ClickDesk Vision Helpdesk

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ClickDesk:

About

Convert your visitors to happy customers. Bring conversations to life through voice and video chats. Put a face to your business and a voice to your answers. Chat with web visitors in real-time. The easiest live chat app on the planet! Voice chat and video chat are browser-based. No installation is required. HelpDesk is Automatically integrated with our live chat tool to keep you on top of issues. Call Social Toolbars Increase social media traffic. Bring Twitter and Facebook into our live chat app. helpdesk Plugins One-click integrations with your favorite apps and plugins. Web Analytics Mobile App Take chats and manage tickets on the go using your mobile device. Take chats and manage tickets on the go using your mobile device. One-click integrations with your favorite apps and plugins. Increase social media traffic. Bring Twitter and Facebook into our live chat app.
Vision Helpdesk:

About

Vision Helpdesk product is a 15-year-old veteran and pioneer in the Satellite helpdesk industry, currently trusted by 20,000+ companies. They dominate the market with their three product service platform that helps manage Customer Support for small to enterprise-level business; Vision Helpdesk offers solutions that involve Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk (ITIL/ITSM Help Desk) and Live Chat Software. Vision Helpdesk is specifically designed to support multiple companies/ brands/products on one centralized location, without needing to integrate third-party programs. Users can easily load the cloud-based version or on-premises version. Leaders at Vision Helpdesk believe that they can deliver all possible features that will simplify your day-to-day customer interaction and will give you perfect control over the information flow in your organization.
ClickDesk:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Vision Helpdesk:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported
ClickDesk:

Audience

Companies of all sizes that want to convert website visitors to happy customers
Vision Helpdesk:

Audience

Small to Large Enterprises that operate in any industry which provides online customer support system to their clients.
ClickDesk:

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported
Vision Helpdesk:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ClickDesk:

API

Offers API Supported
Vision Helpdesk:

API

Offers API Supported
ClickDesk:

Screenshots and Videos

Vision Helpdesk:

Screenshots and Videos

ClickDesk:

Pricing

$9.99 per month
Free Version Not Supported
Free Trial Not Supported
Vision Helpdesk:

Pricing

$8.00/month/user
Starts from $8 per mo per staff agent..
Free Version Supported
Free Trial Supported
ClickDesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Vision Helpdesk:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ClickDesk:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported
Vision Helpdesk:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
ClickDesk:

Company Information

ClickDesk
Founded: 2011
United States
www.clickdesk.com
Vision Helpdesk:

Company Information

Vision Helpdesk
Founded: 2007
India
www.visionhelpdesk.com
ClickDesk:

Alternatives

Vision Helpdesk:

Alternatives

Web Tracks

Web Tracks

Gritware
ClickDesk:
Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
Vision Helpdesk:
ClickDesk:
Vision Helpdesk:
ClickDesk:
Vision Helpdesk:
Kayako

Kayako

4.0 out of 5 stars
ClickDesk:
LiveChat

LiveChat

LiveChat Software
4.9 out of 5 stars
Vision Helpdesk:
HelpDesk

HelpDesk

HelpDesk.com
4.5 out of 5 stars
ClickDesk:

Categories

Customer Service Supported
Help Desk Supported
Live Chat Supported
Vision Helpdesk:

Categories

Customer Service Supported
Help Desk Supported
Issue Tracking Supported
ITSM Supported
Live Chat Supported
Service Desk Supported
ClickDesk:

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported
Vision Helpdesk:

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Supported
Self Service Portal Supported
Social Media Integration Supported
Surveys & Feedback Supported
Virtual Assistant Supported
Workflow Management Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Supported
Scheduling Supported
Task Management Supported

Service Desk Features

Change Management Supported
CMDB Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Base Supported
Mobile Access Supported
Procurement Management Not Supported
Remote Control Supported
Self Service Portal Supported
SLA Management Supported
ClickDesk:

Integrations

Capsule Supported
Desktop.com Supported
Facebook Supported
Gmail Supported
Mailchimp Supported
Shopify Supported
Slack Supported
WordPress Supported
Basecamp Supported
Google Analytics Supported
Google Workspace Not Supported
Jira Not Supported
Jira Work Management Not Supported
Keap Supported
OpenCart Supported
PrestaShop Supported
Stackreaction Supported
Weebly Supported
Zapier Supported
Zendesk Supported
Vision Helpdesk:

Integrations

Capsule Supported
Desktop.com Supported
Facebook Supported
Gmail Supported
Mailchimp Supported
Shopify Supported
Slack Supported
WordPress Supported
Basecamp Not Supported
Google Analytics Not Supported
Google Workspace Supported
Jira Supported
Jira Work Management Supported
Keap Not Supported
OpenCart Not Supported
PrestaShop Not Supported
Stackreaction Not Supported
Weebly Not Supported
Zapier Not Supported
Zendesk Not Supported
ClickDesk:
Claim ClickDesk and update features and information
Claim ClickDesk and update features and information
Vision Helpdesk:
Claim Vision Helpdesk and update features and information
Claim Vision Helpdesk and update features and information