Keepcon vs. Kustomer Comparison


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About Keepcon values all the areas that interact through text with customers and users in the digital channels. We know that each sector requires precise, relevant information, and in real time. Reduced costs and improved efficiency in contact center management, centralizing all digital channels in our service platform. Keepcon combines the best of artificial intelligence with the capacity of dozens of linguists specialized in semantics, giving rise to diverse solutions that allow you to understand big volumes of information in an automated fashion, as well as accurately classify contents and expressions written in informal Spanish, Portuguese and English. Give better and faster answers to all requests and complaints, by centralizing in one platform all the digital channels of your customer service, as well as incorporating artificial intelligence to guide your operators.	About Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Customer experience platform for companies	Audience Mid-sized to enterprise companies, retail and etail companies seeking a solution to build their brand
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing $99.00 per month per user Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros Loved that is connected to our contact center and automated so much for our teams to make them more productive. Cons the only con with this platform at first it is hard to negate around and figure out how to do things. We had internal resources to help us with our integration.
Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Keepcon Founded: 2008 Argentina keepcon.com/en/	Company Information Kustomer Founded: 2015 United States www.kustomer.com
Alternatives Locobuzz	Alternatives Zendesk
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Adobe Target Adobe	Freshchat Freshworks
Vocalcom	Freshdesk Freshworks
Inconnect Inconcert View All	Zoho Desk Zoho View All
Categories Customer Experience Supported	Categories Conversational Support Supported CRM Supported Customer Engagement Supported Customer Experience Supported Customer Self-Service Supported Customer Service Supported Help Desk Supported
Customer Experience Features Action Management Not Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Not Supported Trend Analysis Not Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Not Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Not Supported Show More Features CRM Features Calendar/Reminder System Supported Call Logging Supported Document Storage Supported Email Marketing Supported Internal Chat Integration Supported Lead Scoring Not Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Not Supported Segmentation Supported Social Media Integration Supported Task Management Supported Territory Management Not Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Not Supported Self Service Portal Not Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Not Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations AIssist.io Not Supported Alhena Not Supported AskNicely Not Supported BlueVenn Not Supported Chief Not Supported Datto RMM Not Supported Dialpad Support Not Supported Emotive Not Supported Forethought Not Supported HubSpot CRM Not Supported Jira Not Supported Kixie PowerCall & SMS Not Supported LaunchBrightly Not Supported Mozart Data Not Supported OmniPanel Not Supported ReturnPro Not Supported Solvvy Not Supported Vanta Not Supported X (Twitter) Not Supported elevio Not Supported Show More Integrations View All 1 Integration	Integrations AIssist.io Supported Alhena Supported AskNicely Supported BlueVenn Supported Chief Supported Datto RMM Supported Dialpad Support Supported Emotive Supported Forethought Supported HubSpot CRM Supported Jira Supported Kixie PowerCall & SMS Supported LaunchBrightly Supported Mozart Data Supported OmniPanel Supported ReturnPro Supported Solvvy Supported Vanta Supported X (Twitter) Supported elevio Supported Show More Integrations View All 111 Integrations
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