CoreInteract by Altigen vs. TeleCMI Comparison


CoreInteract by Altigen Altigen Communications, Inc.	TeleCMI TeleCMI Technologies	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About TeleCMI is a comprehensive communication and collaboration platform designed to enhance business connectivity and streamline customer interactions. With voice calls, SMS users can make and receive high-quality calls and collaborate in real time. Integration with popular CRM systems ensures seamless synchronization of customer data, enabling personalized and efficient customer service. TeleCMI prioritizes data security with encryption for calls and messages, while its reliability and excellent call quality ensure uninterrupted communication. Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Digital customer engagement platform for Microsoft Teams	Audience Companies of all sizes searching for a complete business phone system solution
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Free Trial	Pricing $0 Business Voice Basic Plan $0 Minimum 1 User Business Voice Premium Plan $15 yearly, $20 If Billed Monthly Minimum 1 User Business Voice Enterprise Plan Per User/Month $25 yearly, $30 If Billed Monthly Minimum 2 Users Contact Center Premium Plan $30 Per User/Month $40 If Billed Monthly Minimum 4 Users Contact Center Enterprise Plan $40 Per User/Month $50 If Billed Monthly Minimum 4 Users Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information TeleCMI Technologies Founded: 2016 India www.telecmi.com
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Categories Business Phone Systems Call Center Customer Engagement Customer Experience	Categories AI Call Center AI Dialers Auto Dialer Business Phone Systems Business VoIP Call Center Cloud PBX Contact Center as a Service (CCaaS) Sales Dialers Telephony Toll Free 800 Number Virtual Phone Number
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis	Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Show More Features Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement
Integrations Salesforce Zoho CRM CommunityWFM HubSpot CRM HubSpot Customer Platform LifeLinkr Meritto Microsoft 365 Microsoft Azure Microsoft Dynamics 365 Microsoft Exchange Microsoft Outlook Microsoft Power BI Microsoft Teams NeoDove Pipedrive Rsoft CRM Sell.Do Vitrify IVF Software Show More Integrations View All 10 Integrations	Integrations Salesforce Zoho CRM CommunityWFM HubSpot CRM HubSpot Customer Platform LifeLinkr Meritto Microsoft 365 Microsoft Azure Microsoft Dynamics 365 Microsoft Exchange Microsoft Outlook Microsoft Power BI Microsoft Teams NeoDove Pipedrive Rsoft CRM Sell.Do Vitrify IVF Software Show More Integrations View All 11 Integrations
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