Aircall vs. Twilio Voice Comparison


Aircall	Twilio Voice Twilio	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Sales and support teams in small- to medium-sized businesses.		Audience Organizations interested in a powerful voice SDK and API to build a scalable voice experience
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $30/user Free Version Free Trial		Pricing $0.0085 per min Free Version Free Trial
Reviews/Ratings Overall 4.5 / 5 ease 5.0 / 5 features 4.5 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Aircall Founded: 2014 United States aircall.io		Company Information Twilio Founded: 2008 United States www.twilio.com/en-us/voice
Alternatives CloudTalk		Alternatives ConneXio
Squaretalk		AVOXI
Dialfire cloud IT Services		Voiso
Freshcaller Freshworks		wolkvox Microsyslabs
VCC Live View All		Knowlarity Knowlarity Communications Pvt. Ltd. View All
Categories Auto Dialer Business Phone Systems Business VoIP Call Center Call Center Infrastructure (CCI) Call Monitoring Call Recording Call Tracking Contact Center as a Service (CCaaS) IVR Remote Work Sales Dialers Telephony		Categories Audio Conferencing Auto Dialer Business VoIP Call Center IVR Speech Analytics Speech Recognition Speech to Text Telephony Transcription Voice Calling API & SDK
Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Business Phone Systems Features Call Logging Call Monitoring Call Recording Call Routing Employee Directory IVR / Voice Recognition Mobile Access Virtual Call Center Web Conferencing Call Recording Features Archiving Call Sharing Distributed Call Recording Event Triggered Recording File Transfer Instant Retrieval On-Demand Recording Recording Bookmarking Scheduled Recording Screen Activity Recording Video Call Recording Call Tracking Features Call Log Call Recording Call Routing Caller Identification Campaign Management Conversion Tracking CRM IVR / Voice Recognition Keyword Tracking		Auto Dialer Features Call Center Management Call Recording Call Reporting Call Scripting Lead Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Surveys Business VoIP Features Call Parking Call Recording Contact Management Encryption IVR / Voice Recognition Ring Groups SIP Trunking Unified Communications Voice Quality Enhancement IVR Features Call Center Call Logging Call Recording Call Routing Multiple Scripts Phone Key Input Survey Management Text to Speech Voice Customization Voice Mail Telephony Features Auto-Dialer Call Center Management Call Monitoring Contact Management Inbound Reporting IVR / Voice Recognition Outbound Reporting Predictive Dialer Telemarketing Management Voice & Data Integration VoIP Show More Features Speech Recognition Features Audio Capture Automatic Form Fill Automatic Transcription Call Analysis Concatenated Speech Continuous Speech Customizable Macros Multi-Languages Specialty Vocabularies Speech-to-Text Analysis Variable Frequency Voice Recognition Transcription Features AI / Machine Learning Annotations Audio/Video File Upload Automatic Transcription Collaboration Tools File Sharing For Manual Transcription Full Text Search Multi-Language Support Natural Language Processing (NLP) Playback Controls Speech Recognition Subtitles Text Editor Timecoding
Integrations Avoma Churn360 Clari Copilot Estuary Flow FLG FlowMate Geckoboard HubSpot Marketing Hub HubSpot Meetings Jiminny Kylas Plecto Process Shepherd Rafiki Rambox Salesloft Surfboard Truto Underdog.io Witei Show More Integrations View All 100 Integrations		Integrations Avoma Churn360 Clari Copilot Estuary Flow FLG FlowMate Geckoboard HubSpot Marketing Hub HubSpot Meetings Jiminny Kylas Plecto Process Shepherd Rafiki Rambox Salesloft Surfboard Truto Underdog.io Witei Show More Integrations View All 4 Integrations
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