Heap

Heap

Contentsquare
+
+

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About

Heap is a comprehensive digital insights platform that provides businesses with a complete understanding of their customers’ journeys. By automatically capturing all user interactions across web and mobile platforms, Heap offers actionable insights to optimize conversion, retention, and user experience. The platform uses advanced data science to identify moments of friction and opportunity, allowing businesses to make data-driven decisions quickly. With powerful tools like session replay, heatmaps, and AI-powered insights, Heap enables businesses to understand and improve user behavior at every touchpoint.

About

Learn more at TWIPLA.com. • Identify your site’s weak spots by analyzing visitor behavior via heatmaps, events, session replays, and funnels, as well as a survey tool. • A complete web analytics solution trusted worldwide with 2.5 million installs, offering unique feature set combinations that remove data silos. • Stop guessing; get real-time analysis of your web presence with instant, unsampled site KPIs - all presented in an intuitive interface. • Stop losing data, protect your visitors from data theft and reveal up to 4x more traffic you wouldn’t see otherwise using our innovative cookieless and consentless tracking technology. Choose a world-leading suite with everything needed to optimize web performance. You don't need a cookie banner anymore. Finally get the full analytics picture of your site with the only solution that doesn’t require visitor consent - you’ll be surprised how much data you were missing before.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and product teams seeking to optimize customer journeys, improve conversions, and gain deeper insights into user behavior through data-driven analytics

Audience

We help website owners, business owners, teams, and agencies manage all their website statistics, easily and quickly.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$500.00/year
Free Version Supported
Free Trial Supported

Pricing

$2.39 per month
Free plan: Up to 400 Monthly Page Views
Starter plan: 500 Monthly Page Views
Basic plan: 10,000 Monthly Page Views
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 4.5 / 5
features 4.8 / 5
design 4.5 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • I enjoy Heap's ability to constantly and closely track traffic within our websites and the behavior of the users visiting them. Heap provides very useful, easy to understand and analyze data to identify and correct potential flaws or track modules that can be improved within our web pages.

Cons

  • The learning cave of this software is steep, and its configuration is not the easiest. However, it has excellent tutorials and an exceptional technical support team.

Pros & Cons from Real Users

Pros

  • Visitor Analytics provides us with tools where we can see exact data within our websites; it shows us from the number of users that interact and click on our most popular links on the web to the number of times a single user enters our domain. All this is expressed in a customizable graph table that can be segmented by option.
  • This program allows web portal creators to have a visibility of the virtual traffic that our platforms have. It provides a data collection tool to all users who interact or enter our domains; showing us traffic statistics tables, comparison of most visited links and user preferences in real time.
  • Visitor Analytics delivers complete site analytics to help you understand visitor better. It shares informative analytics and behavior insights. It supports every website platform.
  • The ease of having all the data and info in one dashboard and easily see the journey for the customer is amazing.

Cons

  • The application does not show search and results of the most searched sites by users which makes it impossible for us to establish possible measures to take to increase our opportunities for them. At the same time, it does not allow us to do a search to establish which are the most used keywords to integrate them in our domains,
  • Although the application has a good tracking management, it does not allow tracking certain things such as tracking the most searched sites by users. In addition, it does not have tools for tracking and clarifying the most searched sites by Internet users that would allow us to increase our chances for them.
  • In my opinion, Visitor Analytics doesn't provide advanced analytics.
  • You have to install the code on the site and can't use the Google Analytics.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Contentsquare
Founded: 2012
France
www.heap.io

Company Information

TWIPLA
Founded: 2016
Romania
www.twipla.com

Alternatives

Alternatives

Categories

Categories

Digital Analytics Supported
Heatmap Supported
Session Replay Supported
Web Analytics Supported

Web Analytics Features

Campaign Management Supported
Conversion Tracking Supported
Form Analytics Not Supported
Goal Tracking Not Supported
Keyword Tracking Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Data Visualization Features

Analytics Supported
Content Management Not Supported
Dashboard Creation Not Supported
Filtered Views Supported
OLAP Not Supported
Relational Display Not Supported
Simulation Models Not Supported
Visual Discovery Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Not Supported
Drill Down Supported
Email Reports Not Supported
Financial Reports Not Supported
Forecasting Supported
Marketing Reports Supported
OLAP Not Supported
Report Export Supported
Sales Reports Supported
Scheduled / Automated Reports Not Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Supported

Web Analytics Features

Campaign Management Supported
Conversion Tracking Supported
Form Analytics Not Supported
Goal Tracking Not Supported
Keyword Tracking Not Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Not Supported
Time on Site Tracking Supported
User Interaction Tracking Supported

Heatmap Features

Behavioral Mapping Supported
Dashboard Supported
Dynamic Maps Supported
Element Analytics Supported
Embeddable Maps Not Supported
For Sales Not Supported
For Science Not Supported
Radial Mapping Not Supported
Territorial Mapping Not Supported
Website Analytics Supported

Session Replay Features

Eye Tracking Not Supported
Form Analytics Supported
Heatmaps Supported
Mouse Tracking Supported
Optimization Tools Supported
Session Recording Supported
Surveys Supported
User Experience Analysis Supported
User Feedback Supported
Visitor Segmentation Supported

Integrations

Apideck Supported
Appbrew Supported
Chameleon Supported
Convert Experiences Supported
Drupal Not Supported
Feathery Supported
Finsi Supported
Flagsmith Supported
Guideflow Supported
Prelay Supported
RIVN Supported
Redocly Supported
RudderStack Supported
Scispot Supported
SessionStack Supported
Supaboard Supported
Userpilot Supported
Workers by Delos Supported
Y42 Supported
interviewing.io Supported

Integrations

Apideck Not Supported
Appbrew Not Supported
Chameleon Not Supported
Convert Experiences Not Supported
Drupal Supported
Feathery Not Supported
Finsi Not Supported
Flagsmith Not Supported
Guideflow Not Supported
Prelay Not Supported
RIVN Not Supported
Redocly Not Supported
RudderStack Not Supported
Scispot Not Supported
SessionStack Not Supported
Supaboard Not Supported
Userpilot Not Supported
Workers by Delos Not Supported
Y42 Not Supported
interviewing.io Not Supported
Claim Heap and update features and information
Claim Heap and update features and information
Claim TWIPLA and update features and information
Claim TWIPLA and update features and information