+
+

Related Products

  • Wave Browser
    51 Ratings
    Visit Website
  • Sendbird
    164 Ratings
    Visit Website
  • Pylon
    62 Ratings
    Visit Website
  • Vantaca
    351 Ratings
    Visit Website
  • Podium
    2,099 Ratings
  • Zendesk
    7,560 Ratings
    Visit Website
  • Birdeye
    4,881 Ratings
    Visit Website
  • Pipedrive
    10,133 Ratings
    Visit Website
  • Hostaway
    1,852 Ratings
    Visit Website
  • Eventgroove
    13 Ratings
    Visit Website

About

DataOceans is a leader in Customer Communications Management (CCM), providing data-driven, omni-channel communication solutions. We empower organizations to generate and deliver personalized letters, notices, and statements more efficiently - simplifying processes and supporting compliance efforts. Additionally, we help businesses better engage with customers through intuitive self-service portals that make billing, payment activities, and other self-service transactions more efficient. Drawing on over 15 years of experience, DataOceans has consistently delivered solutions to a wide array of organizations, spanning Fortune 500 corporations and innovative start-ups across the highly regulated consumer finance, credit union, banking, and healthcare sectors. By closely collaborating with client teams, we ensure the seamless implementation of solutions, fostering enduring partnerships.

About

Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Regulated organizations wanting to improve their customer communications, drive digital adoption

Audience

Contact centers that want to support customer conversations on any channel

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DataOceans
Founded: 2005
United States
www.dataoceans.com

Company Information

Cisco
Founded: 1984
United States
cpaas.webex.com/products/webex-engage

Alternatives

Alternatives

LiveAgent

LiveAgent

Quality Unit
Postex

Postex

Postex Nederland B.V.
KSL Suite

KSL Suite

Naelan
uContact

uContact

net2phone

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

COBIS Everywhere
Webex Campaign
Webex Connect
Webex Notify

Integrations

COBIS Everywhere
Webex Campaign
Webex Connect
Webex Notify
Claim DataOceans and update features and information
Claim DataOceans and update features and information
Claim Webex Engage and update features and information
Claim Webex Engage and update features and information