ConneXio

ConneXio

5.0 out of 5 stars
Inconnect

Inconnect

Inconcert
ConneXio Inconnect

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ConneXio:

About

The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform. ConneXio is The Future of Customer Engagement and Workforce Management Software - AI & Voice Recognition IVRs - Omni-Channel IVRs - Voicemail and Call Menu Builder - VoIP Phones - CRM - UCaaS / CCaaS - Dialer - BPO & Outsourcing Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds! Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways. Featuring ways to make your job easier; - Real-time Analytics & Reporting - Custom-Tailored - AI & Machine Learning - Industry-Leading VoIP Network
Inconnect:

About

Inconnect is a cloud-based omnichannel contact center platform designed to centralize and manage all customer interactions across voice and digital channels within a single unified environment, enabling organizations to deliver consistent and efficient customer experiences at scale. It integrates channels such as phone calls, email, web chat, WhatsApp, and social media into one interface, allowing agents to handle all communications from a unified interaction queue while accessing real-time customer history and business data to improve response quality. It includes intelligent routing and automated distribution capabilities that assign interactions to the most suitable agents based on skills, segmentation, and contextual information, optimizing resolution rates and operational efficiency. Inconnect supports both inbound and outbound operations with advanced dialing engines, predictive algorithms, and campaign management tools that maximize agent productivity.
ConneXio:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
Inconnect:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ConneXio:

Audience

For businesses looking for a cloud based customer interaction management system to handle contact database, priority call routing (PCR) and agent scripting
Inconnect:

Audience

Customer experience teams and contact center managers wanting to unify, automate, and optimize multi-channel customer communication and support operations
ConneXio:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported
Inconnect:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ConneXio:

API

Offers API Supported
Inconnect:

API

Offers API Supported
ConneXio:

Screenshots and Videos

Inconnect:

Screenshots and Videos

ConneXio:

Pricing

$29.99
We have custom-tailored solutions for every business. Contact our team today so we can build a custom-tailored solution specific for your business' needs!
Free Version Not Supported
Free Trial Supported
Inconnect:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ConneXio:

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.7 / 5
design 5.0 / 5
support 5.0 / 5
Inconnect:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ConneXio:

Pros & Cons from Real Users

Pros

  • Great Customer Service, 24/7 chat and voice. Software includes CRM and Employee Portal along with UCaaS. Makes it very easy to communicate with employees, and also for internal external uses. Our team has been enjoying with ConneXio, recommend!
  • Great customer service, Easy user interface, No down time from my experience compared to other companies.
  • Very user friendly, I didn't have to train my staff long for them to learn it. I had a lot of positive feedback about the features too.

Cons

  • Took a bit to roll out new features regarding SMS, but worth the wait!
  • There are none really you get what you paid for. From my experience ConneXio is a great company.
  • Not much advertising, I had to find out from a buddy.
ConneXio:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Inconnect:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
ConneXio:

Company Information

ConneXio
Founded: 2014
United States
www.connexiocloud.com/connexio-cloud-free-trial/
Inconnect:

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inconnect
ConneXio:

Alternatives

DID Global

DID Global

5.0 out of 5 stars
Inconnect:

Alternatives

ConneXio:
CloudTalk

CloudTalk

4.7 out of 5 stars
Inconnect:
ConneXio:
Genesys Cloud CX

Genesys Cloud CX

Genesys
4.8 out of 5 stars
Inconnect:
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Nexivo

Core Cognitics
ConneXio:
Talkdesk

Talkdesk

4.5 out of 5 stars
Inconnect:
Local Measure Engage

Local Measure Engage

Local Measure
ConneXio:
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Five9

4.0 out of 5 stars
Inconnect:
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ConneXio:

Categories

AI Call Center Supported
AI Dialers Supported
Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Call Forwarding Supported
Call Monitoring Supported
Chatbot Supported
Cloud PBX Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
Telephony Supported
Inconnect:

Categories

ConneXio:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Chatbot Features

Call to Action Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Not Supported
Natural Language Processing Not Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Cloud PBX Features

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Virtual Extensions Supported
Web Conferencing Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Not Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Not Supported
IVR / Voice Recognition Supported
Outbound Reporting Not Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Not Supported
VoIP Supported
ConneXio:

Integrations

APRO CRM Supported
Agile CRM Supported
Facebook Not Supported
Inagent Not Supported
Inconcert Not Supported
Infunnel Not Supported
Inspeech Not Supported
Inteam Not Supported
Pipedrive Supported
Salesforce Supported
Shopify Supported
Sticky.io Supported
TikTok Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported
Zendesk Supported
Zoho CRM Plus Supported
monday AI work platform Supported
Inconnect:

Integrations

APRO CRM Not Supported
Agile CRM Not Supported
Facebook Supported
Inagent Supported
Inconcert Supported
Infunnel Supported
Inspeech Supported
Inteam Supported
Pipedrive Not Supported
Salesforce Not Supported
Shopify Not Supported
Sticky.io Not Supported
TikTok Supported
WhatsApp Supported
X (Twitter) Supported
Zendesk Not Supported
Zoho CRM Plus Not Supported
monday AI work platform Not Supported
ConneXio:
Claim ConneXio and update features and information
Claim ConneXio and update features and information
Inconnect:
Claim Inconnect and update features and information
Claim Inconnect and update features and information