CoreInteract by Altigen vs. CallHippo Comparison


CoreInteract by Altigen Altigen Communications, Inc.	CallHippo	+	+
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About Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.	About CallHippo is a modern Contact Center Tool that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Digital customer engagement platform for Microsoft Teams	Audience SMBs for Sales, Support and Business-Ops Teams
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15/mo/user Pricing is based upon number of users for each channel of communication and additional modules required. Contact us for more information and details. Free Version Free Trial	Pricing $18.00/month/user Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.7 / 5 ease 4.7 / 5 features 5.0 / 5 design 4.7 / 5 support 4.0 / 5 Read all reviews
	Pros & Cons from Real Users Pros with call hippo, we have got Virtual number in a day. It also provide VOIP, which is basically online number over which outgoing and incoming facility also available by using their app. It's loaded with other features too. as it uses internet to call, it saves the finance with the traditional phone bill. Virtual phone number can be bought easily using CallHippo from anywhere in the world. Virtual phone number use virtual phone system for receiving and making calls. They can be accessed by any device and from anywhere as they work of the internet. It offers advanced features, extensive reporting and robust functionality. Seamlessly connects call. CallHippo helps business to open customer service on voice call platform. The call quality is very clear. I never faced any call drop. CallHippo is available on Cross-platform. The customer service is great. Cons It doesn't used PBX system as the traditional phone using and hence online connectivity is required. For access the incoming, their app is mandatory. CallHippo offers Freely communication, Without phone bill. No dislikes. I never had any issue with CallHippo. I works great.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Altigen Communications, Inc. Founded: 1994 United States www.altigen.com/coreinteract/	Company Information CallHippo Founded: 2016 United States callhippo.com/
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Categories Business Phone Systems Call Center Customer Engagement Customer Experience	Categories Business Phone Systems Business VoIP Call Center Call Center Infrastructure (CCI) Call Forwarding Cloud PBX Telephony Toll Free 800 Number Virtual Phone Number Voice Broadcasting White Label VoIP
Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Customer Engagement Features Analytics Churn Management Communication Management Community Management Content Syndication Feedback Collection Gamification Live Chat Video Content Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis	Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Show More Features Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Cloud PBX Features Call Recording Call Routing IVR / Voice Recognition Ring Groups SIP Trunking Virtual Extensions Web Conferencing Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP
Integrations Microsoft Dynamics 365 Salesforce Zoho CRM AppointmentCore CommunityWFM Enthu.ai Freshdesk HubSpot CRM HubSpot Customer Platform Intercom Meritto Microsoft Azure Microsoft Outlook Outdoo AI Pronnel Qlik Application Automation Stackreaction Zapier Zendesk Zoho CRM Plus Show More Integrations View All 10 Integrations	Integrations Microsoft Dynamics 365 Salesforce Zoho CRM AppointmentCore CommunityWFM Enthu.ai Freshdesk HubSpot CRM HubSpot Customer Platform Intercom Meritto Microsoft Azure Microsoft Outlook Outdoo AI Pronnel Qlik Application Automation Stackreaction Zapier Zendesk Zoho CRM Plus Show More Integrations View All 23 Integrations
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