Bright Pattern vs. Voiso Comparison


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About Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software for innovative midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users—without costly professional services. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel via embedded AI omnichannel quality management. The company was founded by a team of industry veterans who pioneered the leading contact center solutions and today are delivering an architecture for the future with an advanced cloud-first approach.	About Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Innovative companies looking to add digital channels, omnichannel communications, omnichannel quality management, and artificial intelligence.	Audience Call centers and contact centers
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing $49 per user per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Not Supported In Person Supported
Company Information Bright Pattern Founded: 2010 United States www.brightpattern.com	Company Information Voiso Founded: 2016 Singapore voiso.com
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Categories AI Call Center Supported Call Center Supported Contact Center as a Service (CCaaS) Supported Customer Service Supported Predictive Dialer Supported	Categories AI Call Center Supported AI Dialers Supported Auto Dialer Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported Customer Service Supported IVR Supported Predictive Dialer Supported Sales Dialers Supported Telemarketing Supported Telephony Supported
Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Not Supported Surveys & Feedback Supported Virtual Assistant Supported Workflow Management Not Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Supported FTC Compliance Supported Lead Capture Supported Lead Management Supported	Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Supported Campaign Management Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Supported Progressive Dialer Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Customer Service Features Alerts / Escalation Supported Appointment Management Supported Call Center Management Supported Email Management Supported Knowledge Base Supported Live Chat Not Supported Performance Metrics Supported Queue Management Supported Self Service Portal Supported Social Media Integration Supported Surveys & Feedback Not Supported Virtual Assistant Not Supported Workflow Management Supported Predictive Dialer Features Call Monitoring Supported Call Recording Supported Call Results Supported Call Transfer Supported Callback Scheduling Not Supported Campaign Specific Caller ID Supported Contact Management Supported FCC Compliance Not Supported FTC Compliance Not Supported Lead Capture Supported Lead Management Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Supported Predictive Dialer Supported Preview Dialer Not Supported Progressive Dialer Supported Surveys Supported Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Supported Unified Communications Not Supported Voice Quality Enhancement Supported IVR Features Call Center Supported Call Logging Supported Call Recording Supported Call Routing Supported Multiple Scripts Not Supported Phone Key Input Not Supported Survey Management Supported Text to Speech Supported Voice Customization Supported Voice Mail Supported Telemarketing Features Auto Dialer Supported Call Logging Supported Call Recording Supported Call Routing Supported Call Scripting Supported CRM Supported Inbound Call Center Supported IVR / Voice Recognition Supported Lead Distribution Supported Outbound Call Center Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Supported Telemarketing Management Supported Voice & Data Integration Supported VoIP Supported
Integrations Salesforce Supported Zendesk Supported Zoho CRM Supported Amazon EC2 Supported Amazon Web Services (AWS) Supported CallFinder Supported Facebook Supported Gmail Supported Google Analytics Supported Google Calendar Supported IBM Watson Supported Ivanti Neurons Supported Microsoft Dynamics 365 Not Supported Microsoft Dynamics 365 Business Central Supported Outdoo AI Not Supported Pipedrive Not Supported Proftit CRM Not Supported ServiceNow Supported Sugar Sell Not Supported UTIP Not Supported Show More Integrations View All 16 Integrations	Integrations Salesforce Supported Zendesk Supported Zoho CRM Supported Amazon EC2 Not Supported Amazon Web Services (AWS) Not Supported CallFinder Not Supported Facebook Not Supported Gmail Not Supported Google Analytics Not Supported Google Calendar Not Supported IBM Watson Not Supported Ivanti Neurons Not Supported Microsoft Dynamics 365 Supported Microsoft Dynamics 365 Business Central Not Supported Outdoo AI Supported Pipedrive Supported Proftit CRM Supported ServiceNow Not Supported Sugar Sell Supported UTIP Supported Show More Integrations View All 10 Integrations
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