CoreInteract by Altigen vs. Toky Comparison


CoreInteract by Altigen Altigen Communications, Inc.	Toky Toky Inc.	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About Toky is a full-featured Business Phone System that allows your customers and team to communicate efficiently, you just need a good internet connection. With virtual phone numbers from around the world, make yourself available no matter where your company is located. Integrate your CRM and business tools seamlessly, so you can call your customers with a single click and automatically log the details of every call. Take advantage of features such as call recordings, voicemails, SMS, Speech to text, with affordable rates and proven reliability.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Digital customer engagement platform for Microsoft Teams	Audience Toky is a great business phone system for businesses of all sizes: small, medium, and large. They can quickly start their call center from just one agent and grow their team as they need it.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Not Supported Free Trial Not Supported	Pricing $20.00/month/user $25.00/month/user PER-AGENT PLAN $20.00/month/user PER-AGENT PLAN (billed annually) $120.00/month (6 agents included) TEAM PLAN $90.00/month (6 agents included) TEAM PLAN (billed annually) 1 local or toll-free number included in 38 countries. Extra phone numbers start at $4/month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information Toky Inc. Founded: 2014 United States toky.co/en
Alternatives Dialpad Connect Dialpad	Alternatives CallHippo
Contiinex	JustCall JustCall.io
User.com	MightyCall
Vocalcom	VirtualPBX
Local Measure Engage Local Measure View All	KrispCall View All
Categories Business Phone Systems Supported Call Center Supported Customer Engagement Supported Customer Experience Supported	Categories Business Phone Systems Supported Business VoIP Supported Call Center Supported Call Center Infrastructure (CCI) Supported SMS Marketing Supported Telephony Supported Toll Free 800 Number Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Show More Features Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported	Call Center Features Blended Call Center Supported Call Logging Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Not Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Supported Outbound Call Center Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Not Supported Real-time Chat Not Supported Reporting/Analytics Supported Show More Features Business VoIP Features Call Parking Not Supported Call Recording Supported Contact Management Not Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Not Supported Unified Communications Not Supported Voice Quality Enhancement Not Supported Telephony Features Auto-Dialer Not Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Supported IVR / Voice Recognition Supported Outbound Reporting Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported
Integrations Salesforce Supported Zoho CRM Supported ActiveCampaign Not Supported Capsule Not Supported CommunityWFM Supported Freshdesk Not Supported Freshsales Not Supported Front Not Supported Google Data Studio Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported HubSpot Marketing Hub Not Supported Insightly Not Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Outlook Supported Slack Not Supported WordPress Not Supported Wufoo Not Supported Zapier Not Supported Show More Integrations View All 10 Integrations	Integrations Salesforce Supported Zoho CRM Supported ActiveCampaign Supported Capsule Supported CommunityWFM Not Supported Freshdesk Supported Freshsales Supported Front Supported Google Data Studio Supported HubSpot CRM Supported HubSpot Customer Platform Supported HubSpot Marketing Hub Supported Insightly Supported Microsoft 365 Not Supported Microsoft Azure Not Supported Microsoft Outlook Not Supported Slack Supported WordPress Supported Wufoo Supported Zapier Supported Show More Integrations View All 28 Integrations
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