, Phonexa supports clients across diverse industries, including insurance, financial services, home services, and beyond. 238 Ratings Visit Website Birdeye Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. 5,111 Ratings Visit Website Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 166 Ratings Visit Website Dialpad Support Dialpad Support is a next-generation Agentic AI contact center platform. An AI-native platform that reasons, resolves, and delivers quality CX at scale. AI agents autonomously handle routine inquiries while freeing human agents to focus on complex, high-value interactions. Built-in connected intelligence analyzes voice and digital sentiment in real time, while live coaching, AI-driven scorecards, and operational visibility help managers optimize performance and workflows. Dialpad's Guardian layer ensures secure, governed AI deployment across the full agentic lifecycle. Seamless integrations with Salesforce, Zendesk, Microsoft Teams, Google Workspace, HubSpot, and more unify interaction history and customer data in one platform. Dual-cloud architecture delivers enterprise-grade resilience with a 100% uptime SLA. 1,588 Ratings Visit Website Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,954 Ratings Visit Website Sendbird Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. 165 Ratings Visit Website Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 868 Ratings Visit Website Podium Podium is a comprehensive AI-driven lead management and communication platform utilized by over 100,000 businesses seeking to enhance customer acquisition and retention. At the heart of Podium’s innovation is its AI employee, which ensures businesses respond to incoming leads instantly around the clock, dramatically improving conversion rates and revenue growth. The platform assists businesses in generating more customer reviews, improving their Google rankings, and unifying their lead channels into a single, manageable dashboard. Through the web and mobile applications, businesses can call and text customers, send payment links for quick transactions, and deploy bulk messaging campaigns to boost repeat sales. Podium’s powerful AI-driven automations seamlessly manage customer interactions across multiple communication platforms, providing accurate and timely responses that help drive sales. 2,128 Ratings Pylon Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels 111 Ratings Visit Website
About LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.	About Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Anyone from small startups or one man operations to large scale businesses with main focus on SMB.	Audience Customer-centric companies that want to provide excellent customer support
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15.00/month/user Free - $0 per agent per month Small plan - $15 per agent per month Medium plan - $29 per agent per month Large plan - $49 per agent per month Enterprise plan - $69 per agent per month Free Version Free Trial	Pricing $12.00 per user per month Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.7 / 5 features 4.7 / 5 design 4.5 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.6 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros I love Liveagent's simple and intuitive interface; that's what I appreciate most about it. Anyone, regardless of their level of experience, can quickly learn how to use Liveagent, and I find the automation options simple and easy to implement. It's great that it keeps tickets, knowledge base, and reports in one place and eliminates the need to switch between tools to complete the same task. LiveAgent is ideal for what we use it for. It offers a robust ticketing system with tons of options and features that make responding very easy. The user interface is simple and easy to customize. The shortcuts for filters, reminders, and tasks are great. The auto-hiding option ensures confidentiality. LiveAgent offers expert support, including a cloud integration system for increased security. LiveAgent has consistently served us well. It has enhanced our chat communication capabilities through a fantastic service bot that we connect to all our social media pages and easily configure to engage and interact with visitors. LiveAgent is great for speeding up access to customer service representatives and enabling customers to easily book and track tickets. I loved its accurate archiving and easy-to-search records. LiveAgent stands out for its remarkably fast deployment and user-friendly setup process. Another key strength is its excellent customer support team, which provides reliable and prompt assistance whenever needed. LiveAgent provides us with the best communication with our customers, especially through live chat, integrated with automated response features that are easy to set up to suit our customers' needs. What's great about service bots is that they can provide accurate answers to incoming inquiries. I loved how the customer was able to reach a service representative with ease. It's also great that the service representative receives real-time notifications about the incoming ticket, reducing wait times. Cons Liveagent is more than great and easy to connect with social media and communication channels for ticket management and customer chat, but I haven't been able to understand the advanced customization to save more time and manage tickets and service bots more effectively. No negatives. I'm happy and confident using LiveAgent. LiveAgent didn't seem overwhelming, and we were able to get used to it quickly. Setting up with support was very quick. LiveAgent is great, easy to set up, has no negative effects, and efficiently supports all the languages our customers use. One limitation is the restricted functionality with WhatsApp Business API. The current integration lacks the flexibility needed for LiveAgent’s internal automation tools to fully leverage WhatsApp for proactive communication. I haven't found any downsides to LiveAgent. I loved how easy it was to install the LiveAgent code on our website and social media pages.	