ConneXio5.0 out of 5 stars |
InconnectInconcert
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Related Products
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ConneXio:
About
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio is The Future of Customer Engagement and Workforce Management Software
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Phones
- CRM
- UCaaS / CCaaS
- Dialer
- BPO & Outsourcing
Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways.
Featuring ways to make your job easier;
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network
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Inconnect:
About
Inconnect is a cloud-based omnichannel contact center platform designed to centralize and manage all customer interactions across voice and digital channels within a single unified environment, enabling organizations to deliver consistent and efficient customer experiences at scale. It integrates channels such as phone calls, email, web chat, WhatsApp, and social media into one interface, allowing agents to handle all communications from a unified interaction queue while accessing real-time customer history and business data to improve response quality. It includes intelligent routing and automated distribution capabilities that assign interactions to the most suitable agents based on skills, segmentation, and contextual information, optimizing resolution rates and operational efficiency. Inconnect supports both inbound and outbound operations with advanced dialing engines, predictive algorithms, and campaign management tools that maximize agent productivity.
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ConneXio:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Inconnect:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ConneXio:
Audience
For businesses looking for a cloud based customer interaction management system to handle contact database, priority call routing (PCR) and agent scripting
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Inconnect:
Audience
Customer experience teams and contact center managers wanting to unify, automate, and optimize multi-channel customer communication and support operations
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ConneXio:
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Not Supported
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Inconnect:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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ConneXio:
API
Offers API
Supported
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Inconnect:
API
Offers API
Supported
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ConneXio:
Screenshots and Videos |
Inconnect:
Screenshots and Videos |
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ConneXio:
Pricing
$29.99
We have custom-tailored solutions for every business. Contact our team today so we can build a custom-tailored solution specific for your business' needs!
Free Version
Not Supported
Free Trial
Supported
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Inconnect:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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ConneXio:
Reviews/
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Inconnect:
Reviews/
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ConneXio:
Pros & Cons from Real UsersPros
Cons
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ConneXio:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Inconnect:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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ConneXio:
Company InformationConneXio
Founded: 2014
United States
www.connexiocloud.com/connexio-cloud-free-trial/
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Inconnect:
Company InformationInconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inconnect
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ConneXio:
Alternatives |
Inconnect:
Alternatives |
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Inconnect: | |||||
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ConneXio:
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Inconnect:
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ConneXio:
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Inconnect:
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ConneXio:
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Inconnect:
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ConneXio:
Categories |
Inconnect:
Categories |
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ConneXio:
Auto Dialer Features
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Supported
Business VoIP Features
Call Parking
Supported
Call Recording
Supported
Contact Management
Supported
Encryption
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Unified Communications
Supported
Voice Quality Enhancement
Supported
Call Center Features
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Supported
Escalation Management
Supported
Inbound Call Center
Supported
IVR / Voice Recognition
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Chatbot Features
Call to Action
Supported
Context and Coherence
Not Supported
Human Takeover
Supported
Inline Media / Videos
Not Supported
Machine Learning
Not Supported
Natural Language Processing
Not Supported
Payment Integration
Not Supported
Prediction
Not Supported
Ready-made Templates
Supported
Reporting / Analytics
Not Supported
Sentiment Analysis
Not Supported
Social Media Integration
Supported
Cloud PBX Features
Call Recording
Supported
Call Routing
Supported
IVR / Voice Recognition
Supported
Ring Groups
Supported
SIP Trunking
Supported
Virtual Extensions
Supported
Web Conferencing
Supported
Customer Engagement Features
Analytics
Supported
Churn Management
Supported
Communication Management
Supported
Community Management
Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Supported
Video Content
Not Supported
IVR Features
Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Routing
Supported
Multiple Scripts
Supported
Phone Key Input
Supported
Survey Management
Supported
Text to Speech
Supported
Voice Customization
Supported
Voice Mail
Supported
Predictive Dialer Features
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
FCC Compliance
Supported
FTC Compliance
Supported
Lead Capture
Supported
Lead Management
Supported
Telephony Features
Auto-Dialer
Supported
Call Center Management
Supported
Call Monitoring
Supported
Contact Management
Supported
Inbound Reporting
Not Supported
IVR / Voice Recognition
Supported
Outbound Reporting
Not Supported
Predictive Dialer
Supported
Telemarketing Management
Supported
Voice & Data Integration
Not Supported
VoIP
Supported
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ConneXio:
Integrations
APRO CRM
Supported
Agile CRM
Supported
Facebook
Not Supported
Inagent
Not Supported
Inconcert
Not Supported
Infunnel
Not Supported
Inspeech
Not Supported
Inteam
Not Supported
Pipedrive
Supported
Salesforce
Supported
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Inconnect:
Integrations
APRO CRM
Not Supported
Agile CRM
Not Supported
Facebook
Supported
Inagent
Supported
Inconcert
Supported
Infunnel
Supported
Inspeech
Supported
Inteam
Supported
Pipedrive
Not Supported
Salesforce
Not Supported
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ConneXio:
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Inconnect:
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