Helpmonks Whelp

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Helpmonks:

About

Save time and money with our team collaboration tool. We unified shared mailbox, customer management, live chat, email marketing tools, and marketing automation tools to help your business succeed. Our team email management tools make it easy to get your whole business on the same page and boost team productivity. Collaborate in yourshared inbox. Delegate emails, add private email notes for you and your team, and much more. Collision detection prevents duplicate replies to your customer responses. However, Helpmonks is so much more than a team inbox. With Helpmonks, you also get advanced contact management with a complete customer conversation history. Plus, add our live chat tool and email marketing platform to boost sales and business growth. Reach more customers, nurture leads, and build customer loyalty with our email automation tool. Automatically send an email drip campaign based on your customer's behavior with ease with the Helpmonks marketing automation software.
Whelp:

About

Whelp is an AI-based cloud and on premise solution for faster, more personalized customer support. Call centers, BPOs, inbound and outbound sales teams from airlines, healthcare, education, insurance, banking, retail and etc. Deliver personalized support across all channels from one screen. Build life-long customer relationships. Use our live chat to connect with valuable leads on your website when you’re online, and automate capturing their info when you’re not: our Chabot is at your service. Engage in meaningful conversations with customers in real time to increase loyalty. Pick things up right where they left off last - no repeat or recap required. Provide outstanding service to your customers where they are, from voice to chat, SMS, email and WhatsApp in a single screen. No add-ons or plug-ins required. Assist your customers quickly with personalized and swift support.
Helpmonks:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Whelp:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Helpmonks:

Audience

Email Management solution for individuals
Whelp:

Audience

AI-based cloud and on premise solution for faster and more personalized customer support that helps call centers, BPOs, inbound and outbound sales teams from airlines, healthcare, education, insurance, banking and retail
Helpmonks:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Whelp:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Helpmonks:

API

Offers API Not Supported
Whelp:

API

Offers API Not Supported
Helpmonks:

Screenshots and Videos

Whelp:

Screenshots and Videos

Helpmonks:

Pricing

$9 per month
Free Version Not Supported
Free Trial Not Supported
Whelp:

Pricing

Free
We have 3 packages:
1) Freemium - 3 agents - Free
2) Medium - 10 agents - 500 USD/month
3) Premium - Unlimited agents - 990 USD/month
Free Version Supported
Free Trial Supported
Helpmonks:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Whelp:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Helpmonks:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Whelp:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Helpmonks:

Company Information

Helpmonks
Founded: 2014
United States
helpmonks.com
Whelp:

Company Information

Whelp
Founded: 2019
United States
whelp.co
Helpmonks:

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Helpmonks:

Categories

Email Management Supported
Live Chat Supported
Whelp:

Categories

Helpmonks:

Email Management Features

Data Recovery Not Supported
Email Archiving Supported
Email Deletion Not Supported
Email Discovery Not Supported
Email Monitoring Supported
Email Recall Not Supported
Queue Manager Supported
Response Management Supported
Routing Supported
Shared Inboxes Supported
Signature Management Supported
Spam Blocker Supported
Whitelisting / Blacklisting Supported
Whelp:

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Chatbot Features

Call to Action Supported
Context and Coherence Supported
Human Takeover Supported
Inline Media / Videos Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Supported
Prediction Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Supported
Social Media Integration Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Supported
Email Distribution Supported
Interactive Content Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Not Supported
Video Content Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Not Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Not Supported

Unified Communications Features

Audio / Video Conferencing Not Supported
Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
Mobile Access Supported
Multi-User Collaboration Supported
Voice Mail Not Supported
Helpmonks:

Integrations

Amazon Connect Not Supported
Bitly Not Supported
Desktop.com Supported
Dropbox Not Supported
Facebook Messenger Not Supported
FullContact Not Supported
GIPHY Not Supported
GitHub Supported
Instagram Not Supported
Kik Not Supported
Razorpay Not Supported
Salesforce Not Supported
Shopify Not Supported
Skype Not Supported
Slack Supported
Stripe Not Supported
Telegram Not Supported
Trello Supported
Viber Not Supported
WhatsApp Not Supported
Whelp:

Integrations

Amazon Connect Supported
Bitly Supported
Desktop.com Not Supported
Dropbox Supported
Facebook Messenger Supported
FullContact Supported
GIPHY Supported
GitHub Not Supported
Instagram Supported
Kik Supported
Razorpay Supported
Salesforce Supported
Shopify Supported
Skype Supported
Slack Not Supported
Stripe Supported
Telegram Supported
Trello Not Supported
Viber Supported
WhatsApp Supported
Helpmonks:
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Whelp:
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