Inconnect Integrations

Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

Facebook is the world's largest social network. We build technologies that help people connect with friends and family, find communities, and grow businesses. From fundraising to offering life-saving help in a Facebook post or signing up to donate blood, we’re inspired by the ways people show up for each other in times of need. The Facebook app helps you connect with friends, family and communities of people who share your interests. Connecting with your friends and family as well as discovering new ones is easy with features like Groups, Watch and Marketplace.

TikTok is a short-form video platform that allows users to create, discover, and share engaging content from anywhere in the world. The app is built around an intelligent recommendation algorithm that surfaces videos based on user interests and viewing behavior. TikTok offers powerful creation tools, including filters, effects, music, and editing features that make content production accessible to everyone. Creators can publish videos ranging from quick clips to longer storytelling formats. The platform supports trends, challenges, and hashtags that help content spread rapidly and reach new audiences. TikTok has become a major hub for entertainment, education, and cultural discovery. Its global community makes it one of the most influential social media platforms today.

X (formerly Twitter) is a social networking and real-time communication platform that enables people, creators, businesses, and organizations to share ideas, news, media, and conversations with audiences around the world. Users can publish text posts, images, videos, live broadcasts, and long-form content while engaging through replies, reposts, direct messages, and communities. The platform includes AI-powered experiences such as Grok, creator monetization programs, premium subscriptions, live audio Spaces, and advanced analytics for eligible users. X also supports businesses with advertising, customer engagement, brand building, and community management tools. Available across web, desktop, and mobile devices, X connects millions of people through public conversations and real-time information sharing. By combining social networking, AI capabilities, creator tools, and business communication, X serves as a platform for discussion, content creation, and audience engagement.

Inconcert is an AI-powered customer experience (CX) platform designed to help businesses deliver seamless and personalized interactions across multiple channels. It combines AI agents with omnichannel technology to support customer engagement from acquisition to after-sales service. The platform includes solutions such as cloud contact center software, virtual agents, marketing automation, and conversation analytics. Inconcert enables businesses to automate interactions, improve response times, and enhance customer satisfaction. Its AI agents can operate across voice and digital channels, handling tasks efficiently and continuously. The platform also provides workforce management tools to optimize team performance and service levels. Overall, Inconcert helps organizations improve CX operations while driving business growth through intelligent automation.

Inagent is an advanced conversational AI platform designed for contact centers that deploys autonomous AI agents capable of understanding, reasoning, and resolving complex customer interactions across voice and text channels in a fully omnichannel environment. These virtual agents operate using generative AI and contextual understanding, allowing them to interpret messages, make decisions, and execute actions connected to business systems such as CRM and ERP platforms to achieve specific operational goals. It enables companies to create specialized AI agent teams trained for different business areas, ensuring accurate and efficient handling of tasks such as customer support, sales, appointment scheduling, and claims processing, while seamlessly transferring conversations between agents or to human staff when necessary. Inagent can be activated in minutes through a no-code interface, requiring only initial training with business knowledge.

Infunnel is an all-in-one marketing automation and CRM platform designed to connect marketing and sales processes within a single system, enabling organizations to manage and optimize the entire customer lifecycle from lead generation to post-sale interactions. It allows users to design and execute omnichannel campaigns across channels such as email, SMS, WhatsApp, calls, and digital advertising platforms, integrating seamlessly with tools like Google Ads, social media, and contact center systems to centralize operations and reduce acquisition costs. It provides advanced lead management capabilities, including automated workflows, lead scoring, and intelligent distribution, ensuring that high-quality prospects are prioritized and handled efficiently across all channels. With built-in AI analytics, users can generate real-time dashboards, track key performance indicators, and gain full visibility into the customer journey, enabling data-driven decisions.

Inspeech is an AI-powered speech analytics solution designed for contact centers that automatically analyzes 100% of customer interactions across voice and digital channels to improve service quality and generate actionable business insights. It leverages artificial intelligence trained on millions of real customer experience operations to interpret conversations in more than 20 languages, processing inputs from channels such as calls, chat, WhatsApp, email, and social media. It includes a highly reliable speech-to-text engine that transcribes large volumes of calls in real time, enabling organizations to quickly identify patterns, opportunities, and areas for improvement. Users can customize quality evaluation criteria by defining specific concepts, keywords, or behaviors to detect, allowing analysis to align with business priorities and compliance requirements. Inspeech also provides real-time monitoring tools that evaluate agent performance through metrics.

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.