Audience

IntelePeer targets businesses seeking scalable, AI-powered communication solutions to enhance customer interactions, streamline operations, and ensure secure, omnichannel connectivity

About IntelePeer

IntelePeer's Communications Automation Platform (CAP) is a cloud-based solution designed to help businesses automate customer interactions, thereby enhancing customer experiences, reducing costs, and boosting productivity. The platform is user-friendly, scalable, and integrates seamlessly with a wide range of enterprise applications. Powered by generative AI, IntelePeer's CAP enables hyper-automated, omnichannel communications, delivering voice, SMS, social messaging, and more. It supports on-premises, cloud, and hybrid infrastructures, allowing organizations to modernize operations and communications effortlessly. Additionally, the platform ensures enterprise-grade security and compliance, safeguarding both organizational and customer data.

Pricing

Free Trial:
Free Trial available.

Integrations

API:
Yes, IntelePeer offers API access

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

IntelePeer
Founded: 2003
United States
intelepeer.com/platform/

Videos and Screen Captures

IntelePeer Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
24/7 Live Support

IntelePeer Frequently Asked Questions

Q: What kinds of users and organization types does IntelePeer work with?
Q: What languages does IntelePeer support in their product?
Q: What kind of support options does IntelePeer offer?
Q: What other applications or services does IntelePeer integrate with?
Q: Does IntelePeer have an API?
Q: What type of training does IntelePeer provide?
Q: Does IntelePeer offer a free trial?

IntelePeer Product Features

Call Center

Blended Call Center Supported
Call Recording Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Outbound Call Center Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Call Logging Not Supported
Call Scripting Not Supported
Database Not Supported
Manual Dialer Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported

Cloud Communication Platform

Audio / Video Conferencing Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Supported
IVR / Voice Recognition Supported
File Sharing Not Supported

Customer Communications Management

Batch Communications Supported
Chat / Messaging Supported
Email Distribution Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Content Management Not Supported
Interactive Content Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

SIP Trunk

Caller ID Supported
Disaster Recovery Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported
e911 Supported
Automatic Fail-over Routing Not Supported
Call Data Records Not Supported
International Numbers Not Supported

Unified Communications

Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Multi-User Collaboration Supported
Audio / Video Conferencing Not Supported
Calendar Management Not Supported
Fax Management Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Voice Mail Not Supported

IntelePeer Additional Categories