Pros & Cons from Real Users Pros The application has an immediate approach, that helps companies reach clients effortlessly. Besides, the development of an instant response option, and this increases the value for every business determination. • Zoho Desk helps to track and follow up the customer issues. • It's easy to deploy on websites and contact pages. • Gives reminders for follow-up of every ticket. • Easy to transfer support tickets in any department. Zoho Desk has played a very important role for the totality in this company, in a station Quite complete chat which allows me to speak in real time with each of the visitors when they have a requirement, this chat allows you to send files, send links, send emojis and send messages with various text sources, this chat window so complete helps that our visitors can communicate with us much more completely. Another of the things that I like about this platform is the automated system that has for the assignment of tickets, in this way the platform will count how many agents Ay active at a specific time, and will assign several tickets to each of the agents so that customers And visitors do not have to wait long to be attended, this automated system helps there can be a correct organization in the number of tickets received. In addition, it is an application for mobile devices, which has all the necessary tools to serve customers, you can make a call from your application, as well as you can manage and visualize the amount of tickets received. Zoho Desk offers direct solutions to customers, which allows them to be comfortable with the services the company offers. Zoho Desk is organized, and it allows the use of live chat for swift engagement. Besides, Zoho Desk creates a stable form of ticketing, and it allows every process to be orderly. Zoho Desk is comprehensively developed to reach the clients needs, and there are suitable mechanisms of engaging with every individual directly. More so, Zoho Desk has a rational survey program, that ensure different ideals and business requests are aired and solutions developed. Finally, Zoho Desk integrates with the CRM a form that increases value for various demands. Cons The interface of the software is quite old or ancient, and some corrections and updates are required instantly. There is no auto-translate feature in the live chat function. One of the main problems we faced with that platform was regarding the implementation within various computers, we noticed that the implementation process was quite complex, we did not understand very well how it worked or how we should integrate the customer service system with the other Luckily website, Zoho's team was able to offer us immediate attention and helped us implement the software correctly within the real estate company. Another of the negative things we do not have about this platform is that the free test version does not offer very complete features, you will not be able to access all the tools offered by a live chat window with customers, since the tools are very Limited in this version, in addition, you can not enjoy the automation system in the assignment of tickets, so you will have to have a payment plan to access the vast majority of functions of the platform. Zoho Desk is super attentive in the manner it handles clients, and there are credible form of direct chat and calls, for swift business support. Besides, Zoho Desk is straightforward, and it ensure no extra financial demands from clients. Zoho Desk is a concrete program for direct communications, where several business formations reach their clients. Finally, Zoho Desk is friendly and has a resourceful business needs.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Quality Unit Founded: 2004 Slovakia www.liveagent.com/	Company Information Zoho Founded: 1996 India www.zoho.com/desk
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HoduCC Hodusoft	Salesforce Agentforce Service Salesforce
LiveAg View All	Freshservice Freshworks View All
Categories Call Center Call Recording Call Tracking Cloud Communication Platform Complaint Management Customer Communications Management Customer Engagement Customer Satisfaction Customer Self-Service Customer Service Customer Success Email Management Help Desk IVR Knowledge Management Live Chat Remote Support Remote Work	Categories After-Sales Service Agentic AI AI Agents AI Customer Service Call Center Call Monitoring Complaint Management Contact Center Quality Assurance Customer Engagement Customer Experience Customer Self-Service Customer Service Help Desk Issue Tracking ITSM Knowledge Management Live Chat Service Request Management Team Communication
Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking Cloud Communication Platform Features Audio / Video Conferencing Call Center Call Recording Call Routing Chat / Messaging Fax Management File Sharing IVR / Voice Recognition Customer Communications Management Features Batch Communications Chat / Messaging Content Management Email Distribution Interactive Content Multi-Channel Communications On-Demand Communications Personalization Print Management Template Management Video Content Customer Satisfaction Features 360 Degree Feedback Analytics Call Reporting Complaint Monitoring Feedback Collection Survey Management Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Email Management Features Data Recovery Email Archiving Email Deletion Email Discovery Email Monitoring Email Recall Queue Manager Response Management Routing Shared Inboxes Signature Management Spam Blocker Whitelisting / Blacklisting IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback Remote Work Features Collaboration Credential Management Electronic Signature Employee Monitoring Live Chat Meeting Management Project Management Remote Access Remote Support Screen Sharing Softphone Task Management Time Zone Tracking Video Chat Web Conferencing	Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking Show More Features Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing
Integrations Boostopia CloudTalk CustomerSuccessBox Easyflow Facebook Google Analytics Help Desk Migration KonnectzIT Simplesat Slack X (Twitter) Zapier Zight Beamible ChatGPT Monitorpack Guard Oxatis Shopify Squarespace Trelica Show More Integrations View All 76 Integrations	Integrations Boostopia CloudTalk CustomerSuccessBox Easyflow Facebook Google Analytics Help Desk Migration KonnectzIT Simplesat Slack X (Twitter) Zapier Zight Beamible ChatGPT Monitorpack Guard Oxatis Shopify Squarespace Trelica Show More Integrations View All 112 Integrations
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