Ahlan HamadThe Taken Seat
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Mindcat DeskMindcat Technology Consultants FZE
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Related Products
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About
Ahlan Hamad is an HR and payroll platform for GCC employers, with SaaS and dedicated infrastructure options, including customer data centers. It brings employee records, payroll, leave and attendance, employee self-service, document management, social-insurance calculations, end-of-service benefits, commercial-license deadlines and nationalization-quota tracking into one system. Payroll follows local labor rules. It generates Wage Protection System (WPS) salary files for supported banks in Kuwait, the UAE, Qatar, Bahrain and Oman. In Saudi Arabia, it tracks Mudad filing deadlines and checks bank-issued wage files against payroll. Employees use its mobile web app to view payslips, request leave and access employment documents. Interfaces, reports and documents are available in Arabic and English with right-to-left support. Arabic content is written and reviewed by people, not machine-translated. Employers remain responsible for submitting files to banks and government authorities.
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About
Mindcat Desk is a cloud-based help desk and service desk application for Gulf support teams. Requests received by email, phone or a customer portal become tracked tickets with reference numbers, assigned owners, priorities, status updates and service-level deadlines. Teams can configure response and resolution targets around their workdays, hours and local calendars, and use queues, escalations, saved replies and reports to manage service commitments. Customers can follow requests through a portal and search a help centre in Arabic and English. The agent interface supports English and partial Arabic, with right-to-left layout. Hosting options include vendor-managed environments in the UAE or Saudi Arabia and deployment in a customer's cloud or data centre. The product is aimed at IT service desks, MSPs and other organizations handling support requests under response-time commitments.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies in Kuwait, Saudi Arabia, the UAE, Qatar, Bahrain and Oman that need HR, payroll and labor-law compliance in Arabic and English.
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Audience
Service and support teams in the Gulf
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
2.000 KWD/employee/month
Kuwait pricing starts at 2.000 KWD per employee/month for the first 9 seats and decreases at higher headcounts. Monthly and annual terms are available; there is no long-term lock-in or setup fee. A 30-day free trial is available without a credit card.
Free Version
Not Supported
Free Trial
Supported
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Pricing
AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationThe Taken Seat
Founded: 2019
Kuwait
ahlanhamad.com
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Company InformationMindcat Technology Consultants FZE
Founded: 2022
United Arab Emirates
mindcat.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Integrations
Google Workspace
Not Supported
Jisr
Supported
Microsoft 365
Not Supported
Salesforce
Not Supported
Slack
Not Supported
ZenHR
Supported
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Integrations
Google Workspace
Supported
Jisr
Not Supported
Microsoft 365
Supported
Salesforce
Supported
Slack
Supported
ZenHR
Not Supported
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