CoreInteract by Altigen vs. TeleCMI Comparison


CoreInteract by Altigen Altigen Communications, Inc.	TeleCMI TeleCMI Technologies	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About TeleCMI is a comprehensive communication and collaboration platform designed to enhance business connectivity and streamline customer interactions. With voice calls, SMS users can make and receive high-quality calls and collaborate in real time. Integration with popular CRM systems ensures seamless synchronization of customer data, enabling personalized and efficient customer service. TeleCMI prioritizes data security with encryption for calls and messages, while its reliability and excellent call quality ensure uninterrupted communication. Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Not Supported Android Supported Chromebook Not Supported
Audience Digital customer engagement platform for Microsoft Teams	Audience Companies of all sizes searching for a complete business phone system solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Not Supported Free Trial Not Supported	Pricing $0 Business Voice Basic Plan $0 Minimum 1 User Business Voice Premium Plan $15 yearly, $20 If Billed Monthly Minimum 1 User Business Voice Enterprise Plan Per User/Month $25 yearly, $30 If Billed Monthly Minimum 2 Users Contact Center Premium Plan $30 Per User/Month $40 If Billed Monthly Minimum 4 Users Contact Center Enterprise Plan $40 Per User/Month $50 If Billed Monthly Minimum 4 Users Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information TeleCMI Technologies Founded: 2016 India www.telecmi.com
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Categories Business Phone Systems Supported Call Center Supported Customer Engagement Supported Customer Experience Supported	Categories AI Call Center Supported AI Dialers Supported Auto Dialer Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Cloud PBX Supported Contact Center as a Service (CCaaS) Supported Sales Dialers Supported Telephony Supported Toll Free 800 Number Supported Virtual Phone Number Supported
Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Call Center Features Blended Call Center Supported Call Logging Not Supported Call Recording Supported Call Scripting Not Supported Campaign Management Not Supported Database Not Supported Escalation Management Supported Inbound Call Center Supported IVR / Voice Recognition Supported Manual Dialer Not Supported Outbound Call Center Not Supported Predictive Dialer Not Supported Progressive Dialer Not Supported Queue Management Supported Real-time Chat Supported Reporting/Analytics Supported Show More Features Customer Engagement Features Analytics Supported Churn Management Not Supported Communication Management Supported Community Management Not Supported Content Syndication Not Supported Feedback Collection Not Supported Gamification Not Supported Live Chat Supported Video Content Not Supported Customer Experience Features Action Management Not Supported Analytics Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Not Supported Knowledge Management Not Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Not Supported Text Analysis Supported Trend Analysis Supported	Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Not Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Not Supported Show More Features Auto Dialer Features Call Center Management Supported Call Recording Supported Call Reporting Supported Call Scripting Supported Lead Management Supported Power Dialer Not Supported Predictive Dialer Not Supported Preview Dialer Not Supported Progressive Dialer Not Supported Surveys Not Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Not Supported IVR / Voice Recognition Supported Ring Groups Not Supported SIP Trunking Not Supported Unified Communications Not Supported Voice Quality Enhancement Not Supported
Integrations Salesforce Supported Zoho CRM Supported CommunityWFM Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported LifeLinkr Not Supported Meritto Not Supported Microsoft 365 Supported Microsoft Azure Supported Microsoft Dynamics 365 Supported Microsoft Exchange Supported Microsoft Outlook Supported Microsoft Power BI Supported Microsoft Teams Supported NeoDove Not Supported Pipedrive Not Supported Rsoft CRM Not Supported Sell.Do Not Supported Vitrify IVF Software Not Supported Show More Integrations View All 10 Integrations	Integrations Salesforce Supported Zoho CRM Supported CommunityWFM Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported LifeLinkr Supported Meritto Supported Microsoft 365 Not Supported Microsoft Azure Not Supported Microsoft Dynamics 365 Not Supported Microsoft Exchange Not Supported Microsoft Outlook Not Supported Microsoft Power BI Not Supported Microsoft Teams Not Supported NeoDove Supported Pipedrive Supported Rsoft CRM Supported Sell.Do Supported Vitrify IVF Software Supported Show More Integrations View All 11 Integrations
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