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About

Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow.

About

Work from anywhere and keep delivering exceptional customer experiences. Zisson Contact Center is a cloud-based and omnichannel CX solution. We quickly set up flexible communication and customer service solutions for inquiries from telephony, webchat, email, chatbot, social media, and SMS. A cloud customer center is necessary to have. Today's situation shows that companies that are in the cloud have adapted to the new everyday life much faster. Contact us today to learn more about our customer center and emergency response solutions. We are here to optimize your customer journey. Fast implementation with no complicated training needed. Scalable. Cost effective. Omnichannel.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations searching for an omnichannel customer interaction platform

Audience

Companies of all sizes that want a cloud contact center to enhance customer experience

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Intalk.io
Founded: 2014
India
www.intalk.io

Company Information

Zisson
Founded: 2006
Norway
www.zisson.no/en/

Alternatives

ID Cloud

ID Cloud

Teckinfo Solutions pvt. ltd.

Alternatives

Windstream Enterprise CCaaS

Windstream Enterprise CCaaS

Windstream Enterprise
OXON

OXON

OXON Tech

Categories

Categories

Call Center Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Not Supported
Call Scripting Supported
Lead Management Not Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Tracking Features

Call Log Not Supported
Call Recording Not Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Not Supported
CRM Supported
IVR / Voice Recognition Supported
Keyword Tracking Not Supported

Cloud Communication Platform Features

Audio / Video Conferencing Not Supported
Call Center Not Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
IVR / Voice Recognition Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Not Supported
SIP Trunking Not Supported
Virtual Extensions Not Supported
Web Conferencing Not Supported

Contact Management Features

Activity Management Not Supported
Appointment Management Not Supported
Contact Database Not Supported
Contact History Not Supported
Contact Import/Export Not Supported
Customer Pipeline Not Supported
Email Marketing Not Supported
Group Management Not Supported
Interaction Tracking Not Supported
Lead Management Not Supported
Prospecting Tools Not Supported
Sales Pipeline Management Not Supported
Search / Filter Not Supported
Segmentation Not Supported
Shared Contacts Not Supported
Social Media Integration Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

IVR Features

Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Not Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Not Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Not Supported
Contact Management Not Supported
FCC Compliance Not Supported
FTC Compliance Not Supported
Lead Capture Not Supported
Lead Management Not Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Not Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
VoIP Not Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Call Recording Supported
Call Routing Not Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Multi-User Collaboration Not Supported
Voice Mail Not Supported

Integrations

Salesforce Supported
Zoho CRM Supported
Facebook Not Supported
Facebook Messenger Not Supported
Freshdesk Supported
Microsoft 365 Not Supported
Microsoft Dynamics 365 Supported
Microsoft Teams Not Supported
SAP CRM Not Supported
SMART SERVICE DESK ITSM Supported
Scotty Not Supported
Slack Not Supported
SuiteCRM Supported
Telavox Not Supported
X (Twitter) Not Supported
Zendesk Supported

Integrations

Salesforce Supported
Zoho CRM Supported
Facebook Supported
Facebook Messenger Supported
Freshdesk Not Supported
Microsoft 365 Supported
Microsoft Dynamics 365 Not Supported
Microsoft Teams Supported
SAP CRM Supported
SMART SERVICE DESK ITSM Not Supported
Scotty Supported
Slack Supported
SuiteCRM Not Supported
Telavox Supported
X (Twitter) Supported
Zendesk Not Supported
Claim Intalk.io and update features and information
Claim Intalk.io and update features and information
Claim Zisson and update features and information
Claim Zisson and update features and information