Five9 vs. Readymode Comparison


Five9	Readymode Readymode (formerly Xencall)	+	+
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Adversus is used by businesses in a wide range of industries, with the common goal to make their outbound call activities more efficient. The size ranges from one to several hundred end-users. 172 Ratings Visit Website DialedIn DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. 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Rather than asking enterprises to take autonomy on faith, Dialpad Contact Center is validated through Dialpad's Proving Ground, so teams can confirm ROI and reliability before committing at scale — a modern alternative to legacy, static bots and fragmented support stacks. 1,607 Ratings Visit Website CallTrackingMetrics CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. 939 Ratings Visit Website CallHub CallHub is a digital organizing platform empowering political campaigns, nonprofits, advocacy groups, unions, and businesses with scalable outreach via calling, texting, email, and automation. The platform offers Predictive Dialer for high-volume campaigns, Power Dialer for personalized calls, and Auto Dialer. AI-powered Smart Insights categorize call sentiments. Dynamic Caller ID, Spam Shield, and SHAKEN/STIR compliance maximize answer rates. 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About Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.	About Readymode (formerly XenCALL) is a cloud-based all-in-one CRM and VoIP solution that empowers contact centers and telemarketers to carry out campaigns, increase leads, and close more sales. Top features include agent and dial-list prioritization, agent callback calendar, blended inbound and outbound calling channels, conference calling, call recording and more. A browser-based solution, Readymode is easy to learn and comes with a one-on-one personalized training and in house support. Streamline and automate your administrative tasks with an intuitive predictive dialer. Proactively look at call center analytic reports and know how well agents perform. Have everything you need with our built-in CRM and third-party integration capabilities. Dynamically build new lists from all of your leads, to assign to your sales teams. Direct server-to-server connectivity with TrustedTPV and VoiceLog Verification systems. Easy-to-integrate third party lead posts.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Truly a software that has stood the test of time, perfect for Medium to Large Enterprises that need a reliable contact center software solution.	Audience Telemarketers and call centers of any size
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $100.00 per user per month Inbound, Outbound, and Blended Dialer packages available Free Version Not Supported Free Trial Not Supported	Pricing $150 /license/month includes all features, all-in-one platform Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.0 / 5 ease 4.5 / 5 features 3.5 / 5 design 3.5 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
Pros & Cons from Real Users Pros We needed a TCPA dialer, and Five9 has the best one out there for productive dialing. Also, their inbound and outbound campaign feature setup is very rich. It’s easy to accept and transfer calls to other reps when the calls come in. Easy to use interface as well. Cons The only thing that I don't like about five9 is the admin center is Java which is not run through HTML5. This will be released but not any time soon. How there is no texting ability like other softwares I’ve used in the past like truly.	Pros & Cons from Real Users Pros Nice software great dialer really but wow no more pros management is terrible can't even fill up this whole thing cause they're just that bad! This dialer is for scammers! And they're rude. Cons Rude staff. I've never experienced such rude staff anywhere! It all started with one refusing to ask me how my day is going then when I got angry about the bad service on top of him not knowing how to help at all I was accused of verbally abusing the staff and told to take my business elsewhere after years of business and spending over 50k with them.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Five9 Founded: 2001 United States go.five9.com/call-center-software	Company Information Readymode (formerly Xencall) Founded: 2014 Canada readymode.com
Alternatives Intermedia Unite Intermedia	Alternatives CallTools
Bigly Sales	Convoso
DialedIn	BatchDialer BatchService
CloudTalk	LeadDesk
Genesys Cloud CX Genesys View All	T-Max Predictive Dialer T-Max Dialer & Communications View All
Categories AI Dialers Supported AI Voice Agents Supported Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Call Monitoring Supported Call Recording Supported Contact Center as a Service (CCaaS) Supported Contact Center Quality Assurance Supported Customer Engagement Supported Customer Experience Supported Customer Service Supported Customer Success Supported Experience Orchestration Supported IVR Supported Power Dialers Supported Predictive Dialer Supported Sales Dialers Supported Sales Enablement Supported Telemarketing Supported Telephony Supported Workforce Optimization (WFO) Supported	Categories Auto Dialer Supported Call Center Supported Call Center Infrastructure (CCI) Supported Inside Sales Supported Power Dialers Supported Predictive Dialer Supported Sales Dialers Supported Workforce Optimization (WFO) Supported
Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Not Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported Show More Features Call Recording Features Archiving Supported Call Sharing Supported Distributed Call Recording Supported Event Triggered Recording Supported File Transfer Supported Instant Retrieval Supported On-Demand Recording Supported Recording Bookmarking Supported Scheduled Recording Supported Screen Activity Recording Supported Video Call Recording Supported Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported Customer Service Features Alerts / Escalation Not Supported Appointment Management Not Supported Call Center Management Not Supported Email Management Not Supported Knowledge Base Not Supported Live Chat Supported Performance Metrics Not Supported Queue Management Not Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Not Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Supported Phone Key Input Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Sales Enablement Features Collaboration Not Supported Contact Management Supported Content Management Not Supported Document Management Not Supported Goals / Quota Management Supported Lead Management Supported Meeting Management Not Supported Performance Management Supported Presentation Management Not Supported Proposal Management Not Supported Territory Management Supported Training Management Not Supported Telemarketing Features Auto Dialer Supported Call Logging Supported Call Recording Supported Call Routing Supported Call Scripting Supported CRM Supported Inbound Call Center Supported IVR / Voice Recognition Supported Lead Distribution Supported Outbound Call Center Supported	Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Supported Progressive Dialer Supported Surveys Supported Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Not Supported Reporting/Analytics Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported Show More Features Inside Sales Features Auto-Dialing Supported Call List Management Supported Call Recording Supported Campaign Management Supported Dashboard Supported Data Management Supported Lead Capture Supported Lead Distribution Supported Lead Scoring Supported Performance Management Supported
Integrations Gong Supported Salesforce Supported Assembled Supported Botsplash Supported C2Perform Supported CDG Elements Supported Dialogflow Supported Enerflo Supported Grow Supported Level AI Supported LumenVox Automatic Speech Recognition (ASR) Supported MarketSharp Supported Numeracle Supported Oracle Cloud Infrastructure Supported Peeklogic Jira Connector Supported Phonexa Supported Resemble AI Supported Sapling AI Writing Assistant Supported Sugar Sell Supported Verint AI Blueprint Supported Show More Integrations View All 107 Integrations	Integrations Gong Supported Salesforce Supported Assembled Not Supported Botsplash Not Supported C2Perform Not Supported CDG Elements Not Supported Dialogflow Not Supported Enerflo Not Supported Grow Not Supported Level AI Not Supported LumenVox Automatic Speech Recognition (ASR) Not Supported MarketSharp Not Supported Numeracle Not Supported Oracle Cloud Infrastructure Not Supported Peeklogic Jira Connector Not Supported Phonexa Not Supported Resemble AI Not Supported Sapling AI Writing Assistant Not Supported Sugar Sell Not Supported Verint AI Blueprint Not Supported Show More Integrations View All 17 Integrations
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