CallTools

CallTools

4.9 out of 5 stars
CallTools VoiceSage

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CallTools:

About

Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
VoiceSage:

About

VoiceSage solves problems for Contact Centres, Collection Teams, Operations Departments and Marketing Teams. By using our platform, companies are able to reduce the amount of low-value inbound calls and pre-screen outbound calls to ensure that your clients are ready to talk to you and complete your desired outcomes. We help you improve your SMS conversion rates and provide self-service options around payments, logistics and transactional events, through voice, messaging, email and social media.
CallTools:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
VoiceSage:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CallTools:

Audience

Businesses in any industry and of any size which require more than a couple of people to handle inbound and or outbound calls can significantly benefit from incorporating CallTools.
VoiceSage:

Audience

500+ employees companies in the utility, debt collection, retail, financial services, banking, BPO, marketing sectors.
CallTools:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
VoiceSage:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
CallTools:

API

Offers API Supported
VoiceSage:

API

Offers API Supported
CallTools:

Screenshots and Videos

VoiceSage:

Screenshots and Videos

CallTools:

Pricing

Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes
Free Version Not Supported
Free Trial Not Supported
VoiceSage:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
CallTools:

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5
VoiceSage:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CallTools:

Pros & Cons from Real Users

Pros

  • CallTools offers excellent customer service. David has been incredibly helpful in walking me through the system, explaining each feature in detail, and making sure I feel supported. The platform itself has powerful tools that can really elevate your workflow once you understand how to use them.
  • CallTools has everything: 1. Voice 2.SMS 3.Email 4. Dialer strategy. etc All of its features makes it really easy for any company to provide best customer service and be profitable too. its tough to find something like CallTools at this cost in the market.
  • The customer service and the dialer services perfect i will recommend to other people. I will also be using this service for my business long term
  • When calling in, they get someone to help you right away. And everyone that I have spoken too, has been amazing, kind and knowledgeable.
  • Ease of use

Cons

  • Calls and trainings cannot be recorded, which makes it difficult to review the steps later. I often find myself needing additional support to remember how to use certain features. It would be extremely helpful if CallTools added a section with video tutorials covering all the available features, so users can learn and revisit the material at their own pace.
  • I can just think and waiting of them having Phone apps as well making CallTools no. 1.
  • N/A.
  • I have had such a great experience so far, that i haven't found a negative thing about CallTools.
  • System doesn't do a great job of alerting us if our #s are spam.
CallTools:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
VoiceSage:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
CallTools:

Company Information

CallTools
Founded: 2014
United States
calltools.com/
VoiceSage:

Company Information

VoiceSage
Founded: 2003
Ireland
voicesage.com
CallTools:

Alternatives

CallRail

CallRail

5.0 out of 5 stars
VoiceSage:

Alternatives

CallTools:
Convoso

Convoso

4.7 out of 5 stars
VoiceSage:
Adversus

Adversus

4.5 out of 5 stars
CallTools:
BatchDialer

BatchDialer

BatchService
VoiceSage:
CallTools

CallTools

4.9 out of 5 stars
CallTools:
CloudTalk

CloudTalk

4.7 out of 5 stars
VoiceSage:
CallTools:
Kixie PowerCall & SMS

Kixie PowerCall & SMS

Kixie
4.7 out of 5 stars
VoiceSage:
Voiptime Contact Center

Voiptime Contact Center

Voiptime Cloud
CallTools:

Categories

Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Call Monitoring Supported
CRM Supported
Inside Sales Supported
Parallel Dialers Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
SMS Marketing Supported
Telemarketing Supported
Telephony Supported
VoiceSage:

Categories

Auto Dialer Supported
Call Center Supported
SMS Marketing Supported
CallTools:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported
VoiceSage:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Not Supported
Power Dialer Not Supported
Predictive Dialer Not Supported
Preview Dialer Not Supported
Progressive Dialer Not Supported
Surveys Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported

Cloud Communication Platform Features

Audio / Video Conferencing Not Supported
Call Center Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Fax Management Not Supported
File Sharing Supported
IVR / Voice Recognition Supported
CallTools:

Integrations

ActiveProspect Supported
DebtPayPro Supported
Enerflo Supported
Forefront CRM Supported
GoHighLevel Supported
Goliath Supported
Gong Supported
Google Maps Supported
Jornaya Supported
Magento Supported
Microsoft Dynamics 365 Supported
Pipedrive Supported
Plivo Supported
Quickbase Supported
REISift Supported
Salesforce Supported
Slack Supported
Velocify Supported
Zoho CRM Supported
boberdoo Supported
VoiceSage:

Integrations

ActiveProspect Not Supported
DebtPayPro Not Supported
Enerflo Not Supported
Forefront CRM Not Supported
GoHighLevel Not Supported
Goliath Not Supported
Gong Not Supported
Google Maps Not Supported
Jornaya Not Supported
Magento Not Supported
Microsoft Dynamics 365 Not Supported
Pipedrive Not Supported
Plivo Not Supported
Quickbase Not Supported
REISift Not Supported
Salesforce Not Supported
Slack Not Supported
Velocify Not Supported
Zoho CRM Not Supported
boberdoo Not Supported
CallTools:
Claim CallTools and update features and information
Claim CallTools and update features and information
VoiceSage:
Claim VoiceSage and update features and information
Claim VoiceSage and update features and information