Heap

Heap

Contentsquare
5.0 out of 5 stars
Percept Insight

Percept Insight

Raptorise
5.0 out of 5 stars
Heap Percept Insight

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Heap:

About

Heap is a comprehensive digital insights platform that provides businesses with a complete understanding of their customers’ journeys. By automatically capturing all user interactions across web and mobile platforms, Heap offers actionable insights to optimize conversion, retention, and user experience. The platform uses advanced data science to identify moments of friction and opportunity, allowing businesses to make data-driven decisions quickly. With powerful tools like session replay, heatmaps, and AI-powered insights, Heap enables businesses to understand and improve user behavior at every touchpoint.
Percept Insight:

About

Percept Insight is a simple yet powerful real-time analytics platform that enables businesses to build better products with deep insights at minimal costs. It provides actionable insights into user behaviour, user engagement, and the effectiveness of marketing campaigns. This enables companies to make data-driven decisions and improve user experience, user retention, and overall business outcomes. What Percept Insight does is simple yet powerful. It lets you understand user behavior and take actions based on those behaviors, ultimately extracting maximum value for your business. Many analytic tools exist, but what sets Percept Insight apart is its ability to preserve context. This means that it not only helps you comprehend user behaviors and create campaigns around them but does so while considering your app's performance and stability. This unique feature allows you to get the most out of your efforts.
Heap:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported
Percept Insight:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
Heap:

Audience

Businesses and product teams seeking to optimize customer journeys, improve conversions, and gain deeper insights into user behavior through data-driven analytics
Percept Insight:

Audience

Product managers, marketers, and analysts
Heap:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Percept Insight:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
Heap:

API

Offers API Not Supported
Percept Insight:

API

Offers API Supported
Heap:

Screenshots and Videos

Percept Insight:

Screenshots and Videos

Heap:

Pricing

$500.00/year
Free Version Supported
Free Trial Supported
Percept Insight:

Pricing

$1/analytics and engage
Percept Insight offers simple and transparent pricing where you pay for what you use, starting at just $1. It caters to product managers, marketers, and analysts across various industries and business sizes. All features are included with no tiers, and you only pay for your usage. Custom invoicing is available with the Enterprise plan, which includes:
• Full access to reports and dashboards
• Report Privacy Controls & Event Governance
• Dedicated Customer Success Manager with support
If you exceed event limits on Base or Pro plans, you may need to upgrade, while Enterprise plans can be adjusted as needed. For additional bandwidth, contact our support team or reach out to our sales team.
Free Version Not Supported
Free Trial Not Supported
Heap:

Reviews/Ratings

Overall 5.0 / 5
ease 3.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
Percept Insight:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.5 / 5
design 4.0 / 5
support 5.0 / 5
Heap:

Pros & Cons from Real Users

Pros

  • I enjoy Heap's ability to constantly and closely track traffic within our websites and the behavior of the users visiting them. Heap provides very useful, easy to understand and analyze data to identify and correct potential flaws or track modules that can be improved within our web pages.

Cons

  • The learning cave of this software is steep, and its configuration is not the easiest. However, it has excellent tutorials and an exceptional technical support team.
Percept Insight:

Pros & Cons from Real Users

Pros

  • PI is easy to use, at par with Mixpanel and Google Analytics and also it's not heavy on pockets. Running A/B tests and campaign management has been easier.
  • Percept Insight opened our eyes to many inefficiencies that existed in our product flows. Not only that it helped with understanding which UTM sources were the most effective and basis that allowed us to optimise our use cases. I have not come across any other tool that completes the user journey and re-engagement and such minimal costs. Highly recommended.

Cons

  • For me, it's working great. No cons as such just the website can be improved.
  • They can polish the UI a little bit more. Also the haptics and the info titles are a little scruffy. Please look into those.
Heap:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Percept Insight:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Heap:

Company Information

Contentsquare
Founded: 2012
France
www.heap.io
Percept Insight:

Company Information

Raptorise
Founded: 2023
India
perceptinsight.com
Heap:

Alternatives

Smartlook

Smartlook

4.8 out of 5 stars
Percept Insight:

Alternatives

Heap:
Percept Insight:
Heap:
Datadog

Datadog

4.9 out of 5 stars
Percept Insight:
Heap:
Mixpanel

Mixpanel

5.0 out of 5 stars
Percept Insight:
Extellio

Extellio

Extellio International AB
4.8 out of 5 stars
Heap:
Adobe Analytics

Adobe Analytics

Adobe
4.7 out of 5 stars
Percept Insight:
Heap:

Categories

Percept Insight:

Categories

User Research Supported
Web Analytics Supported
Heap:

Web Analytics Features

Campaign Management Supported
Conversion Tracking Supported
Form Analytics Not Supported
Goal Tracking Not Supported
Keyword Tracking Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Supported
Site Search Tracking Supported
Time on Site Tracking Not Supported
User Interaction Tracking Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Data Visualization Features

Analytics Supported
Content Management Not Supported
Dashboard Creation Not Supported
Filtered Views Supported
OLAP Not Supported
Relational Display Not Supported
Simulation Models Not Supported
Visual Discovery Supported

Reporting Features

Customizable Dashboard Supported
Data Source Connectors Supported
Drag & Drop Not Supported
Drill Down Supported
Email Reports Not Supported
Financial Reports Not Supported
Forecasting Supported
Marketing Reports Supported
OLAP Not Supported
Report Export Supported
Sales Reports Supported
Scheduled / Automated Reports Not Supported
Percept Insight:

Web Analytics Features

Campaign Management Supported
Conversion Tracking Supported
Form Analytics Supported
Goal Tracking Supported
Keyword Tracking Supported
Multiple Site Management Supported
Pageview Tracking Supported
Referral Source Tracking Not Supported
Site Search Tracking Supported
Time on Site Tracking Supported
User Interaction Tracking Supported
Heap:

Integrations

Aleph Supported
Android Not Supported
Appbrew Supported
Apple iOS Not Supported
Evolv Al Supported
Freshpaint Supported
Lantern Supported
Numeric Supported
PeakCommerce Supported
Product Fruits Supported
RestApp Supported
RudderStack Supported
Scispot Supported
Seam AI Supported
SessionStack Supported
Singer Supported
Spree Commerce Supported
Tapcart Supported
Userflow Supported
Xplenty Supported
Percept Insight:

Integrations

Aleph Not Supported
Android Supported
Appbrew Not Supported
Apple iOS Supported
Evolv Al Not Supported
Freshpaint Not Supported
Lantern Not Supported
Numeric Not Supported
PeakCommerce Not Supported
Product Fruits Not Supported
RestApp Not Supported
RudderStack Not Supported
Scispot Not Supported
Seam AI Not Supported
SessionStack Not Supported
Singer Not Supported
Spree Commerce Not Supported
Tapcart Not Supported
Userflow Not Supported
Xplenty Not Supported
Heap:
Claim Heap and update features and information
Claim Heap and update features and information
Percept Insight:
Claim Percept Insight and update features and information
Claim Percept Insight and update features and information