Ahlan Hamad

Ahlan Hamad

The Taken Seat
Mindcat Desk

Mindcat Desk

Mindcat Technology Consultants FZE
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About

Ahlan Hamad is an HR and payroll platform for GCC employers, with SaaS and dedicated infrastructure options, including customer data centers. It brings employee records, payroll, leave and attendance, employee self-service, document management, social-insurance calculations, end-of-service benefits, commercial-license deadlines and nationalization-quota tracking into one system. Payroll follows local labor rules. It generates Wage Protection System (WPS) salary files for supported banks in Kuwait, the UAE, Qatar, Bahrain and Oman. In Saudi Arabia, it tracks Mudad filing deadlines and checks bank-issued wage files against payroll. Employees use its mobile web app to view payslips, request leave and access employment documents. Interfaces, reports and documents are available in Arabic and English with right-to-left support. Arabic content is written and reviewed by people, not machine-translated. Employers remain responsible for submitting files to banks and government authorities.

About

Mindcat Desk is a cloud-based help desk and service desk application for Gulf support teams. Requests received by email, phone or a customer portal become tracked tickets with reference numbers, assigned owners, priorities, status updates and service-level deadlines. Teams can configure response and resolution targets around their workdays, hours and local calendars, and use queues, escalations, saved replies and reports to manage service commitments. Customers can follow requests through a portal and search a help centre in Arabic and English. The agent interface supports English and partial Arabic, with right-to-left layout. Hosting options include vendor-managed environments in the UAE or Saudi Arabia and deployment in a customer's cloud or data centre. The product is aimed at IT service desks, MSPs and other organizations handling support requests under response-time commitments.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies in Kuwait, Saudi Arabia, the UAE, Qatar, Bahrain and Oman that need HR, payroll and labor-law compliance in Arabic and English.

Audience

Service and support teams in the Gulf

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

2.000 KWD/employee/month
Kuwait pricing starts at 2.000 KWD per employee/month for the first 9 seats and decreases at higher headcounts. Monthly and annual terms are available; there is no long-term lock-in or setup fee. A 30-day free trial is available without a credit card.
Free Version Not Supported
Free Trial Supported

Pricing

AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

The Taken Seat
Founded: 2019
Kuwait
ahlanhamad.com

Company Information

Mindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai

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Categories

Human Resources Supported
Payroll Supported

Categories

Help Desk Supported

Integrations

Google Workspace Not Supported
Jisr Supported
Microsoft 365 Not Supported
Salesforce Not Supported
Slack Not Supported
ZenHR Supported

Integrations

Google Workspace Supported
Jisr Not Supported
Microsoft 365 Supported
Salesforce Supported
Slack Supported
ZenHR Not Supported
Claim Ahlan Hamad and update features and information
Claim Ahlan Hamad and update features and information
Claim Mindcat Desk and update features and information
Claim Mindcat Desk and update features and information